--- title: "Customizing Unauthorized page" slug: "unauthorized-page" description: "'Unauthorized page' appears when a user with no access permission in your Knowledge base tries to access a Knowledge base site URL." tags: ["Error pages", "Customize site"] updated: 2026-03-10T08:15:48Z published: 2026-03-10T08:15:48Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Customizing Unauthorized page The **Unauthorized**page appears when a user without proper permissions attempts to access a restricted URL in your knowledge base. For example, this page will display if a user tries to access private content without the necessary access rights. To improve user experience, you can customize the Unauthorized page by adding a descriptive message that explains the reason for restricted access and provides a solution, such as: “You don’t have permission to view this page. Contact your admin to request access.” > [!NOTE] > ** NOTE > > Once you configure a **custom unauthorized** page, it cannot be reverted to the default version. We recommend creating a custom unauthorized page to enhance the user experience. ![2_Screenshot-Example_Unauthorized_denied_custom_page](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_Screenshot-Example_Unauthorized_denied_custom_page.png) --- ## Customizing the Unauthorized page Follow these steps to customize the Unauthorized page: 1. Navigate to **Settings** (**) > **Knowledge base site** in the left navigation bar****in the Knowledge base portal. 2. In the left navigation pane, navigate to **Site customization**. The **Site customization** page contains all the basic site design configurations. 3. Click **Customize site**. ![Site customization options for branding, including theme selection and logo upload.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/Customize-site.png) 4. From the left dropdown menu, select **Unauthorized**page. 5. Customize the page using one of two options: - **Basic style**: Customize the default image and text. - **Custom style**: Add your own HTML and CSS for a fully personalized page.****Use the **Preview** toggle to switch between code view and rendered view. 6. Click **Save******to save your changes without applying them immediately. 7. Click **Preview** to see how your changes will appear on the knowledge base site. 8. Click **Publish******to make your recent changes visible to readers. 9. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version. > [!NOTE] > ** NOTE > > The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025. ![Unauthorized access message displayed on a mobile interface with user profile illustration.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130530752.png) --- ### Basic style #### Adding an image To enhance the page visually, you can upload a relevant image. 1. Click **Image**. The **Image** panel will appear. 2. Click **Change** and choose between two options: a. **Default images**: Select from the default images and click **Save**. b. **Image**: Either provide a URL or upload an image from your drive. - To upload from URL: Enter the image URL in the URL field and click **Save**. - To upload from your drive: Click **Upload an image**, select the file, and click **Save**. 3. Set the image alignment (left, center, or right) as needed. ![User interface showing image selection options and alignment settings for customization.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130498341.png) #### Updating the heading 1. Click **Heading**. The **Heading**panel will appear. 2. Enter the desired heading text. 3. Select a color from the text color palette. > The default heading will be "Sorry!". ![A warning message indicating unauthorized access with a heading saying 'Sorry!'](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130475067.png) #### Updating the paragraph 1. Click **Paragraph**. The **Paragraph** panel will appear. 2. Enter a description for the page. This will help readers understand the context. 3. Select a color from the text color palette. > The default paragraph will be “You are not authorized to access this article or page.” ![User is notified they are not authorized to access the article or page.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130453853.png) ### Custom style Customize the **Unauthorized**page with HTML or CSS section. 1. Select **Custom style** and switch between the **HTML** and **CSS** sections. 2. Update the code as required in each section. 3. Turn on the **Preview** toggle to view the updated page. 4. Once done, click **Save** and **Publish**. 5. Click **Save******to save your changes without applying them immediately. 6. Click the **More** (**) icon and select **Reset to published version** to discard all saved and unsaved customizations and revert to the last published version. > [!NOTE] > ** NOTE > > The **Reset to published version** feature is available only for new Knowledge base site 2.0 projects created after March 29, 2025. ![Unauthorized access message with options to customize site settings and logout.](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/image-1773130432245.png) ## Related - [Error pages](/error-pages.md) - [Customizing Access denied page](/access-denied-page.md) - [Customizing 404 page](/404-page.md)