---
title: "Reader Acknowledgement"
slug: "read-receipt"
description: "The Reader acknowledgement feature allows you to track readers' engagement, understand which articles are being read more frequently, and tailor content accordingly."
tags: ["Reader acknowledgement", "Read receipts"]
updated: 2026-04-10T08:46:32Z
published: 2026-04-10T08:46:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Read receipt

The **Read receipt** feature helps you see who has read and acknowledged an article. This helps ensure important updates are noticed. For example, if your company updates its security policy, employees can be required to acknowledge the article, confirming they have read it. This keeps communication clear and trackable.

> [!TIP]
> ** For your information (FYI)
> 
> The Read receipt feature is available exclusively for private and mixed projects in **KB site 2.0**.

---

## Managing read receipts in the Knowledge base portal

You can manage the read receipt feature for articles and category pages in three ways:

Method 1: Bulk management in All articles

Method 2: Individual article settings

Method 3: Accessing read receipts in the Settings

Method 1Method 2Method 3

You can activate or deactivate read receipts for multiple articles at once through the **All articles** (**) section.

1. Navigate to **Documentation** (**) in the left navigation bar in the **Knowledge base portal**.
2. In the secondary left navigation pane, click **All articles** (**).

The **All articles** page will appear with all articles within your workspace.
3. Select the intended articles.
4. To enable the read receipt, click **Enable read receipt**.
5. To deactivate the read receipt, click **Disable read receipt**.
6. Hover over the **Read receipt** (**) icon to see the number of readers who have acknowledged the articles.

> [!NOTE]
> ** NOTE
> 
> If the read receipt is configured in the **Settings**, it cannot be changed in the **All articles** section.

![Document360 interface displaying articles with statuses and options for managing content.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1775810399685.png)

To enable read receipts for a specific article:

1. Navigate to the desired article in the Knowledge base portal.
2. Click the **More**(**) icon in the article header and select **More article options**.
3. In the **Article settings** panel, go to the **Read receipt** tab.
4. Turn on the **Enable read receipt for this article** toggle and click **Save**.

![Settings menu showing options for enabling read receipts and saving changes.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/read%20receipt%20-%20more%20article%20options.png)

You can apply read receipt rules to entire knowledge base categories:

1. Navigate to the **Settings******(**) in the left navigation bar in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Knowledge base site******> **Read receipt**.

The **Read receipt** page will display any previously created rules.
3. Click **Create rule**.

![Settings menu displaying read receipt options and rules for documentation acknowledgment.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/read%20recei%5Bt%20-%20create%20rule%20in%20settings.png)

1. In the **Create read receipt rule** panel, enter the rule name (up to 50 characters).
2. Choose the visibility option: **Show** or **Hide**.

> [!NOTE]
> ** NOTE
> 
> When creating rules, the order in which they appear determines which rule takes effect. You can create up to 20 rules per project and rearrange them as needed.
> 
> For example, if you have two rules for the same category:
> 
> - **Rule 1**: Activate the reader acknowledgment feature in Category A.
> - **Rule 2**: Deactivatethe reader acknowledgment feature in Category A.
> 
> If Rule 1 is in the second position and Rule 2 is in the third, Rule 1 will take effect first, provided both rules are set to "Show." However, if Rule 1 is set to "Hide," then Rule 2 will take effect, even though Rule 1 has a higher priority.

1. Select the desired categories to apply the read receipt.
2. If needed, assign the rule to specific reader groups.
3. Once done, click **Create**.

![Creating a read receipt rule with categories and reader group selection options.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/read%20receipt%20-%202nd%20step%20in%20settings.png)

> [!NOTE]
> ** NOTE
> 
> - If you have configured in Settings, read receipts cannot be altered at the **Article-level settings**.
> - Read receipts can be added to both draft and published articles.
> - When forking and republishing an article with acknowledgment enabled, readers will need to acknowledge the republished article again.
> 
> ![2_Screenshot-publish_confirmation_prompt](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-publish_confirmation_prompt.png)

For articles with reader acknowledgment enabled, the acknowledgment information will be displayed at the top. ![3_Screenshot-acknowledgement_information_at_the_top](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-acknowledgement_information_at_the_top.png)

