---
title: "Support ticket"
slug: "support-ticket"
description: "Raising and tracking support tickets is very easy and user-friendly."
updated: 2025-05-13T09:19:29Z
published: 2025-05-13T09:19:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support ticket

Need support or assistance? Feel free to contact us from the [Document360 support page](https://support.document360.com/support/login). Raising and tracking support tickets is very easy and user-friendly. Our support experts will respond to your queries within minutes.

![1-Screenshot-Support_portal_login](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093291652.png)

---

## Raising a support ticket

### Logging in to the Document360 support page

To log in to the Document360 support page,

1. Navigate to the [Document360 support page](https://support.document360.com/support/login).
2. Enter your credentials for the support page and click **Login**.
3. If you’re a Document360 customer without support page credentials, click **Login here** next to **Are you a customer?** to log in using your Document360 credentials or the SSO option.

![2_Screenshot-support_ticket_login_page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093438088.png)

### Submitting a ticket

Once you log in to the support page, follow the below instructions to submit a ticket.

1. Click **Submit a ticket**at the top right corner of the support page.

![3_Screenshot-Doc360_Support_ticket_homepage](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095618736.png)

1. Input the required information in the Requester, Subject, Group, and Description fields.
2. Click **Attachments**to include any files relevant your issue.
3. Click **Submit.**

![4_Screenshot-Submitting_a_support_ticket](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095660957.png)

After submitting your ticket, you will be redirected to the ticket status page, where you can view details such as the Ticket ID, Date Created, and other relevant information.

---

## Viewing the status of your ticket

You can easily track the status of your tickets from the support page.

1. Log in to the [Document360 support page](https://support.document360.com/support/login) and click **Tickets** on the top.
2. Enter the desired keyword in the 'Search' field and click the **Search (**)**icon**.**
3. Filter your tickets by status using the **Status** dropdown. It has the following options:
  - **All tickets**: View all the tickets you've submitted, regardless of their current status.
  - **Open or Pending**: Tickets that are still being worked on or need action.
  - **Resolved or Closed**: Tickets that have been completed or marked as finished.
  - **Archive**: Older tickets that are no longer active but are saved for your reference.
4. Click on the desired ticket.
5. The **Status**of the ticket appears on the right.
6. You can also find the ticket history on this page.

![5_Screenshot-Status_of_my_ticket](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095706901.png)

---

## Exporting tickets

You can export the tickets as a **.csv** or **.xls** file. To export your tickets,

1. Log in to the [Document360 support page](https://support.document360.com/support/login) and click **Tickets** on the top.
2. Click **Export Tickets** on the top right of this section.
3. Select the desired data from the **Export Tickets** panel:
  - **Created in:**Select the date range for the tickets you want to export.
  - **Export as:**Choose the desired file format: **CSV** or **Excel**.
  - **Select field:**Select the fields to include in the export file, such as:
    - Ticket ID
    - Subject
    - Description
    - Status
    - Requestor source
    - Requestor email
    - Group
    - Created time
    - Last updated time
4. Click **Export**, and the exported file is saved in your local storage.

![6_Screenshot-Exporting_the_tickets](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095765194.png)