---
title: "Notifications"
slug: "notification"
description: "Set up notifications in Document360 via email, Slack, Microsoft Teams, and webhooks to stay updated on project changes effortlessly."
status: "update"
updated: 2026-10-12T08:33:18Z
published: 2026-10-12T08:33:18Z
canonical: "docs.document360.com/notification"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

Notification channels let you choose where Document360 sends alerts about changes in your project: email (SMTP), Slack, Microsoft Teams, or a webhook. A channel only sends alerts for the events you map to it, so setting up notifications is a two-part task: add a channel, then map events to it. For example, a project manager overseeing multiple contributors can add a Slack channel and map article events to it, so the team gets updates in their Slack workspace without checking the portal.

---

## Before you begin

- You need the Owner or Admin role in the Knowledge base portal.

---

## Access and manage notification channels

1. Navigate to **Settings** () > **Knowledge base portal** in the left navigation bar.
2. In the left navigation pane, select **Notifications**.  

The **Channels** tab opens by default and lists the channels you have added.

From the **Channels** tab, you can:

- **Add a channel:** Click **New channel**, select the channel type in the **Create new channel** dialog, and complete the setup for that type. For setup steps, see [Choose a notification channel](/docs/notification#choose-a-notification-channel).
- **Change a channel's details:** Click the **Edit** () icon next to the channel.
- **Stop using a channel:** Click the **Delete** () icon next to the channel.

 WARNING

When you delete a channel, any events mapped to it stop sending notifications. Before you delete a channel, map those events to another channel in the **Mapping** tab.

![Channels tab under Settings > Knowledge base portal > Notifications, listing the notification channels added to the project.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Notifcations.png)

 NOTE

By default, an SMTP (email) channel is automatically configured for every project and cannot be deleted. You can customize its email settings at any time.

---

## Choose a notification channel

Pick the channel that matches where your team works, then follow its setup guide.

| Channel type | Use it when | Setup guide |
| --- | --- | --- |
| **SMTP** | You want alerts delivered to specific email addresses. | [SMTP notification channel](/help/docs/smtp-email-notification-channel) |
| **Slack** | Your team works in a Slack channel. | [Slack notification channel](/help/docs/slack-notification-channel) |
| **Microsoft Teams** | Your team works in a Teams channel. Setup uses a Power Automate workflow. | [Microsoft Teams notification channel](/help/docs/microsoft-teams-notification-channel) |
| **WebHook** | You want to send event data to another application, such as an automation platform or your own endpoint. | [Webhook notification channel](/help/docs/webhook-notification-channel) |

![Notification channel types available in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Notifcations-channels.png)

---

## Next steps

After you add a channel, complete these steps so your team starts receiving alerts:

1. **Map events to the channel.** All notification events are turned off by default. In the **Mapping** tab, turn on the events you want and assign them to your channel. For details, see [Notification mapping](/help/docs/notification-mapping).
2. **Confirm delivery.** In the **History** tab, check whether notifications reached the channel and view details for any failures. For details, see [Notification history](/help/docs/notification-history).

To send email notifications from your own domain, see [Email domain](/help/docs/send-notifications-from-custom-email-domain).

---

## FAQ

  

**I added a notification channel, but I'm not receiving any notifications. Why?**

    
    
      

A channel only sends notifications for the events mapped to it, and all events are turned off by default. Go to the **Mapping** tab, turn on the events you want, and assign them to the channel. If notifications still don't arrive, check the **History** tab for failed deliveries and click **View details** to see the error.