--- title: "Viewing interactive decision trees on the Knowledge base site" slug: "viewing-interactive-decision-trees-kb-site" description: "Interactive decision trees in Document360 enhance user navigation, streamline workflows, and simplify troubleshooting for efficient task completion." updated: 2026-06-02T13:21:14Z published: 2026-06-02T13:21:14Z --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # Viewing interactive decision trees on the Knowledge base site Interactive decision trees in Document360 simplify navigation and help end-users complete tasks more efficiently. They assist users in navigating workflows, troubleshooting issues, or understanding processes. --- ## Accessing decision trees in the knowledge base site End-users can access interactive decision trees in three ways: **1. Interactive decision trees overview page** - The dedicated **Interactive decision trees** page displays all available decision trees, categorized for easy browsing. - This page appears in the knowledge base header once it has been added to the site's primary navigation. To learn about configuring decision trees in the header, read [Making decision trees visible on the knowledge base site](https://docs.document360.com/docs/managing-interactive-decision-trees#making-decision-trees-visible-on-the-knowledge-base-site). ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/GIF-Add_decision_tree_to_kb_site.gif) **2. Search functionality** - Interactive decision trees are included in the knowledge base's global search. - Enter relevant keywords in the search bar to locate decision trees. - Search results display decision trees alongside articles, with clear differentiation between the two. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/2_GIF-Decision_trees_in_search.gif) **3. Direct links** - Interactive decision trees can be accessed through direct URLs. - These links open the decision tree in a dedicated page within the knowledge base. --- ## Navigating interactive decision trees **1. Step-by-step interaction** Each decision tree presents a guided, step-by-step pathway to help users complete tasks or resolve issues. Steps can include text, images, videos, or interactive elements such as buttons and dropdowns. **2. Interactive options** Users can interact with the following elements at each step: - **Buttons** — Navigate to the next step or a specific pathway. - **Radio buttons** — Make a selection to customize the pathway. - **Dropdown menus** — Choose from a list of options. **3. Breadcrumbs and top navigation** - Breadcrumbs display the user's current location within the decision tree. - A top navigation bar allows users to exit or restart the decision tree at any time. **4. Jumping between steps** - Click the **step navigation dropdown** on the left side of the decision tree to view a list of all steps. - Select any step from the dropdown to jump directly to that point in the flow. **5. Restarting the decision tree** - Click the **More options (⋯)** menu in the top-right corner. - Select **Restart** to return to the first step. **6. Sharing the decision tree** - Click the **More options (⋯)** menu and select **Share**. - Choose from the available options (social media platforms or email) to share the decision tree. **7. Full-screen view** - Click the **Expand** icon next to the **More options (⋯)** menu to open the decision tree in full-screen mode. **8. Exiting the decision tree** - Click the **Back** link in the top-left corner to exit the decision tree and return to the previous page. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/3_GIF-Navigating_decision_trees.gif) --- ## Embedding interactive decision trees in the knowledge base site Interactive decision trees can be added to your knowledge base site's header or footer, making them accessible across all pages. To add an interactive decision tree to the header or footer, navigate to **Customize site** under **Settings** > **Knowledge base site**. - **Header** — Select **Interactive decision trees** from the list of navigation items under **Primary navigation** or **Secondary navigation**. - **Footer** — Enter your desired title and a link to the interactive decision tree when adding a new footer link. For detailed steps, refer to the [header](https://docs.document360.com/help/docs/header-primary-navigation) and [footer](https://docs.document360.com/help/docs/footer-navigation) navigation articles. --- ## Accessibility and compatibility **Mobile-friendly design** Interactive decision trees are fully responsive and work seamlessly on mobile devices. All elements — including buttons and dropdowns — are accessible on smaller screens. **Accessibility standards** - Interactive decision trees adhere to accessibility standards, supporting keyboard navigation and screen reader compatibility. - All embedded media should include alt text and/or transcripts where applicable. ![](https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/4_GIF-Navigating_decision_trees_mobile_view.gif) --- ## FAQs **Can I track user interactions with decision trees?** Tracking user interactions with interactive decision trees is not currently supported. However, this feature is in the pipeline and expected to be available in a future update. **Can I hide the Decision Tree tab in the search results?** The Decision tree feature is available only on the **Enterprise** plan. If your project is on the Enterprise plan, the **Decision tree** tab will be visible in search results by default. Currently, there is no option to hide or disable this tab. **Can I view decision trees in other languages? Is it possible to localize or customize the text in the interactive decision tree in the knowledge base site?** Interactive decision trees are supported in a variety of [languages](/help/docs/setting-up-a-multi-lingual-knowledge-base#available-languages). You cannot translate decision trees using Translate with Eddy AI, but you can customize the UI text that appears in the knowledge base site using the [**Localization variables**](/help/docs/localization-variables) feature. To do this: 1. Navigate to **Settings** in the left navigation bar of the Knowledge base portal. 2. Go to **Knowledge base portal** > **Localization & Workspaces**. 3. In the **Localization variables** tab, expand the **Interactive decision trees** accordion. You can update elements such as *Updated on*, *Published on*, and *Contributors*. 4. Click **Save**. **What is the difference between a Ticket Deflector and a Decision Tree?** While both features help users resolve issues independently, they serve different purposes: - **Ticket Deflector** — Suggests relevant knowledge base articles based on the user's query and provides a contact form if the issue remains unresolved. - **Decision Tree** — Guides users through a structured series of questions and steps to help them troubleshoot or make decisions independently. The two can be used together: you can configure a Decision Tree to direct users to a Ticket Deflector form as the final step if their issue is not resolved through self-service.