--- title: "Public access" slug: "public-access" tags: ["Mixed knowledge base", "Private knowledge base", "Public knowledge base", "Site access"] updated: 2026-07-10T04:06:32Z published: 2026-07-10T04:06:32Z canonical: "docs.document360.com/public-access" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Public access A **Public** knowledge base site is accessible to anyone on the internet. Readers can access the published content via direct links or search engines — no login is required. --- ## Common use cases - Customer support knowledge base site - Product help center - Self-service portal - Public API documentation - User guides and manuals --- ## Behaviour - All published content across all workspaces and languages is visible to anyone. - No reader accounts, logins, or authentication are required. - Reader access controls, reader groups, and block inheritance settings are not applicable when the entire project is set to Public. - JWT authentication is not supported in Public mode. If you switch from Private or Mixed to Public, JWT will be automatically deactivated. --- ## How to set your project to Public access 1. Navigate to **Settings** () > **Users and security** in the left navigation bar in the knowledge base portal. 2. In the left navigation pane, navigate to **Reader access**. 3. Select **Public**. 4. In the **Update reader access** confirmation dialog, enter your project's subdomain. 5. Click **Yes** to confirm.

NOTE
When switching from Mixed or Private to Public, you might want to review your previously assigned access permissions. JWT authentication will be automatically deactivated when switching to Public mode.