---
title: "Integrating Monday.com with Document360 using Make"
slug: "monday-document360-integration"
description: "Integrate your knowledge base with monday.com to track your items. Monday makes for a good collaboration platform, now you can track your items in knowledge base."
tags: ["Make extension", "Monday.com"]
updated: 2026-06-26T12:11:25Z
published: 2026-06-26T12:11:25Z
canonical: "docs.document360.com/monday-document360-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrating Monday.com with Document360 using Make

Monday.com's versatile boards and customizable workflows make it a popular choice for managing content collaboration across teams. When a documentation team works with writers, editors, and external agencies in Monday.com, content updates often need to flow into Document360 as knowledge base articles. By connecting Monday.com and Document360 through Make, you can automate this: whenever a specified event occurs on a Monday.com board — such as a column value changing — Make automatically appends the update to a corresponding article in Document360.

---

## When to use this integration

- Your documentation team tracks writing assignments and content tasks on Monday.com boards and wants board activity to automatically update or extend articles in Document360.
- You use Monday.com to manage content approvals or status changes and want those updates to be reflected in your knowledge base without a manual step.
- You want a real-time, webhook-driven automation where content changes in Monday.com instantly trigger updates in Document360 as they happen.

---

## Before you begin

- You must have an active [Make account](https://www.make.com/).
- You must have a Monday.com account with access to the board you want to monitor.
- You must have your Document360 API token ready. To generate one, navigate to **Connections**  > **Extensions** , locate the **Make** tile, and click **Connect** to copy the token.

---

## How to set up the Scenario

### Step 1 — Sign in and create a new Scenario

1. Log in to your [Make account](https://www.make.com/). The Make dashboard appears.

![Make dashboard sign-in page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1733728223372.png)

1. Click **Create a new scenario** at the top right.
2. Click the add (**+**) icon — a list of available applications appears.
3. In the Search field, type **Monday.com**.
4. Select **Monday.com** and choose the trigger you want to use. For example, select **Watch Board's Column Values** to trigger the Scenario when a board's column values change.

![Screen recording showing Monday.com being added as a trigger module in Make](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/1_ScreeGif-Monday.com_Make.gif)

### Step 2 — Configure the Monday.com module

Monday.com connects to Make using a webhook and an API token from your Monday.com account.

1. Click **Create a webhook** and enter a webhook name.
2. Click **Create a connection** and enter a connection name.
3. Enter the **API v2 Token** in the **API Key** field.

To obtain the API v2 Token from Monday.com:

1. Navigate to **Profile** > **Administration** in Monday.com.
2. From the left navigation sidebar, click **Connections**.
3. Under the **API** tab, click the **Copy**  icon to copy your personal API token.

![Screen recording showing the API v2 Token being copied from Monday.com Profile > Administration > Connections > API tab](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_ScreenGIF-Generating_API_token_in_Monday_com.gif)

1. Click **Save**.
2. Click **Allow** to let Monday.com access your Make account.
3. Click **OK**.

### Step 3 — Connect Document360 as the action

Once Monday.com is connected, add Document360 as the next module in the Scenario.

![Make Scenario editor showing the option to add a new module after the Monday.com trigger](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1733729853164.png)

1. On the Scenario editor page, click the **Add another module** (**+**) option.
2. In the Search field, enter **Document360**.
3. Select **Document360** and choose the action you want to perform. For example, select **Create an article** to create a draft article.
4. In the Document360 panel, select an existing connection. To create a new connection:
  - Click **Create a connection** and enter a **Connection name**.
  - Enter your Document360 API token and click **Save**.

![Screen recording showing Document360 being added as an action module in Make with API token connection](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_ScreenGif-Monday.com_Make.gif)

To generate the API token from Document360:

1. Navigate to **Connections**  > **Extensions**  in the left navigation bar of the Knowledge base portal.
2. On the **Make** extension tile, click **Connect**.

![Document360 extensions page showing the Make tile with the Connect option](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Make%20integration.png)

1. Click the **Copy**  icon to copy the token.

![Make token details popup in Document360 showing the generated API token and copy option](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Make%20Token%20ID.png)

1. Head back to the Make panel and paste the API token into the field.
2. In the **Article ID** field, select the required option from the list to identify the Document360 article to update.
3. In the **Text to Append** field, select the Monday.com board data you want to append to the article:

- Group title
- Item name
- Update at
- Assignee
- Status

1. Click **OK**.

![Document360 module configuration panel in Make showing Article ID and Text to Append fields mapped from Monday.com board data](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1733734467420.png)

### Step 4 — Test the Scenario

1. Click the **Run once** button at the bottom left to test the Scenario. Test details appear at the bottom of the page.
2. To trigger the test, create a new task in the associated Monday.com board.
3. Once the task is created, a new article is created in the associated Document360 category. You can verify this in the test details panel or by navigating directly to your Document360 project.

### Step 5 — Schedule the Scenario

1. Enable the toggle at the bottom left to schedule the Scenario. With a webhook-based trigger, enabling this toggle runs the Scenario immediately as data arrives from Monday.com.
2. Click **OK** to save.

![Make Scenario editor showing the scheduling toggle enabled at the bottom left](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_ScreenShot-Monday.com_Make.png)

### Step 6 — Activate the Scenario

1. Click the **Exit editing** () icon at the top. The integration dashboard appears.
2. Turn on the **ON/OFF** toggle near the **Edit** option to activate the Scenario.

![Make integration dashboard showing the ON/OFF toggle to activate the Monday.com to Document360 Scenario](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_ScreenShot-Monday.com_Make.png)

Once activated, the Scenario runs in real time as Monday.com board events occur.

---

## Best practices

- **Choose a specific trigger event** that reflects a meaningful point in your content workflow — for example, **Watch Board's Column Values** scoped to a status column changing to "Ready for publish" — rather than triggering on every board update, which could generate unnecessary article updates.
- **Use the Article ID field carefully** to ensure Make is updating the right article in Document360. Test with a known article ID first to confirm the mapping is correct before activating the Scenario on a live board.
- **Store your Monday.com API v2 Token securely.** Unlike OAuth-based connections, this token is a long-lived personal API key. If it is compromised or regenerated in Monday.com, update it in Make's connection settings immediately to keep the Scenario running.