https://docs.document360.com/docs Customize each Knowledge base widget to improve the user experience. In your {{glossary.Knowledge base portal}}, go to the Knowledge base widget. The list of widgets will be listed Hover over the desired widget and click the Edit (✎) icon In the Installation & setup tab, expand the Style your widget section You can find the list of widget customization options available here: Background theme Widget icon Widget position Hide widget Hide top search a. Background theme You can choose the Kno ... Mon, 06 Apr 2026 11:23:35 GMT Knowledge base site > Knowledge base widget https://docs.document360.com/docs/managing-and-customizing-the-knowledge-base-widget https://docs.document360.com/docs/managing-and-customizing-the-knowledge-base-widget The Widgets are the embedded blocks on the platform that serve a specific purpose. Now you can add widgets to your {{glossary.Home page}} below the header section. Currently, we offer widgets to display five different components. Most viewed articles Views are quantified when a reader accesses the {{glossary.Article}}. Most liked articles Likes are quantified when a reader hits the 'Thumbs up' icon at the end of each article on the {{glossary.Knowledge base site}}. Most read articles Reads ... Mon, 06 Apr 2026 10:15:29 GMT Knowledge base site > Main pages https://docs.document360.com/docs/widgets https://docs.document360.com/docs/widgets When you add a new Team account to your Document360 project, you can assign the roles that contain a specific permission set of what they can and cannot access, edit, or configure in the project. Document360 has split the roles into Portal role and Content role to simplify this process. Accessing Roles From the {{glossary.Knowledge base portal}}, navigate to Settings → Users & Security → Roles & permissions You can access the Portal role and Content role tabs The available system roles and c ... Mon, 06 Apr 2026 10:10:47 GMT Access management https://docs.document360.com/docs/roles https://docs.document360.com/docs/roles {{snippet.All plans supported - New}}Conditional content blocks provide a powerful way to tailor the user experience by showing or hiding specific content based on predefined conditions. Whether you want to target users based on parameters like IP address, country, device type, reader groups, workspace, or specific dates, conditional content blocks ensure that your readers only see what’s relevant to them. This feature helps streamline content management for large, diverse audiences and improves ... Mon, 06 Apr 2026 10:09:52 GMT Editor choices > Advanced WYSIWYG editor https://docs.document360.com/docs/conditional-content-blocks https://docs.document360.com/docs/conditional-content-blocks Private notes are text elements that, though included within the article text, will not show on public articles except for project team accounts and specific reader groups. These notes can be added in both the Markdown and Advanced WYSIWYG editors. Private notes in Advanced WYSIWYG editor The private notes get selective visibility settings when used from the {{glossary.Advanced WYSIWYG editor}}. Using private notes Private notes are perfect for telling a project team membe ... Mon, 06 Apr 2026 10:08:33 GMT Managing content > Articles https://docs.document360.com/docs/private-notes https://docs.document360.com/docs/private-notes {{snippet.All plans supported - New}}Knowledge base site 2.0 introduces an improved experience for accessing articles and browsing information. With an enhanced user interface, better search functionality using AI, and streamlined content organization, users can quickly find relevant articles and troubleshoot issues efficiently. New features such as real-time updates and interactive elements make it easier to navigate and engage with content. The Knowledge base site ensures a more intuitive and ... Mon, 06 Apr 2026 10:05:13 GMT Knowledge base site https://docs.document360.com/docs/knowledge-base-site-20 https://docs.document360.com/docs/knowledge-base-site-20 API documentation feature in Document360 The API documentation feature in Document360 provides a complete solution for creating and managing API references. This feature allows you to create high-quality API documentation that helps users understand and consume your APIs effectively. We have the most-wanted option named "Try it!" which allows the users to test the API endpoints within the {{glossary.Knowledge base site}}. You can create dedicated versions of your API documentation. The feature p ... Mon, 06 Apr 2026 10:03:15 GMT Interactive decision tree > API Documentation https://docs.document360.com/docs/api-documentation-getting-started https://docs.document360.com/docs/api-documentation-getting-started Accessing 'All articles' filters From the {{glossary.Knowledge base portal}}, go to Documentation and click on the All articles at the top-left of the page The 'All articles' overview page appears Navigate to the different versions and languages available in your project using the respective dropdown at the top Use the basic filters or custom filter to narrow down the results The applied filters can be viewed at the top of the window Continue to the bulk action by clicking on the options avail ... Mon, 06 Apr 2026 09:43:30 GMT Managing content > All articles https://docs.document360.com/docs/filter-bulk-operations https://docs.document360.com/docs/filter-bulk-operations Document360 automatically tracks the project members who have created, forked, saved, written, or published an article and includes them in the public contributor list. Readers in knowledge base site can click the avatars within the contributor list to view any other articles that the corresponding project member has contributed. By default, team members who have taken any action on an article will be added as a contributor. However, project members can be manually added or deleted to the contri ... Mon, 06 Apr 2026 09:42:48 GMT Managing content > Article settings https://docs.document360.com/docs/updating-article-contributors https://docs.document360.com/docs/updating-article-contributors What is a deprecated article? With context to the knowledge base, a deprecated article is obsolete and offers no value to the reader. An article can be marked as deprecated for various reasons: the core subject of the article has been removed, is not in use, modified to a different concept, or any other reason. Mark as deprecated Earlier, you had the option ‘Mark as deprecated’ at a version level on your project. Now, you can use the same feature at an article/page level, wherein the article/pa ... Mon, 06 Apr 2026 09:42:06 GMT Managing content > Article settings