---
title: "Slack notification channel"
slug: "slack-notification-channel"
description: "Slack is a collaboration platform that offers a centralized space for team members to send messages, share files, and collaborate on projects. Slack integrates with various third-party applications."
tags: ["Notification channel", "Slack notification channel"]
updated: 2025-12-22T08:58:26Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack notification channel

Slack is a collaboration platform that provides a centralized space for team communication, file sharing, and project collaboration. It integrates with various third-party applications, making it a versatile tool for teams.

With Document360, you can share notifications through Slack and configure them to suit different needs. Notifications from the Knowledge base portal, Knowledge base site, and Knowledge base widget can be configured to appear in a designated Slack channel.

For example, a customer support team might set up Slack notifications for new articles or updates to key knowledge base documents, allowing team members to stay informed in real-time without leaving Slack.

---

## Setting up Slack notification channel

Configuring Slack in Document360 involves three main steps:

### Step 1: Creating a new app in Slack

1. If you are new to [Slack](https://slack.com/intl/en-in/), create an account and set up a workspace.
2. If you already have an account, [log in](https://slack.com/intl/en-in/signin#/signin) and navigate to your existing app.

### Step 2: Get the webhook URL

1. Open the [Slack API](https://api.slack.com/apps) and select **Create New App**.

Your apps will appear in a list.
2. Select the desired app for which you want to enable notifications.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-Slack_YourApps_.png)

1. Go to **Features**>**Activate Incoming Webhooks**and****turn on the**toggle ON**.

In the **Webhook URLs for your Workspace**section, the desired Webhook URL will be listed.
2. Click **Copy** to copy the webhook URL.

![4_Screenshot-Slack_webhook_Link.png](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_Screenshot-Slack_webhook_Link.png)

#### Generating a New webhook

If no webhooks are listed:

1. Click **New Webhook for Your Workspace**.
2. Choose the channel you want notifications to appear in and click **Allow**.
3. The webhook will now appear in the list.

### Step 3: Setting up the configuration in Document360

To setup the configuration in Document360:

1. Navigate to **Settings** (**) > ****Knowledge base portal****in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Notifications**.

By default, the **Notification channels** tab will be selected.
3. Click **New channel**.

![Document360 interface showing notification channels and options for adding new channels.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Notification%20channels.jpg)

The **Channel configuration** panel will appear.
4. Select **Slack** and click **Next**.
5. In the **Friendly name** field, enter the desired channel name.
6. In the **Webhook URL**field, paste the **Webhook URL** you copied from Slack.
7. Click **Save**.

![Configuration settings for Slack channel including webhook URL and save option.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Slack%20configuration.jpg)

Your new Slack notification channel is created. Navigate to the [**Notification mapping**](/help/docs/notification-mapping) tab to link specific notifications to the Slack channel, to ensure the appropriate alerts are sent to the designated team members.

## Related

- [Webhook notification channel](/webhook-notification-channel.md)
- [Notifications](/notifications.md)