---
title: "Customizing rich text block"
slug: "text-block"
description: "The rich-text block is as simple as it gets: A title and a text editor that accepts Markdown syntax."
tags: ["Knowledge base design", "Customization"]
updated: 2026-01-29T11:57:39Z
published: 2026-01-31T17:30:01Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customizing rich text block

The **Rich text** block is a feature that enables you to add a heading and paragraph with customizable formatting. It is ideal for highlighting key features, adding descriptions, or presenting additional information directly on your knowledge base site’s home page. Easily format the text, apply styles, and enhance the user experience with engaging content.

**Example:** Use a **Rich text** block to showcase your best feature and make it stand out on your site:

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_Screenshot-Rich_text_in_KBsite2_0_view.png)

---

## Adding a **Rich text** block

To add a **Rich text** block to your Knowledge base site’s home page, follow the steps below:

1. Navigate to **Settings** (**) in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Knowledge base site** > **Site customization**.
3. Click **Customize site** to access the design configurations.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customizing_Rich_text_Block.png)
4. From the left dropdown, select **Home** page.

In the **Body section**, the list of body blocks will appear.
5. Click **Add section** and select **Rich text**. The **Rich text** block is added to the list.
6. Click the **Rich text** and select the desired background color.
7. Use the **Reorder**(**) icon to rearrange elements.
8. Click the **Hide******(**) icon to toggle the visibility of elements.
9. Expand the **Rich text** dropdown to access the **Heading** and **Paragraph** options.

![Document360 project landing page with sections for customization and API documentation.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize_Rich_text_Home.png)

### Available options

1. Click **Heading** ****to edit the heading content. The **Heading** panel will appear.
2. Enter the desired text in the **Heading text** field.
3. Use the **Text color**palette to choose a color for your heading.
4. In the **Alignment** section, select one of the following options:
  1. **Left****:** Aligns the text to the left.
  2. **Center****:** Aligns the text to the center.
  3. **Right****:** Aligns the text to the right.
5. Click **Delete** to remove only the Heading element.
6. Click **Paragraph** to add a paragraph text block.
7. Enter your content in the **Paragraph text** field.
8. Format the paragraph using the following options:

> [!NOTE]
> ** NOTE
> 
> **Markdown syntax**is supported for formatting **Paragraph text** block.
  1. **Bold**(**): Apply bold formatting to text.
  2. **Italic**(**): Apply italic formatting to text.
  3. **URL/Link**(**): Add URLs or hyperlinks within the text.
  4. **Unordered list**(**): Add a bulleted list.
  5. **Ordered list**(**): Add a numbered list.
9. Choose the **Text color**palette to set the desired text color.
10. In the **Alignment** section, select one of the following:
  1. **Left****:** Aligns the text to the left.
  2. **Center****:** Aligns the text to the center.
  3. **Right****:** Aligns the text to the right.
11. Click **Delete** to remove only the Paragraph element.
12. Click **Save******to save your changes without applying them immediately.
13. Click **Preview** to see how your changes will appear on the knowledge base site.
14. Click **Publish******to make your recent changes visible to readers.
15. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version.

![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Rich_text_Paragraph.png)

> [!NOTE]
> ** NOTE
> 
> The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025.

---

### FAQ

#### How do I delete a **Rich text** block from my Knowledge base site’s home page?

Follow these steps to delete a **Rich text** block:

1. Navigate to **Settings** (**) in the left navigation bar****in the Knowledge base portal.
2. In the left navigation pane, navigate to **Knowledge base site** > **Site customization**.
3. From the left-side dropdown, select **Home** page. The list of body blocks appears in the **Body section**.
4. Click the desired **Rich text** block. The **Rich text** panel will appear.
5. Click **Delete** and confirm by clicking **Yes** in the **Delete confirmation**prompt.