--- title: "Page not found analytics" slug: "page-not-found-analytics" description: "The Page not found analytics page shows the list of URLs for which 404-page error is displayed after the Uniform Resource Locator is accessed." updated: 2025-12-31T16:46:28Z published: 2026-01-31T09:30:11Z excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Page not found analytics The **Page not found** analytics page displays a list of URLs that return a 404 error when accessed. This helps you identify and replace broken or unknown URLs with redirecting URLs. You can view all URLs that returned a 404 error within your knowledge base domain. --- ## Accessing Page not found analytics page To access the Page not found analytics page, from the Knowledge base portal, 1. Navigate to **Analytics** (**) in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, click **Page not found**. ### Using filters to customize data By default, the data shows metrics for the **last week**. You can adjust this using filters: 1. Click the **Date**filter dropdown. 2. Select a predefined range (e.g., **This month**, **Last month**) or choose **Custom** to specify a date range. 3. Click the **All user agent** dropdown to filter the URL data based on the following options: > [!NOTE] > ** NOTE > > The page refreshes when the **Date**filter is applied. Hence, while applying filters, apply the Date filter first, and then the URL status filter (**All user agent**). Analytics data is available starting from July 7, 2023, when applying custom date filter to view reports from previous months. - **All user agents**: Total URLs showing a 404 error across all user agents. - **Browser**: All URLs accessed through a browser that returned a 404 error. - **Unknown**: All URLs returning a 404 error from an unknown user-agent type. User agents that do not come under All user agents, Browser, or Bot, are considered to be unknown. - **Bot**: All URLs returning a 404 error when accessed by bots, such as search engine crawlers (e.g., Google, Bing, Yahoo). --- ### Page not found analytics page overview The **Page not found******overview page shows the below four metric tiles: | Field | Description | | --- | --- | | **Total pages** | Number of pages that returned 404 error. | | **Browser** | Number of URLs accessed through a browser that returned a 404 error. | | **Unknown** | URLs returning a 404 error from an unknown user-agent type (neither Browser nor Bot). | | **Bot** | URLs returning a 404 error when accessed by bots, such as search engine crawlers (e.g., Google, Bing, Yahoo). | ![Error message indicating a page not found with user agent details displayed.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Screenshot-Page_not_found_analytics.png) --- ### URL report The **Page not found******analytics page shows details about URLs with 404 errors. | Field | Description | | --- | --- | | **URL** | The URL that returned the 404 error. The count represents how many times it was accessed. | | **User agent type** | The type of user-agent that accessed the URL. | | **User agent** | The hierarchical level of access type for the URL. | | **URL referrer** | The URL that is linked to the 404 error page. | | **Date (UTC)** | The date on which the URL was accessed. | Hover over a URL to reveal the **Copy**(**) icon, allowing you to copy the URL as needed. --- ### Export Page not found analytics data 1. Click **Export CSV** to export and download the page not found analytics in .csv format to your local storage. --- ### FAQs #### What is a 404-page error? A **404 error** occurs when a webpage cannot be found. This typically happens if the URL has been deleted or changed without proper redirection. #### What are the reasons for the 404-page error? The possible reasons for a 404-page error could be: - **Deleted URL**: The page no longer exists. - **Changed URL**: The URL was changed, but a redirect wasn't set up. For more information on article redirection, read the article on [Article redirect rule](/help/docs/article-redirect-rules). - **Incorrect URL**: The URL was mistyped or linked incorrectly. - **Server issues**: A server problem prevented the page from loading. #### Why is it important to remove 404 errors? - **User experience**: A large number of 404 errors negatively affects user experience. - **Search Engine optimization (SEO)**: Search engines like Google and Bing may penalize sites with many 404 errors. #### How do you identify the 404 errors on your Knowledge base? To identify the 404 errors, 1. Navigate to **Analytics** (**) in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, click**Links Status**. The **Links status**overview page will appear. 3. Click the **Filter** button and from the **Status** dropdown select **Broken links**to view the list of URLs with errors. #### How to avoid the 404-page error? To avoid 404 errors, 1. Navigate to **Analytics** (**) in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, click**Links Status**. The **Links status**overview page will appear. 3. Click the **Filter** button and from the **Status** dropdown select **Broken links**to view the list of URLs with errors. 4. Click **Export** to export the list of broken links. 5. Navigate to Settings (**)**> Knowledge Base Site > Article Redirect Rules**. 6. Add a redirection rule for each broken link, or import rules in bulk. For more information on article redirection, read the article on [Article redirect rule](/help/docs/article-redirect-rules). By setting up redirect rules, you can improve website health and reduce 404 errors. #### What are the best practices to avoid 404-page? - Always add a redirect rule when deprecating, deleting, or hiding articles. - Change URLs only when necessary, and ensure you add a redirection rule when you do. - Double-check URLs when adding hyperlinks to prevent linking to non-existent pages.