---
title: "Troubleshooting ticket deflector issues"
slug: "troubleshooting-ticket-deflector-issues"
updated: 2026-11-02T07:24:38Z
published: 2026-11-02T07:24:38Z
canonical: "docs.document360.com/troubleshooting-ticket-deflector-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting ticket deflector issues

### Error connecting Zendesk with ticket deflector using an API token

**Error:** Invalid Request

You might encounter this error while connecting Zendesk to the ticket deflector with an API token, when a group email, for example, [support@document360.com](mailto:support@document360.com) is entered in the **Email** field. The system currently supports only agent or admin email addresses.

To resolve this issue, replace the group email with an individual agent or admin email address. This error does not occur when you connect with your Zendesk account, because no email address is required.

![Image showing invalid request when connecting Zendesk with ticket deflector using an API token](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1768753308293.png)