https://docs.document360.com/docs Custom connectors let you establish a secure connection between your knowledge base and MCP-compatible AI assistants such as Cursor IDE and Copilot. Once connected, the AI assistant can interact with documentation content in your Document360 project through MCP. Depending on your AI assistant, use one of the following: MCP server URL - Use this when your AI assistant accepts a direct URL for connector setup (for example, Copilot). JSON configuration - Use this when your AI assistant requires a ... Tue, 18 Aug 2026 15:56:54 GMT AI features > Document360 MCP > Connect MCP to your AI assistant https://docs.document360.com/docs/connect-mcp-using-custom-connectors https://docs.document360.com/docs/connect-mcp-using-custom-connectors In Document360, you can add hyperlinks to text, images, and files within your articles or category pages. Links help readers navigate between related content, reach external resources, or jump to a specific section within the same article. Document360 supports four types of hyperlinks: Link type What it does Article link Links to an existing article within your knowledge base Heading / anchor link Links to a specific heading within any article External link Links to a URL outside your knowle ... Tue, 18 Aug 2026 07:45:55 GMT Content creation > Editor > Editor elements https://docs.document360.com/docs/links https://docs.document360.com/docs/links Document360 v12.8.3 is now live, with improvements focused on performance, navigation, and publishing. Publishing is made simpler now with the redesigned Publish dialog bringing one-click AI suggestions and pre-publish checks right where you need them. We’ve also improved offline documentation sync to keep it better aligned with your live knowledge base, along with a range of smaller improvements across the portal. Features and enhancements Publish dialog updated with AI assistance and publishi ... Mon, 17 Aug 2026 11:09:57 GMT Help & Support > Release Notes https://docs.document360.com/docs/august-2026-12-8-3 https://docs.document360.com/docs/august-2026-12-8-3 If your knowledge base serves readers in more than one language, there are two broad ways to do it: embed a browser translation widget such as Google Translate, which translates the page in the reader's browser as they view it, or use native localization, which in Document360 means Translate with Eddy AI creating and storing a translated version of each article. Both make your content readable in other languages, but only one of them affects search, AI assistant responses, and terminology contro ... Mon, 17 Aug 2026 09:05:03 GMT Content management > Workspaces & languages https://docs.document360.com/docs/google-translate-vs-native-localization https://docs.document360.com/docs/google-translate-vs-native-localization Localization in Document360 is the process of adapting your knowledge base's content, visuals, and behavior to a specific language or region, so readers experience it as if it were built natively for them. Document360 does this by storing a separate version of each article for every language you add to a workspace, rather than translating pages as readers view them. Localization goes beyond translating text, and can also cover visual styling, regional formats, and automatic language detection. N ... Mon, 17 Aug 2026 08:48:24 GMT Content management > Workspaces & languages https://docs.document360.com/docs/localization-getting-started https://docs.document360.com/docs/localization-getting-started URL mapping lets you configure what the Knowledge base widget displays on a page-by-page basis. For each URL on your website or application, you can show a specific article, a category list, a search bar with a custom placeholder, or hide the widget entirely. This makes the widget context-aware — users see the most relevant help content based on where they are in your product. CAUTION For URL mapping to work, the Knowledge base widget must be installed within your site or app. For more informa ... Mon, 17 Aug 2026 08:44:40 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/url-mapping https://docs.document360.com/docs/url-mapping You can export your Document360 project as an offline WebHelp package so readers can browse your documentation without an internet connection. The export generates a self-contained HTML site — with navigation, search, and media — that opens directly from a local folder, no server or login required. When to use offline documentation export Offline WebHelp export is built for situations where the live Knowledge Base site isn't reachable or isn't the right delivery format: Air-gapped or restricte ... Mon, 17 Aug 2026 07:44:30 GMT Project administration & security > Import & Export project https://docs.document360.com/docs/export-documentation-as-zip https://docs.document360.com/docs/export-documentation-as-zip If your knowledge base is private or restricted to specific users, you can use JWT (JSON Web Tokens) to securely control access to the embedded Document360 widget. This setup ensures that only authenticated users can view articles through the widget, without requiring them to sign in separately. With JWT authentication, your system handles login and token generation. The widget then uses that token to fetch content based on each user's access level. How JWT authentication works for the widget J ... Mon, 17 Aug 2026 07:38:55 GMT User & reader management > Single Sign-On (SSO) > JWT https://docs.document360.com/docs/configuring-jwt-for-the-knowledge-base-widget https://docs.document360.com/docs/configuring-jwt-for-the-knowledge-base-widget The Custom CSS & JavaScript tab in the widget settings, which contains separate CSS and JavaScript sections let you extend the widget's appearance and behavior beyond the built-in styling controls. Common uses include replacing the widget icon with a custom button, programmatically controlling widget visibility, applying a dark theme, or modifying field labels and widget text. When to use Custom CSS/JavaScript You want to trigger the widget from a custom button (e.g. a "Help" link in your navb ... Mon, 17 Aug 2026 07:37:06 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/customizing-the-kb-widget-using-custom-css-javascript https://docs.document360.com/docs/customizing-the-kb-widget-using-custom-css-javascript The ticket deflector integration lets you surface a support request form inside the knowledge base widget. When enabled, a dedicated menu tab appears in the widget that guides users through a self-service flow — showing relevant articles first, then allowing form submission if the issue remains unresolved. You configure this integration from the widget's Advanced settings tab in the Document360 portal. When to use ticket deflector in the widget Use this integration when: You want to reduce inc ... Mon, 17 Aug 2026 07:37:00 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/add-ticket-deflector-to-knowledge-base-widget https://docs.document360.com/docs/add-ticket-deflector-to-knowledge-base-widget