---
title: "Notifications"
slug: "notification"
description: "Set up notifications in Document360 via email, Slack, Microsoft Teams, and webhooks to stay updated on project changes effortlessly."
status: "update"
updated: 2026-06-29T08:54:26Z
published: 2026-06-29T08:54:26Z
canonical: "docs.document360.com/notification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

Notification channels in Document360 let you receive real-time alerts about project changes through email (SMTP), Slack, Microsoft Teams, or webhooks. You must configure and authenticate each channel before it can deliver alerts. For example, a project manager overseeing multiple contributors can configure Slack as a notification channel to receive updates directly in their team's workspace, without having to check the portal constantly.

---

## How to access and manage notification channels

1. Navigate to **Settings** (<span class="fa-solid fa-gear" data-type="icon"></span>) > **Knowledge base portal** in the left navigation bar.
2. In the left navigation pane, go to **Notifications** > **Notification channels**.  
   The page displays a list of all active channels currently receiving notifications from Document360.
3. To edit an existing channel, click the **Edit** (<span class="fa-sharp fa-light fa-pencil" data-type="icon"></span>) icon next to the channel.
4. To remove a channel, click the **Delete** (<span class="fal fa-trash-alt" data-type="icon"></span>) icon.
5. To add a new channel, click **New channel**.

<img src="https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Notifications%20in%20Document360.jpg" class="article_image" alt="List of notification channels in Document360 including Slack, Teams, and Email.">

:::(Info) (<span class="fa-regular fa-circle-exclamation" data-type="icon"></span> NOTE)
By default, an **Email channel** (SMTP) is automatically configured for every project and cannot be deleted. You can customise its email settings at any time.
:::

---

## Supported notification channels

Document360 supports the following notification channel types:

| Channel | Setup guide |
|---|---|
| **Email (SMTP)** | [SMTP notification channel](/help/docs/smtp-email-notification-channel) |
| **Slack** | [Slack notification channel](/help/docs/slack-notification-channel) |
| **Microsoft Teams** | [Microsoft Teams notification channel](/help/docs/microsoft-teams-notification-channel) |
| **Webhook** | [Webhook notification channel](/help/docs/webhook-notification-channel) |

---

## FAQ

<div class="faq-wrapper" data-type="details-wrapper">
  <details open>
    <summary>
      <p>Can I delete the default email (SMTP) notification channel?</p>
    </summary>
    <div data-type="details-content">
      <p>No. The default email (SMTP) channel is automatically configured for every project and cannot be deleted. However, you can customise its SMTP settings at any time from <strong>Notifications</strong> > <strong>Notification channels</strong>.</p>
    </div>
  </details>
  <button class="details-arrow" type="button"></button>
</div>