---
title: "Integrating product documentation with your Slack workspace"
slug: "slack"
description: "Integrate your Document360 knowledge base with your Slack workspace to search, share, and create articles without leaving the Slack environment.  Document360 is a cloud-based team communication platform that helps different teams in an organization work together seamlessly."
tags: ["Extensions", "Slack"]
updated: 2026-05-15T10:18:22Z
published: 2026-05-15T10:18:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

**Slack** is a cloud-based team communication platform that helps different teams in an organization work together seamlessly. Integrating Document360 with **Slack** enables your agents to access your knowledge base directly within their workspace.

Apart from searching for articles, you can create user-friendly documentation and author in the Markdown editor for any version or language in your knowledge base on **Slack**.

---

## Basic setup guide

To set up a connection you must have a **Slack** account.

### Connecting the Document360 extension in **Slack**

1. Navigate to ****Connections**** (**) > **Extensions** in the left navigation bar****in the Knowledge base portal.

You can find **Slack** in the listed extensions.
2. In the **Slack** assistant, click **Connect**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Slack%20integration(1).png)
3. The app will redirect you to **Slack** to grant access to your workspace.
4. Click **Allow** and return to Document360.
5. The success message would also display the name of the connected **Slack** workspace.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Slack%20integration%20by%20clicking%20allow(1).png)

---

## Commands and uses

Once the integration between Document360 and your **Slack** workspace is established, you can use the different functions of Document360 with the **/doc360** in your conversations, either in 'direct message' conversations or in a channel.

### **Commands**

| **Help** | **/doc360**<space>**help** |
| --- | --- |
| **Search Article** | **/doc360**<space>**search**<space>**query** |
| **Create Article** | **/doc36**0<space>**create**<space>**Title of the article** (optional) |

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1731301155878.png)

### Search and share articles

#### **Command:** `/doc360 search query`

Once Document360 is connected to your **Slack** workspace, your team can easily search for and share support articles within **Slack** using specific commands. This makes it faster to share knowledge and add context to conversations without needing to ask others for information or switch between tabs.

You can access all Knowledge base articles directly in **Slack** and share any article you find by linking it directly in your chat.

To search for an article during a conversation,

1. Enter the search command****`/doc360 search query` and hit Enter.
2. Select the **version**and **language**of the knowledge base you want to search.

The search results will be populated with two options:

- **Open Article** - to open the article in a new tab
- **Link Article** - to send the article result in the conversation

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Search_and_share_articles.gif)

### Creating an article from **Slack**

To create an article for your Knowledge base, enter the `/doc360 create` command followed by an optional title to open the article creation model.

#### Command: `/doc360 create Title_of_the_article`

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_ScreenVideo-Article_Creation_from_Slack.gif)

1. Choose the version of the Knowledge base you want to use to create the Article.
2. Select the category under which the Article should be placed.

> [!NOTE]
> ** NOTE
> 
> You cannot create a new category on **Slack**. However, you can add articles to any existing category.

1. Enter the content of your Article using the Markdown editor.

The Article would be created in a draft state, allowing your editors to review and enhance it before publishing it on the Knowledge base.

---

## Removing the Document360 app from the **Slack** workspace

1. From your **Slack** workspace, visit **Slack****'s** App Directory.
2. Select **Manage**at the top right.
3. Choose **Document360**from the list in the left-hand column.

You will be redirected to the **Document360 App Info page**.
4. In the **configuration section**, scroll down to the **Remove application** and click **Remove App**.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/5_ScreenVideo-Removing_Doc360_Slack(1).gif)

If you face any issues, please contact us at [support@document360.com](mailto:support@document360.com).

---

### FAQs

#### How are roles and permissions handled when creating articles from Slack? Can anyone use **/doc360 create**, or are Document360 portal permissions honored?

Any user with access to the connected Slack workspace can use /doc360 create to author and submit articles, even if they do not have a direct account on the Document360 project.

This means Slack workspace access acts as the entry point for article creation, independent of the roles and permissions configured in the Document360 portal.