Document360 lets you restrict the Knowledge base widget to specific domains. Once a domain is added to the widget security list, the widget will only load on those specified domains — any attempt to embed it on an unlisted domain will be blocked. If no domains are added to the list, the knowledge base widget can be embedded on any SaaS application or public website without restriction. When to configure domain restriction Immediately after installing the widget on any public-facing production ... Mon, 17 Aug 2026 07:36:56 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/domain-restriction-for-the-knowledge-base-widget https://docs.document360.com/docs/domain-restriction-for-the-knowledge-base-widget Widget security in Document360 refers to the set of controls that protect the Knowledge base widget from unauthorized access and misuse. The primary security measure is domain restriction — restricting the widget to a specific list of trusted domains so it can only be embedded where you authorize it. Because the widget API key is visible in plain text within the widget JavaScript code and cannot be encrypted, domain restriction is the recommended way to prevent unauthorized embedding. When to c ... Mon, 17 Aug 2026 07:36:50 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/widget-security https://docs.document360.com/docs/widget-security You can create more than one Knowledge base widget within a single Document360 project. A common use case is maintaining a separate test widget alongside a live production widget, so you can safely experiment with configuration changes without affecting readers. When to use multiple widgets You need a staging widget to test styling, URL mapping, or content access changes before applying them to production. You serve different audiences (different products, regions, or access levels) and want s ... Mon, 17 Aug 2026 07:36:45 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/using-multiple-widgets-within-a-project https://docs.document360.com/docs/using-multiple-widgets-within-a-project Custom links let you add a section of clickable links inside the Knowledge base widget, pointing users to support email addresses, external resources, or any URL relevant to their workflow. Links appear in the order they were created and always open in a new browser tab. NOTE Internal article and category links follow widget navigation rules based on workspace type, content access scope, and reader group permissions. When to use custom links Add a "Contact us" link pointing to your support e ... Mon, 17 Aug 2026 07:36:34 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/add-custom-links-to-the-knowledge-base-widget https://docs.document360.com/docs/add-custom-links-to-the-knowledge-base-widget Content access controls which workspaces, languages, and categories appear inside the Knowledge base widget. You can configure this even when JWT is enabled, giving you flexibility to restrict what end users see without requiring individual-level access changes. When a reader logs in, the system validates their reader group permissions against the widget-level content access filters, only the intersection of both is shown. Content access controls apply at the project, workspace, language, or cat ... Mon, 17 Aug 2026 07:36:24 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/content-access-for-the-knowledge-base-widget https://docs.document360.com/docs/content-access-for-the-knowledge-base-widget Your Knowledge Base widget is often the first touchpoint a user has with your support content. A widget that matches your product's visual identity feels native and trustworthy — one that doesn't can feel like a third-party afterthought. This article covers every visual setting available for the widget and explains when and why you'd use each one. Styling settings reference Setting What it controls Widget color The theme and icon background color Widget icon The button graphic that opens the ... Mon, 17 Aug 2026 07:36:18 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/styling-and-branding-the-knowledge-base-widget https://docs.document360.com/docs/styling-and-branding-the-knowledge-base-widget You can manage your Knowledge base widgets in Document360 directly from the widget list — all actions (edit, clone, delete) are available by hovering over any widget. When to use each action Edit — Update an existing widget's name, styling, content access, links, or any other configuration. Changes apply to the widget everywhere it is embedded. Clone — Duplicate a widget's configuration to create a new, separate widget. Useful for creating test widgets or regional variants without touching a l ... Mon, 17 Aug 2026 07:36:11 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/edit-clone-and-delete https://docs.document360.com/docs/edit-clone-and-delete The Connect Knowledge base widget section covers how to get the widget JavaScript code, install it on your site, and verify which domains it is running on via the Connected domains panel. This is the first step to making the widget live on any website or application. When to use this Use Connect knowledge base widget when you want to verify which domains the widget is currently active on. Before you begin You must have a Project Owner or Admin role. A widget must already exist in Connections ... Mon, 17 Aug 2026 07:35:57 GMT Integrations, Extensions & Widgets > Widgets > Configure the knowledge base widget https://docs.document360.com/docs/connect-knowledge-base-widget https://docs.document360.com/docs/connect-knowledge-base-widget The Knowledge base widget lets your users search and browse your knowledge base without leaving your website or application. Instead of opening a new tab or contacting support, users get instant access to relevant articles right where they are — reducing ticket volume and improving the overall support experience. NOTE You can configure up to 10 Knowledge base widgets in a project. However, you can configure only one Knowledge base widget per domain or website. When to use the knowledge base w ... Mon, 17 Aug 2026 07:35:39 GMT Integrations, Extensions & Widgets > Widgets https://docs.document360.com/docs/knowledge-base-widget-getting-started https://docs.document360.com/docs/knowledge-base-widget-getting-started The Knowledge base widget must be installed on your website or application before readers can interact with it. Installation involves copying a JavaScript snippet from the widget settings and embedding it in your site's HTML — either via the Document360 Integrations panel or directly in your site's code. When to install the widget Surface your documentation inside a SaaS application or product UI. Embed knowledge base search on a marketing or support website. Add the widget to your Document360 ... Mon, 17 Aug 2026 07:35:39 GMT Integrations, Extensions & Widgets > Widgets https://docs.document360.com/docs/installing-the-knowledge-base-widget https://docs.document360.com/docs/installing-the-knowledge-base-widget