---
title: "Verified Document360 email sources"
slug: "verified-document360-email-sources"
updated: 2025-10-28T10:01:15Z
published: 2025-10-28T10:01:15Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verified Document360 email sources

When you receive emails from Document360, it’s important to know they’re from an official source.

To improve delivery reliability and prevent our messages from landing in your spam or promotions folder, we send communication from a verified set of email addresses.

---

## Why multiple email addresses are used

Document360 uses dedicated sender addresses for different communication purposes.

| **Purpose** | **Sender address** | **Description** |
| --- | --- | --- |
| **Product support** | [support@](mailto:support@document360.com)[document360.com](mailto:document360.comsupport@document360.io) [support@document360.io](mailto:document360.comsupport@document360.io) | Used by the Support team to handle customer queries, troubleshooting, and ticket responses. |
| **General communication** | [hello@document360.com](mailto:hello@document360.com) | Used for general product updates, feature announcements, and newsletters. |
| **System notifications** | [noreply@document360.com](mailto:noreply@document360.com) | Used for automated system alerts, confirmations, and in-app notification emails. |
| **Customer Success & Onboarding** | [onboarding@](mailto:onboarding@document360.com)[document360.com](mailto:document360.comcustomerhappinessteam@kovai.co) [customerhappinessteam@kovai.co](mailto:document360.comcustomerhappinessteam@kovai.co) | Used by the Customer Success team for onboarding guidance, feedback requests, and customer satisfaction communication. |
| **Community updates** | [community@document360.com](mailto:community@document360.com) | Used for community-related discussions, announcements, and event updates. |

---

## How to ensure you receive Document360 emails

### Add Document360 to your contacts

- Add the above email addresses manually to your contact list.
- In most email clients, you can right-click the sender's name and select **Add to contacts**.

> [!NOTE]
> ** NOTE
> 
> Adding these addresses ensures that future emails from Document360 are delivered directly to your inbox.

### Mark Document360 emails as important

- **In Gmail:** Click the ★ star icon or right-click the email and select **Mark as important**.
- **In Outlook:** Right-click the email and select **Always move to Focused Inbox**.

### Check spam or promotions folders

If a Document360 email appears in your spam or promotions folder:

1. Open the message.
2. Select **Report Not spam** or **Move to Inbox**.

Future emails from Document360 will be delivered correctly.

---

## If you receive a suspicious email

If you receive an email that does **not** come from one of the official Document360 addresses listed above:

- Do not click on any links or download attachments.
- Forward the email to [**support@document360.com**](mailto:support@document360.com) for verification.

Our support team will confirm whether the email is legitimate.