---
title: "Sunshine Conversations"
slug: "sunshine"
description: "Segment is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to undestand user behaviour. "
tags: ["Extensions", "Integrations", "Sunshine"]
updated: 2025-12-18T18:52:05Z
published: 2026-01-31T09:30:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sunshine Conversations

****Sunshine Conversations**** is an API-based modern CRM tool built on **AWS**, designed to help businesses communicate directly with their customers using social media and messaging services.

With ****Sunshine Conversations****, businesses can send messages to customers through social media messaging applications or directly on their website applications. By integrating ****Sunshine Conversations**** with your Document360 knowledge base, you can streamline customer communication and enhance user engagement.

---

## Integrating Document360 and ****Sunshine Conversations****

To integrate ****Sunshine Conversations**** and ****Document360****,

1. Navigate to ****Connections**** (**) > **Integrations** in the left navigation bar****in the Knowledge base portal.

![Integration options for analytics tools displayed in a user interface.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Accessing%20Integrations.png)
2. Select ****Sunshine Conversations**** from the list of integrations and click **Add**. The ****Add new integration**** panel appears.

![Integration options for enhancing knowledge base functionality with various third-party tools.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Sunshine%20Conversations%20integration%20in%20chat%20column.png)
3. Add a **Description** and enter your **App ID**.

** **NOTE**

The App ID is a unique code snippet obtained from the ****Sunshine Conversations**** application. This ID is necessary for integrating ****Sunshine Conversations**** and **Document360** in the Knowledge Base portal.

1. If required, you can use the **Code inclusion/exclusion conditions** feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.
2. Once done, click **Add**.

![Integration setup for Sunshine Conversations with description and App ID fields visible.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Sunshine%20conversations%20integration%20with%20ID.png)

---

## Obtaining the ****Sunshine Conversations**** ID

1. Access your ****Sunshine Conversations**** dashboard and complete the initial account setup
2. Go to the **Apps** section in the dashboard and click **Create New App**.
3. Enter a name for your app and any relevant descriptions to help identify its purpose.
4. After filling in the details, save your app. The app will now appear in your **Apps** list.
5. Navigate back to the dashboard and choose the app for which you want to obtain the App ID.
6. Navigate to **Settings** from the dashboard of the selected app.
7. Scroll down to the **App Details** section to find the **App ID**. Click **Copy** to copy the App ID to your clipboard.

> [!NOTE]
> ** NOTE
> 
> If you need API keys, navigate to the **API Keys** section in the same **Settings** menu. Follow the instructions to generate and copy the keys.

![2_Screenshot-Getting_ID_from_Sunshine](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-Getting_ID_from_Sunshine.png)

After completing the ****Sunshine Conversations**** integration in your **Document360** knowledge base, you can open the ****Sunshine Conversations**** account interface to set up the backend for message Conversations with social media messaging applications.

> [Click here](https://docs.smooch.io/guide/web-messenger/#styling-the-conversation-interface) to visit the ****Sunshine Conversations**** documentation page for backend setup.

> [!NOTE]
> ** NOTE
> 
> With ****Sunshine Conversations****' communication, you can engage with customers from WhatsApp and SMS, thus ensuring every possibility of customer interaction happens alive.

Application Programming Interface - A set of defined rules and protocols that allows one software application to communicate with and request functionality from another. APIs are the backbone of modern integrations. When Document360 connects to Slack, Intercom, or Google Analytics, it does so through their APIs. Document360 also provides its own REST API, enabling teams to programmatically manage articles, categories, and reader accounts from external systems.