---
title: "Support ticket"
slug: "support-ticket"
description: "Raising and tracking support tickets is very easy and user-friendly."
tags: ["Support"]
updated: 2026-06-12T09:50:38Z
published: 2026-06-12T09:50:38Z
canonical: "docs.document360.com/support-ticket"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support ticket

Need support or assistance? You can raise and track support tickets directly from the [Document360 support page](https://support.document360.com/support/login).

![Document360 support portal homepage.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093291652.png)

---

## Logging in to the support page

1. Navigate to the [Document360 support page](https://support.document360.com/support/login).
2. Enter your credentials and click **Login**.
3. If you're a Document360 customer without support page credentials, click **Login here** next to **Are you a customer?** to log in using your Document360 credentials or the SSO option.

![Document360 support ticket login page.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732093438088.png)

---

## Submitting a ticket

1. Click **Submit a ticket** in the top navigation bar.
2. Enter the following details:
  - **Requester** — Your name or email address.
  - **Subject** — A brief summary of your issue.
  - **Description** — A detailed description of the issue you're facing.
3. Click **Attachments** to include any relevant files.
4. Click **Submit**.

![Document360 support page showing Submit a ticket button.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095618736.png)

![Support ticket submission form in Document360.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095660957.png)

After submitting, you will be redirected to the ticket page where you can see the Ticket ID, date created, current status, and full ticket history.

---

## Viewing and managing your tickets

To view all your tickets, click **Tickets** in the top navigation bar after logging in.

From the Tickets page you can:

- **Search** for a specific ticket using the search bar.
- **Filter by status** using the Status dropdown:
  - **All tickets** - View all tickets regardless of status.
  - **Open or Pending** - Tickets that are still being worked on or need action.
  - **Resolved or Closed** - Tickets that have been completed or marked as finished.
  - **Archive** - Older tickets that are no longer active but saved for reference.
- **Sort** tickets by Last Modified, Status, Date Created, Ascending, or Descending.

Click on any ticket to open it and view the full details.

---

## Replying to a ticket

Once inside a ticket, you can continue the conversation with the support team.

1. Click **Reply** to open the reply editor.
2. Enter your message using the formatting toolbar — Bold, Italic, Underline, Strikethrough, lists, text color, highlight, link, image, and code view are available.
3. Click **Attachment** to attach any relevant files.
4. Click **Reply** to send your message.

You can also click **Add people** to include additional people in the ticket by entering their email addresses.

---

## Closing a ticket

If your issue has been resolved, you can close the ticket yourself.

1. Open the ticket from the Tickets page.
2. Click **Close issue**.

Once closed, you will be prompted to rate your support experience with a **Satisfaction Rating** — happy, neutral, or unhappy. Your feedback helps the support team improve.

If you need to follow up on a closed ticket, click **Reply** on the closed ticket to reopen the conversation.

---

## Exporting tickets

You can export your tickets as a **.csv** or **.xls** file.

1. Click **Tickets** in the top navigation bar.
2. Click **Export Tickets** on the top right.
3. In the Export Tickets panel, configure the following:
  - **Created in** - Select the date range for the tickets you want to export.
  - **Export as** - Choose **CSV** or **Excel**.
  - **Select field** - Choose the fields to include: Ticket ID, Subject, Description, Status, Requestor source, Requestor email, Group, Created time, Last updated time.
4. Click **Export**. The file downloads to your local storage.

![Export tickets panel in Document360 support page.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1732095765194.png)