---
title: "Troubleshooting API KB site errors"
slug: "troubleshooting-api-kb-site-errors"
updated: 2026-07-27T04:32:53Z
published: 2026-07-27T04:32:53Z
canonical: "docs.document360.com/troubleshooting-api-kb-site-errors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting API KB site errors

### Knowledge base homepage redirects to /apidocs (page not found)

**When it occurs:** After an account upgrade, visiting the knowledge base homepage automatically redirects to `/apidocs`, which returns a 404 or blank page.

**Why it happens:** When an account is upgraded, the API documentation workspace may be set to Public reader access. This causes the knowledge base homepage to redirect visitors to `/apidocs`, which does not exist by default.

**How to fix it:**

1. Navigate to **Settings** (⚙️) > **Users & Permissions** in the left navigation bar of the Knowledge base portal.
2. In the left navigation pane, go to **Reader access**.
3. Locate the API documentation workspace.
4. Set Reader access to **Private**.  

![User permissions management interface showing private reader access settings and workspaces.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/API-redirect-troubleshooting.png)  

This will stop the unintended redirect and restore normal access to your knowledge base homepage.