https://docs.document360.com/docs Document360 v12.4.1 is now live, bringing meaningful improvements across multilingual content workflows, security controls, and widget navigation. This release introduces multilingual support for step-by-step guides, strengthens portal security with advanced CSP controls, improves anchor link reliability across edits and languages, and enables secure cross-workspace widget navigation. Alongside these, additional refinements in Eddy AI search relevance, heading support, and public article present ... Sun, 26 Apr 2026 18:28:26 GMT Release Notes https://docs.document360.com/docs/april-2026-12-4-1 https://docs.document360.com/docs/april-2026-12-4-1 {{snippet.Floik pricing note}}Document360’s {{variable.Step by step guide}} feature helps you to create interactive, visually engaging content. In general, the step by step guide is a structured set of instructions designed to lead users through a specific process or task in a sequential manner, breaking it down into easy-to-follow steps. When to use a Step by step guide Step by step guides work best when the process is visual, sequential, and hard to follow from text alone. Common use cases inc ... Sat, 25 Apr 2026 09:30:16 GMT AI features > AI for multimedia content > Step by step guides https://docs.document360.com/docs/step-by-step-guides-4 https://docs.document360.com/docs/step-by-step-guides-4 You can configure Document360's SAML Single Sign-On (SSO) with the Azure Active directory(Azure AD) as the Identity provider. SSO configuration steps 1. Accessing the Azure AD portal Log in to your Microsoft Azure account Click on Portal available on the top-right of the window You would be redirected to the portal (Link: https://portal.azure.com/#home) 2. Adding your application The 'Own application' is called 'Customer application' in this document. Log in to your Azure account and visit t ... Sat, 25 Apr 2026 09:30:16 GMT Single Sign-On (SSO) > SAML https://docs.document360.com/docs/saml-sso-with-entra https://docs.document360.com/docs/saml-sso-with-entra A featured image is a representative thumbnail that usually appears at the top of content in most CMS (Content Management System) platforms. However, in Document360, the featured image functions differently. Instead of displaying at the top of an article on the {{glossary.Knowledge base site}}, it is primarily used for SEO purposes by search engines and appears when the article link is shared on external platforms. Adding a featured image to an article To add a featured image to an article from ... Sat, 25 Apr 2026 09:30:16 GMT Managing content > Article settings https://docs.document360.com/docs/featured-image https://docs.document360.com/docs/featured-image You can add hyperlinks to a letter, symbol, word, phrase, paragraph, image, or file on your article or category page. You can add three different hyperlinks to your {{glossary.Article}} or category page. Search & link to an existing article Link to current article heading Link to any URL You can link to another article in your {{glossary.Knowledge base}} by highlighting any text in your current article and clicking on the link icon in your editor toolbar. Start typing the name of the article y ... Sat, 25 Apr 2026 09:30:16 GMT Managing content > Articles https://docs.document360.com/docs/linking-to-other-articles https://docs.document360.com/docs/linking-to-other-articles In Document360, you can add multiple languages to a single project version, and you can also have a language-specific {{glossary.Knowledge base}}. Available languages Expand the accordion below to view the available languages for localization using the Document360 machine translation Languages -> Afrikaans [af] → Arabic [ar] → Arabic (Egypt) [ar-eg] → Chinese [zh] → Chinese (Simplified, People's Republic of China) [zh-cn] → Chinese (Traditional) [zh-hant] → Chin ... Sat, 25 Apr 2026 09:30:16 GMT Portal management > Workspace & localization > Localization https://docs.document360.com/docs/setting-up-a-multi-lingual-knowledge-base https://docs.document360.com/docs/setting-up-a-multi-lingual-knowledge-base {{snippet.Floik pricing note}}Once your recording is uploaded, the {{variable.Step by step guide}} editor opens in the Knowledge base portal. Each step is automatically generated based on the captured workflow, with the step title and description pre-filled from the recorded actions.Each step displays the captured screen on the left and a right-side pane with editable options. This article covers everything you can do to refine and enhance