---
title: "SMTP notification channel"
slug: "smtp-email-notification-channel"
description: "Using the SMTP channel, you can send information or notifications about any events occurring in your projects to their designated email addresses."
updated: 2025-12-22T09:33:27Z
published: 2026-01-31T17:30:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SMTP notification channel

SMTP (Simple Mail Transfer Protocol) is a standard protocol for transmitting email messages. In Document360, you can configure SMTP to send email notifications to designated addresses, keeping your team informed about critical updates or changes within your projects. Notifications can be sent from the Knowledge base portal, Knowledge base site, and Knowledge base widget.

For instance, your team wants to receive email notifications whenever there’s an update in a critical Knowledge base article. By configuring the SMTP channel, you can ensure that all team members are instantly alerted to changes, allowing them to stay informed and act promptly.

---

## Setting up the SMTP notification channel

To set the SMTP notification channel, follow the steps below:

1. Navigate to **Settings (**)** > **Knowledge base portal** in the left navigation bar****in the **Knowledge base portal**.
2. In the left navigation pane, navigate to **Notifications**.

The **Notification channels** tab will be selected by default.
3. Click **New channel**.

![Document360 interface showing notification channels and options for adding new channels.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Notification%20channels.jpg)
4. In the **Available channels** panel, select **SMTP** and click **Next**.

The **Channel configuration** panel will appear.
5. In the **Friendly name** field, enter the desired name for your SMTP channel.
6. In the **Email to** field, enter the email addresses to receive notifications.

> [!NOTE]
> ** NOTE
> 
> - Separate multiple email addresses with a semicolon (;) and no spaces.
> - Do not add a semicolon after the last email address.
> 
> **Example**: xyz@gmail.com;abc@gmail.com;mno@gmail.com

1. Optionally, enter any additional email addresses for the CC****recipients.
2. Optionally, enter any additional email addresses for the BCC****recipients.
3. Click **Save**.

![Configuration settings for notification channels including email and messaging options.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/SMTP%20configuration.jpg)

Your new SMTP notification channel is now set up. To complete the configuration, navigate to the [**Notification mapping**](/help/docs/notification-mapping) tab to map specific events that should trigger email notifications to this SMTP channel.