--- title: "Integrating product documentation with your Slack workspace" slug: "slack" description: "Integrate your Document360 knowledge base with your Slack workspace to search, share, and create articles without leaving the Slack environment. Document360 is a cloud-based team communication platform that helps different teams in an organization work together seamlessly." tags: ["Extensions", "Slack"] updated: 2026-07-20T08:46:09Z published: 2026-07-20T08:46:09Z canonical: "docs.document360.com/slack" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Slack Slack is a cloud-based team communication platform that helps different teams in an organization work together. Integrating Document360 with Slack gives your team direct access to your knowledge base from within their Slack workspace. Team members can search for and share articles in any conversation, and create new knowledge base articles using Markdown without leaving Slack. --- ## Before you begin - You need a Slack account with access to the workspace you want to connect. - You must have admin access to your Document360 knowledge base portal. --- ## Connect Document360 to Slack 1. In the Document360 portal, navigate to **Connections** () > **Extensions** () in the left navigation bar. You can find Slack in the listed extensions. 2. On the Slack tile, click **Connect**.
Document360 Extensions page showing the Slack extension tile with Connect button
3. You are redirected to Slack to grant access to your workspace. 4. Click **Allow** and return to Document360. 5. A success message confirms the connection and displays the name of the connected Slack workspace.
Document360 showing success message with connected Slack workspace name
--- ## Use Document360 in Slack Once the integration is set up, use the `/doc360` command in any Slack conversation (direct messages or channels) to access Document360 features. ### Available commands | Command | What it does | |---|---| | `/doc360 help` | Lists all available Document360 commands | | `/doc360 search query` | Searches your knowledge base for articles matching the query | | `/doc360 create Title_of_the_article` | Opens the article creation panel (title is optional) |
Slack conversation showing Document360 slash commands
--- ### Search and share articles **Command:** `/doc360 search query` Once Document360 is connected to your Slack workspace, your team can search for and share knowledge base articles within Slack using the search command. This makes it faster to share knowledge and add context to conversations without needing to ask others for information or switch between tabs. You can access all knowledge base articles directly in Slack and share any article you find by linking it in your chat. To search for an article during a conversation: 1. Enter `/doc360 search query` (replace `query` with your search term) and press Enter. 2. Select the **version** and **language** of the knowledge base you want to search. The search results appear with two options for each article: - **Open Article:** opens the article in a new tab so you can read the full content. - **Link Article:** sends the article link directly into the conversation so your teammates can access it.
Slack conversation showing Document360 search results with Open Article and Link Article options
--- ### Create an article from Slack **Command:** `/doc360 create Title_of_the_article` You can create articles for your knowledge base directly from Slack without needing to open the Document360 portal. Enter the `/doc360 create` command followed by an optional title to open the article creation panel. If you skip the title in the command, you can add it inside the panel.
Slack showing the Document360 article creation panel opened with the create command
1. Choose the **version** of the knowledge base where you want to create the article. 2. Select the **category** under which the article should be placed. :::(Info) (

NOTE) You cannot create new categories from Slack. You can only add articles to existing categories. ::: 3. Enter the content of your article using the Markdown editor. The article is saved as a **draft**, allowing your editors to review and enhance it before publishing it on the knowledge base. --- ## Remove Document360 from Slack 1. From your Slack workspace, visit the Slack App Directory. 2. Click **Manage** at the top right. 3. Select **Document360** from the list in the left column. You are redirected to the Document360 App Info page. 4. In the **Configuration** section, scroll down to **Remove application** and click **Remove App**.
Slack App Directory showing the Remove App option for Document360
If you face any issues, contact [support@document360.com](mailto:support@document360.com). --- ## Best practices - **Use `/doc360 help` if you forget a command.** It lists all available commands directly in your Slack conversation. - **Link articles instead of copying content.** Using **Link Article** shares a live URL so readers always see the latest version of the article. - **Choose the right version and language when searching.** If your knowledge base has multiple workspaces or languages, selecting the correct one before searching ensures you find the most relevant articles. - **Create articles while the context is fresh.** If a conversation surfaces a knowledge gap, use `/doc360 create` immediately to draft an article while the details are top of mind. Editors can refine and publish it later. - **Set up your category structure in Document360 before enabling article creation.** Since new categories cannot be created from Slack, having a well-organized category tree in place ensures articles are placed correctly from the start. --- ## FAQ

Can anyone in the Slack workspace create articles, or does it depend on Document360 portal permissions?

Any user with access to the connected Slack workspace can use /doc360 create to author and submit articles, even if they do not have a direct account on the Document360 project. Slack workspace access acts as the entry point for article creation, independent of the roles and permissions configured in the Document360 portal.

Can I create new categories from Slack?

No. You can only add articles to existing categories. New categories must be created from the Document360 portal.

What state are articles in when created from Slack?

Articles created from Slack are saved as drafts. An editor, owner, or admin must review and publish them from the Document360 portal before they appear on your knowledge base site.

Can I search across multiple workspaces or languages from Slack?

Yes. When you run the search command, you can select the version and language of the knowledge base you want to search before results are shown.

Can I connect more than one Slack workspace to Document360?

The integration connects one Slack workspace at a time. To connect a different workspace, remove the existing connection from the Slack App Directory and repeat the setup steps.