--- title: "Navigating articles analytics" slug: "navigating-articles-analytics" description: "The \"Articles\" analytics page provides data on overall article performance, geography data, and top categories and articles." tags: ["Analytics"] updated: 2026-07-24T08:29:43Z published: 2026-07-24T08:29:43Z canonical: "docs.document360.com/navigating-articles-analytics" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Navigating articles analytics **Articles analytics** in Document360 gives you a centralised view of how readers discover, consume, and respond to your knowledge base content. Use this page to track article views, reads, engagement trends, top-performing content, categories, and reader locations — all in one place. --- ## Before you begin You must have **Analytics** access enabled in your content role. If you cannot access this page, contact your project administrator. --- ## Access articles analytics 1. In the left navigation bar of your Knowledge base portal, navigate to **Analytics** (). 2. In the left navigation pane, click **Articles**. The Articles analytics page opens with an overview of article data specific to the current workspace and language. Dashboard displaying article statistics, including views, reads, and performance metrics. --- ## Use filters to customise data By default, the analytics page shows metrics for the **last week**. You can adjust the scope using the available filters. ### Date filter 1. Click the **Date** filter dropdown. 2. Select a predefined range such as **This month** or **Last month**, or select **Custom** to specify a date range. :::(Internal) (Private notes) The **Custom** date range available depends on your plan: - **Business** — Select any custom date range of up to 3 months. The selected period is not restricted to the most recent 3 months. - **Enterprise** — Select any custom date range of up to 1 year. The selected period is not restricted to the most recent 12 months. ::: ### User type filter 3. Click the **All users** dropdown to filter analytics data by user type. The available options depend on your project type: | Project type | Available filter options | |---|---| | Mixed projects | All, Users, Public readers, Private readers | | Private projects | All, Users, Readers | | Public projects | This filter is not available | ### Knowledge base widget filter 4. If you use the **Knowledge base widget**, use the top-right dropdown to switch between **All**, **Knowledge base**, and **Widget analytics**. 5. Select the **JWT** widget option to track user interactions and engagement within private and mixed projects secured by JWT authentication. For more information, see [Managing the Knowledge base widget](https://docs.document360.com/docs/create-widget). Image showing Knowledge base and widget filter in Article analytics. :::(Info) ( NOTE) - Article analytics data can take up to 15 minutes to reflect in the portal. - When the [**Anonymize reader information**](https://docs.document360.com/help/docs/general-project-settings#analytics-settings) setting is enabled, reader-identifiable information is anonymised across all analytics modules. User-based drilldowns and exports will not display reader names, email addresses, or reader IDs. ::: --- ## Viewing article analytics on the Overview page If you are a **contributor**, the **Analytics** card on the **Overview** page shows metrics for the articles you have contributed to, including: - Created articles (Draft and Published) - Views - Reads - Likes - Dislikes If you are an **admin**, the Analytics card includes two tabs: | Tab | What it shows | |---|---| | **Content overview** | Combined analytics for all contributors in the project | | **Project overview** | High-level project metrics not affected by contributor or date filters | To view analytics for only your own contributions, select yourself from the contributor filter. For more information, see the [Analytics card](https://docs.document360.com/help/docs/dashboard#analytics-card) article. Analytics card on the Overview page showing contributor metrics. --- To learn what each section on the Articles analytics page measures, see [Articles analytics — metrics and sections](./articles-analytics-sections-reference.md). ## Related - [Search analytics](/analytics-search.md) - [Feedback analytics](/feedback.md) - [User analytics](/analytics-team-accounts.md)