https://docs.document360.com/docs/marking-articles-as-deprecated https://docs.document360.com/docs/marking-articles-as-deprecated The "Articles" analytics page provides data on overall article performance, geography data, and top categories and articles. From the Knowledge base portal, navigate to "Analytics > Articles" The "Articles" analytics page opens with an overview of article data Select the desired workspace (If any) using the dropdown at the top of the screen Select the desired language (if any) using the dropdown at the top of the screen The overview geography and article performance data for the last 7 days ... Mon, 06 Apr 2026 09:41:44 GMT Analytics https://docs.document360.com/docs/articles-analytics https://docs.document360.com/docs/articles-analytics The URL mapping feature in the Knowledge base Widget can display specific articles and categories that depends on the page the end user visits. You can also use URL mapping to hide the Knowledge base Widget in particular URLs or provide a search bar with a custom placeholder to point the end users in the right direction of what to search. Using URL mapping A URL mapping is configured for a specific action within the Knowledge base Widget on a particular URL. Actions There are four different act ... Mon, 06 Apr 2026 07:25:19 GMT Knowledge base site > Knowledge base widget https://docs.document360.com/docs/url-mapping https://docs.document360.com/docs/url-mapping Convert your Document360 account(s) to SSO account(s) without changing the roles and access. This option would reduce your efforts in team account/reader quick conversion. Quick and easy conversion to SSO account User type conversion is applicable only in SAML and OpenID configured projects. Team accounts How to convert regular Document360 team account(s) to SSO account(s)? Go to Settings → Users & Security → Team accounts & groups → Team account For converting one team ... Sat, 04 Apr 2026 09:33:17 GMT Single Sign-On (SSO) https://docs.document360.com/docs/convert-to-sso-account https://docs.document360.com/docs/convert-to-sso-account What is a custom domain? A custom domain is a unique label of your brand or company connected to a website's IP address. Users can type in this unique URL to connect to and view your site. Accessing custom domain mapping Go to Settings → Knowledge base site → Custom domain → Custom domain mapping Document360 provided domain A new Document360 project will use the project name as the domain. For example, if you have named your project as Project Greenfield, the autogenerated domain ... Sat, 04 Apr 2026 09:33:17 GMT Domain management https://docs.document360.com/docs/custom-domain-mapping https://docs.document360.com/docs/custom-domain-mapping The Knowledge base widget must be installed into your application or website before users can interact with it. Go to Settings → Knowledge base widget Existing widget If you want to install an existing widget, skip steps 2 to 6. Hover over the desired widget and click the Copy script icon on the right. The code snippet is copied. Click New knowledge base widget Type a title and click Save In the Installation & setup tab, expand the Widget JavaScript You can find the Widg ... Sat, 04 Apr 2026 09:33:17 GMT Knowledge base site > Knowledge base widget https://docs.document360.com/docs/installing-the-knowledge-base-widget https://docs.document360.com/docs/installing-the-knowledge-base-widget {{snippet.Plans - Bus-Ent add on}}Eddy AI Chatbot allows you to create intelligent chatbots trained on your content. Unlike the Knowledge Base widget, Eddy AI Chatbot operates independently, giving you complete control over configuration, sources, and deployment. You can train your chatbot using multiple content sources, including your knowledge base articles, website pages, FAQs, files, support tickets from Freshdesk & Zendesk, and custom text entries.With Eddy AI Chatbot, you can provide insta ... Sat, 04 Apr 2026 09:32:44 GMT AI features > Eddy AI Chatbot https://docs.document360.com/docs/ai-chatbot https://docs.document360.com/docs/ai-chatbot {{snippet.Bus Ent plans supported}}Content Security Policy (CSP) is a security feature that helps prevent attacks like Cross-Site Scripting (XSS) by allowing developers to specify which sources of content are trusted and can be loaded by the browser.Whitelisting in software products involves specifying a list of approved entities (e.g., IP addresses, domains, email addresses) that are allowed to access certain resources or perform specific actions, thereby blocking any entities not on the list t ... Thu, 02 Apr 2026 20:21:06 GMT Getting started > Security https://docs.document360.com/docs/csp-guidelines-for-document360-widget https://docs.document360.com/docs/csp-guidelines-for-document360-widget {{snippet.Ent plan supported}}The Team auditing feature allows you to track the actions performed by your users within your Document360 project. For example, you can monitor when a team member adds a new article, updates an existing one, or changes settings in the knowledge base portal. This feature helps ensure accountability, as it logs who performed each action and when, making it easy to trace specific activities, such as restoring an article that was mistakenly deleted or reviewing changes ... Thu, 02 Apr 2026 20:05:39 GMT Portal management https://docs.document360.com/docs/team-auditing https://docs.document360.com/docs/team-auditing Document360 Knowledge base can be integrated with Freshdesk as an extension. Now, your support agents can seamlessly carry out customer engagement and ticket conversations by using support articles from your knowledge base without jumping between different tabs on your browser. Also, your support agents can create articles on the Document360 knowledge base from the Freshdesk environment. Below is a how-to guide on configuring Document360 with your Freshdesk. Basic setup guide Go to Settings → ... Thu, 02 Apr 2026 11:45:10 GMT Extensions > Helpdesk https://docs.document360.com/docs/freshdesk https://docs.document360.com/docs/freshdesk The 'Advanced WYSIWYG editor' combines lightweight design with powerful, rich text editing capabilities, supporting specific Markdown syntax. It offers a highly visual and intuitive experience surpassing traditional Markdown editors, yet maintains more flexibility than the WYSIWYG editors. NOTE WYSIWYG editor ⇆ Advanced WYSIWYG editor You can seamlessly switch between the Advanced WYSIWYG editor and the WYSIWYG editor when the article is in the Draft/New state. Document360 ... Thu, 02 Apr 2026 11:29:16 GMT Editor choices > Advanced WYSIWYG editor https://docs.document360.com/docs/advanced-wysiwyg-editor https://docs.document360.com/docs/advanced-wysiwyg-editor