---
title: "Olark"
slug: "olark"
description: "Integrate Olark with Document360 for enhanced live chat, visitor insights, and real-time support to elevate your customer communication experience."
updated: 2025-12-18T07:47:05Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Olark

**Olark** combines live chat functionality with customer data collection to help you improve communication with your users. By integrating **Olark** with **Document360**, you can customize and manage your customers' live chat experience effectively.

**Key Features of****Olark**

- **Visitor Cobrowsing PowerUp** Assist customers directly by navigating their screen in real-time, making troubleshooting and guidance easier.
- **Visitor Geolocation** Gain insights into your customers' locations to provide a more personalized and relevant support experience.
- **Visitor Insights PowerUps** Access detailed customer information, including browsing behavior and interaction history, to enhance your support quality.
- **Transcripts** Maintain a complete record of chat conversations for reference, training, and quality assurance.

---

## Integrating **Document360** and **Olark**

To integrate ****Olark****and ****Document360****,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.
2. Select **Olark** from the list of integrations and click **Add**. The ****Add new integration**** panel appears.
3. Add a Description and enter your **Olark** **ID**.

> [!NOTE]
> ** NOTE
> 
> The **Olark** **ID** is a unique code snippet obtained from the **Olark** application, which is necessary for integrating **Olark** and **Document360** in the Knowledge Base portal.
4. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
5. Once done, click **Add**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Olark%20integration.gif.gif)

---

## Obtaining the **Olark** ID

1. Sign in to your **Olark** account, navigate to **Chat Widget.**
2. In the **Installation Code** section, click **Copy to Clipboard** to copy the entire code.
3. In the copied code, locate the `olark.identify()` function. The ID is the thirteen-digit number (including dashes) following this function.
4. Copy the **Olark** ID.****Use this ID for the integration setup in **Document360**.

Once you complete the **Olark** integration with your **Document360** knowledge base, you can view and reply to your customer chats.

> [!NOTE]
> ** NOTE
> 
> You can integrate **Olark**, if you want a lightweight, customizable chat box on your site with built-in automation rules.