your guide before publishingWhen to use each editing too ... Sat, 25 Apr 2026 09:30:16 GMT AI features > AI for multimedia content > Step by step guides https://docs.document360.com/docs/editing-a-step-by-step-guide https://docs.document360.com/docs/editing-a-step-by-step-guide The All articles feature within Document360 streamlines article management by allowing users to perform bulk actions on multiple articles simultaneously. This includes publishing, hiding, deleting, and changing the status of articles, among other management tasks. When managing a large number of articles, individually accessing each one can be time-consuming. The "All articles" feature provides a solution to this challenge, enabling users to efficiently execute actions across multiple articles i ... Sat, 25 Apr 2026 09:30:16 GMT Managing content > All articles https://docs.document360.com/docs/all-articles-overview-page https://docs.document360.com/docs/all-articles-overview-page {{snippet.All plans supported - New}}Document360’s AI Translate with Eddy AI feature enables seamless translation of text within your article. This capability ensures that all aspects of your content can be localized to the languages added to your project, allowing you to easily maintain a multilingual knowledge base. Key benefits:Time-efficient: Easily translates article text, saving your time on manual translations. Consistency: Keeps terminology and phrasing uniform across languages, ensuring ... Sat, 25 Apr 2026 09:30:16 GMT AI features https://docs.document360.com/docs/ai-machine-translation https://docs.document360.com/docs/ai-machine-translation Content Security Policy (CSP) is a security related feature which helps to manage and prevent the external CSS, scripts, and frames embedded in your Knowledge base. When the content security policy is enabled in the project, the Content-Security-Policy response header will be added to the request header with the default allowed domains for each source. It restricts the resource loading from external domains and allows resources only from the configured list of domains for each source. How to en ... Sat, 25 Apr 2026 09:30:16 GMT Getting started > Security https://docs.document360.com/docs/content-security-policy https://docs.document360.com/docs/content-security-policy {{snippet.Floik pricing note}}Creating a Step by step guideThe {{variable.Step by step guide}} feature in Document360 offers multiple ways to create interactive, instructional guides. To create: Method 1: From the {{variable.Create}} buttonMethod 2: From the {{variable.Categories n articles}} paneMethod 3: Between two articles or categoriesMethod 4: From the Page category editorMethod 5: From an Empty index categoryMethod 1Method 2Method 3Method 4Method 5You can create a step by step guide usin ... Sat, 25 Apr 2026 09:30:16 GMT AI features > AI for multimedia content > Step by step guides https://docs.document360.com/docs/creating-and-recording-step-by-step-guides https://docs.document360.com/docs/creating-and-recording-step-by-step-guides {{snippet.All plans supported - New}}The {{glossary.Advanced WYSIWYG editor}} supports four types of lists to help you organize and present content effectively.List typeUse whenBullet List ()Items have no inherent order or sequence.Numbered List ()Items follow a specific sequence, such as steps in a procedure.Multilevel List ()Items are hierarchical, such as nested steps or an outline.Check List ()Items represent tasks or options that users can mark as complete or incomplete.Bullet listA bullet ... Sat, 25 Apr 2026 09:30:16 GMT Editor choices > Advanced WYSIWYG editor > Elements of the Advanced WYSIWYG editor https://docs.document360.com/docs/lists https://docs.document360.com/docs/lists Customize each Knowledge base widget to improve the user experience. In your {{glossary.Knowledge base portal}}, go to the Knowledge base widget. The list of widgets will be listed Hover over the desired widget and click the Edit (✎) icon In the Installation & setup tab, expand the Style your widget section You can find the list of widget customization options available here: Background theme Widget icon Widget position Hide widget Hide top search a. Background theme You can choose the Kno ... Sat, 25 Apr 2026 09:30:16 GMT Knowledge base site > Knowledge base widget https://docs.document360.com/docs/managing-and-customizing-the-knowledge-base-widget https://docs.document360.com/docs/managing-and-customizing-the-knowledge-base-widget What is a Snippet? Snippet is a predefined set of content blocks the