---
title: "Troubleshooting ticket deflector issues"
slug: "troubleshooting-ticket-deflector-issues"
updated: 2026-05-29T05:16:27Z
published: 2026-05-29T05:16:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting ticket deflector issues

### Error connecting Zendesk or Freshdesk extension with ticket deflector

**Error:** Invalid Request

You might encounter this error while trying to connect the Zendesk or Freshdesk extension with the ticket deflector when a group email, for example, [support@document360.com](mailto:support@document360.com) is entered in the **Email**field during the configuration process. The system currently supports only agent or admin email addresses.

To resolve this issue, replace the group email with an individual agent or admin email address to successfully configure the extension.

![Image showing invalid request when connecting Extension with ticket deflector](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1768753308293.png)