---
title: "Support ticket"
slug: "support-ticket"
description: "Raising and tracking support tickets is very easy and user-friendly."
tags: ["Support", "Support Tickets", "Ticket Management", "Customer Assistance"]
updated: 2026-10-15T06:30:23Z
published: 2026-10-15T06:30:23Z
canonical: "docs.document360.com/support-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support ticket

Need support or assistance? You can raise and track support tickets directly from the [Document360 support page](https://support.document360.com/support/login).

![Document360 support portal homepage.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093291652.png)

---

## Logging in to the support page

1. Navigate to the [Document360 support page](https://support.document360.com/support/login).
2. Enter your credentials and click **Login**.
3. If you're a Document360 customer without support page credentials, click **Login here** next to **Are you a customer?** to log in using your Document360 credentials or the SSO option.

Data Center Change Redirect Behavior

If you change the data center selection while signing in with Are you a customer?, including reselecting the same data center, you may be redirected to the Document360 Knowledge base portal dashboard instead of back to this support page. If this happens, return to the Document360 support page and log in directly with your support page email and password instead of using Are you a customer? again.

![Document360 support ticket login page.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093438088.png)

---

## Submitting a ticket

1. Click **Submit a ticket** in the top navigation bar.
2. Enter the following details:
  - **Requester** — Your name or email address.
  - **Subject** — A brief summary of your issue.
  - **Description** — A detailed description of the issue you're facing.
3. Click **Attachments** to include any relevant files.
4. Click **Submit**.

![Document360 support page showing Submit a ticket button.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095618736.png)

![Support ticket submission form in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095660957.png)

After submitting, you will be redirected to the ticket page where you can see the Ticket ID, date created, current status, and full ticket history.

---

## Viewing and managing your tickets

To view all your tickets, click **Tickets** in the top navigation bar after logging in.

From the Tickets page you can:

- **Search** for a specific ticket using the search bar.
- **Filter by status** using the Status dropdown:
  - **All tickets** - View all tickets regardless of status.
  - **Open or Pending** - Tickets that are still being worked on or need action.
  - **Resolved or Closed** - Tickets that have been completed or marked as finished.
  - **Archive** - Older tickets that are no longer active but saved for reference.
- **Sort** tickets by Last Modified, Status, Date Created, Ascending, or Descending.

Click on any ticket to open it and view the full details.

---

## Replying to a ticket

Once inside a ticket, you can continue the conversation with the support team.

1. Click **Reply** to open the reply editor.
2. Enter your message using the formatting toolbar — Bold, Italic, Underline, Strikethrough, lists, text color, highlight, link, image, and code view are available.
3. Click **Attachment** to attach any relevant files.
4. Click **Reply** to send your message.

You can also click **Add people** to include additional people in the ticket by entering their email addresses.

---

## Closing a ticket

If your issue has been resolved, you can close the ticket yourself.

1. Open the ticket from the Tickets page.
2. Click **Close issue**.

Once closed, you will be prompted to rate your support experience with a **Satisfaction Rating** — happy, neutral, or unhappy. Your feedback helps the support team improve.

If you need to follow up on a closed ticket, click **Reply** on the closed ticket to reopen the conversation.

---

## Exporting tickets

You can export your tickets as a **.csv** or **.xls** file.

1. Click **Tickets** in the top navigation bar.
2. Click **Export Tickets** on the top right.
3. In the Export Tickets panel, configure the following:
  - **Created in** - Select the date range for the tickets you want to export.
  - **Export as** - Choose **CSV** or **Excel**.
  - **Select field** - Choose the fields to include: Ticket ID, Subject, Description, Status, Requestor source, Requestor email, Group, Created time, Last updated time.
4. Click **Export**. The file downloads to your local storage.

![Export tickets panel in Document360 support page.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095765194.png)