content manager or author identifies as reusable content. The Snippet's content can vary from simple text/phrases to lengthy paragraphs, tables, images, and more. In the Document360 {{glossary.Knowledge base portal}}, the snippets are stored in a library. You can insert the available snippets into {{glossary.Article}}s at the time of editing with a simple click of a button. Note The Snippet will appear as ... Sat, 25 Apr 2026 09:30:16 GMT Content tools > Content resources https://docs.document360.com/docs/snippets https://docs.document360.com/docs/snippets The Ask Eddy feature is available on your home page and the Knowledge base site's search bar. This AI assistant provides more contextual answers to reader queries and prompts. This helps the user avoid having to search and read through multiple articles. Instead, it provides conversational answers from your existing Knowledge base. This option is an Addon and requires the Team account to enable from the portal settings. "Ask Eddy" availability Currently, "Ask Eddy" is avail ... Sat, 25 Apr 2026 09:30:16 GMT AI features > AI search suite https://docs.document360.com/docs/ai-assistive-search-ask-eddy https://docs.document360.com/docs/ai-assistive-search-ask-eddy This article includes November dependent content too.(Growth/Pricing Improvements - GameChangers)This article is forked by Mano for adding a December dependent line item “Growth/Pricing improvements - SaaStars”:A recheck button in Resolve conflicts page.Choosing a lower-tier plan may mean that some key features will no longer be included. This guide will help you understand what happens when you downgrade your Document360 plan. You can downgrade your existing plan or subscription at any point. N ... Sat, 25 Apr 2026 09:30:16 GMT Billing & Subscription https://docs.document360.com/docs/downgrading-your-plan https://docs.document360.com/docs/downgrading-your-plan As your product or service grows, the terms you reference in the documentation will also increase. Thus, you would be adding more glossary terms. In Document360, you can add glossary terms at any time. Adding a glossary term is easy and can be done in a few seconds. How to add a glossary term? Go to Content tools → Content reuse → Glossary, and the list of existing glossary terms appear (if added) Click Create → Create term, and a popup appears Two methods to create Glossary terms ... Sat, 25 Apr 2026 09:30:16 GMT Content tools > Content resources > Using glossaries https://docs.document360.com/docs/adding-glossary-term https://docs.document360.com/docs/adding-glossary-term The Custom pages feature in Document360 allows you to create dedicated, standalone pages for your Knowledge base site. Custom pages are separate from standard articles and provide the flexibility to add content like Terms & Conditions, Privacy policies, and Copyrights. With options for customization, multilingual support, and navigation configuration, Custom pages can enhance the user experience of the Knowledge base site and keep your content organized. NOTEThis feature is exclusively availabl ... Sat, 25 Apr 2026 09:30:16 GMT Content tools > Content resources https://docs.document360.com/docs/custom-pages https://docs.document360.com/docs/custom-pages Fine tuning user experience: Document360 2.0 Document360 2.0 introduces few minor tweaks to the Knowledge base portal with some significant User Interface (UI) enhancements. The latest design exhibits fluidic interactions, a simplified interface, and enhanced user experience. Aesthetics and Functionality Project section Within the project section, users can view a list of projects along with their respective icon denoting the type of knowledge bases. Switching Workspaces and languages In th ... Sat, 25 Apr 2026 09:30:16 GMT Editor choices https://docs.document360.com/docs/elements-of-the-editor https://docs.document360.com/docs/elements-of-the-editor {{snippet.Plans - Enterprise only}}SCIM (System for Cross-domain Identity Management) is an open standard protocol that automates user provisioning and deprovisioning between identity providers and applications. When integrated with Microsoft Entra, SCIM allows you to automatically sync users, readers, and groups from Entra to Document360, eliminating the need for manual user management. Any changes made in Entra, such as adding, updating, or deactivating users are automatically reflected in Doc ... Sat, 25 Apr 2026 09:30:16 GMT Single Sign-On (SSO) > SAML https://docs.document360.com/docs/scim-with-entra https://docs.document360.com/docs/scim-with-entra