---

## Read receipt page

![Interface showing read receipt settings with highlighted options for visibility and rules.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/read%20receipt%20-%20full%20page.png)

The **Read receipt** page provides a detailed view of your configured rules:

1. **Create rule:** Click to create a new read receipt rule for Knowledge base categories.
2. **Rearrange rules:** You can rearrange the order of created rules. Rules are prioritized based on their sequence, with the first rule taking precedence.
3. **Name:** Displays the name of each read receipt rule.
4. **Visibility:** Indicates whether the rule is set to Show or Hide.
5. **Rules:** Displays the categories to which the rules are applied.
6. **Dependency viewer:** View and edit the categories where the rule is applied.
7. **Edit:** Hover over the desired rule to edit it.
8. **Delete:** To delete a rule, hover over it, click **Delete**, and confirm the action.

---

## Reader acknowledgement in the Knowledge base site

1. Once the Read receipt is configured, navigate to the desired article in the Knowledge base site.

A small banner will appear at the top, stating **"Your acknowledgement is required upon reading.”**
2. Scroll down to the end of the article, select the checkbox to acknowledge, and then click **Submit**.

Upon successful acknowledgement, a confirmation message will appear at the top of the article.

![4_ScreenGIF-Reader_acknowledgement_in the KB_site](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_ScreenGIF-Reader_acknowledgement_in%20the%20KB_site.gif)

---

## Acknowledgement required in the Knowledge base site

![Acknowledgement required in the Knowledge base site](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/5_Screenshot-Acknowledgement_required_in_the_Knowledge_base_site.png)

On the top-right side of the home page, you'll see an Announcement (**) icon indicating the number of acknowledgements that need to be addressed. Click this to access the **Acknowledgement required** page.

On the left side of the **Acknowledgement required** page, you'll find filter options for workspace and acknowledgement status:

**Workspace**:

- Current Workspace: Filters articles only within the current workspace.
- All Workspace: Filters articles across all workspaces.
- Specific: Allows selection of specific workspaces for filtering.

**Acknowledgement status**:

- Required: Displays a list of articles that have not been acknowledged.
- Acknowledged: Displays a list of articles that have been acknowledged.

---

## Monitoring Read receipt in Analytics

In the **Analytics**(**) section, you can monitor the read receipt analytics:

1. Navigate to **Analytics**(**) > **Articles**in the Knowledge base portal.
2. In the **Top articles** section, click **View all**.

> [!NOTE]
> ** NOTE
> 
> The analytics for read receipts will track only the reader's account details. It will not track team accounts, including Owners, Admins, Editors, and Contributors.

The **All Articles** page will appear, showing a field named **Read receipt**, where you can see the acknowledgment details for each article.

![Dashboard displaying article statistics including reads, likes, and read receipts.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/read%20receipts%20in%20analytics.png)

** NOTE

Any changes made to the respective articles will reflect in the analytics within 15 minutes.

---

### FAQ

#### What is the maximum number of read receipt rules I can create?

You can create up to 20 read receipt rules.

#### What happens to reader acknowledgment rules when cloning articles or categories across workspaces?

When you clone articles or categories within or across workspaces, reader acknowledgment rules will not be carried over to the new workspace. The rules must be configured separately for the new workspace.

#### Do readers need to acknowledge every time an article is updated?

When forking and republishing an article with acknowledgment enabled, readers will need to acknowledge the republished article again.

#### Is it possible to localize or customize the text in the reader acknowledgement form on the knowledge base site?

Yes. You can localize or customize the text displayed in the reader acknowledgement form using the [**Localization variables**](/help/docs/localization-variables) feature. This allows you to translate the default text into other languages. To update this text,

1. Navigate to **Settings** (**) in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Knowledge base portal******>******Workspace & localization**.
3. In the **Localization variables** tab, expand the **Read receipt** accordion. You can update elements such as *Click to review and confirm*, *Acknowledgment status*, and *Required*.

> [!NOTE]
> ** NOTE
> 
> By default, the system localizes variables to the respective language.
4. Click **Save**.

#### Is the Read receipt feature available for JWT projects?

Yes, the **Read receipt** feature is supported for JWT-configured projects. JWT-authenticated readers can acknowledge articles the same way as readers logged in via SSO, and each acknowledgment is recorded with their email and timestamp.