# Document360

> Knowledge base documentation for Document360.

## Document360 2.0

- [Welcome to Document360](https://docs.document360.com/docs/document360-getting-started.md): Document360 is an AI-powered knowledge management platform that allows you to create a self-service knowledge base with multiple access options.
- [Navigating Document360](https://docs.document360.com/docs/elements-of-the-portal.md): Manage your Knowledge base portal with ease: create articles, track performance, and customize branding for a seamless user experience.
- [Migrate to Document360](https://docs.document360.com/docs/migrating-documentation-from-another-knowledge-base-platform.md): Migrating documentation from one knowledge base platform to another platform can be tricky and overwhelming. With Document360, it is just a simple process.
- [Sign up for Document360](https://docs.document360.com/docs/sign-up-to-document-360.md): Learn how to create your Document360 account in simple steps. This guide walks you through the signup process, email verification, and account setup. Discover FAQs about trial periods and plan options for this powerful documentation tool.
- [System and browser requirements](https://docs.document360.com/docs/system-and-browser-requirements.md): The list of technical specifications on the customer end to access the Document360 Knowledge base portal and for a smooth functional experience.
- [Creating a project](https://docs.document360.com/docs/creating-a-project.md): Learn how to create a knowledge base project in Document360. Customize, manage access, and ensure scalability with our comprehensive project creation guide.
- [Project dashboard](https://docs.document360.com/docs/document360-my-projects.md): Explore the 'Your Projects' dashboard in Document360. Easily create, manage, and navigate your projects with essential tools, updates, and support resources.
- [Creating a sandbox project](https://docs.document360.com/docs/creating-a-sandbox-project.md): A Sandbox project is a test project isolated from your main projects. Play around with the different settings and features of Document360 without affecting the live KB.
- [Troubleshooting project issues](https://docs.document360.com/docs/troubleshooting-project-issues.md)
- [Elements of top navigation bar](https://docs.document360.com/docs/top-right-menu-overview.md): Access and manage all your profile-related information and controls from this space.
- [Workspaces](https://docs.document360.com/docs/workspaces-1.md): Workspaces allow you to create separate documentation for specific product versions. This segregation helps to ensure that readers have access to the most relevant and up-to-date information.
- [Multilingual Knowledge base](https://docs.document360.com/docs/getting-started-with-multi-lingual-knowledge-base.md): Add multiple languages to a single project workspace or a language-specific Knowledge base with Document360.
- [Recent, Starred, and Recycle bin pages](https://docs.document360.com/docs/recents-starred-and-recycle-bin-pages.md): Manage your content efficiently with Document360's Overview, Recent, Starred, and Recycle Bin pages, featuring advanced filters and bulk actions.
- [Editor interface overview](https://docs.document360.com/docs/elements-of-the-editor.md): Document360 2.0 introduces a few minor tweaks to the Knowledge base portal with some significant User Interface enhancements.
- [WYSIWYG editor](https://docs.document360.com/docs/wysiwyg-editor.md): Create and edit content effortlessly with Document360's WYSIWYG editor, featuring easy formatting, media insertion, and real-time previews.
- [Editor choices in Document360](https://docs.document360.com/docs/using-the-text-editor.md): Document360 allows you to draft articles in three versatile editor options Markdown editor, WYSIWYG (HTML) editor, or Advanced WYSIWYG editor.
- [Advanced WYSIWYG editor](https://docs.document360.com/docs/advanced-wysiwyg-editor.md): The 'Advanced WYSIWYG editor' is lightweight and powerful, with rich text editing capabilities, and supports Markdown syntax.
- [Movable blocks](https://docs.document360.com/docs/movable-blocks-in-advanced-wysiwyg-editor.md): Rearrange content effortlessly with movable blocks in the Advanced WYSIWYG editor, enhancing your editing experience and article structure.
- [Conditional content blocks](https://docs.document360.com/docs/conditional-content-blocks.md): Tailor user experiences with conditional content blocks, showing relevant information based on parameters like location, device, and more for enhanced engagement.
- [Lists](https://docs.document360.com/docs/lists.md)
- [Tables](https://docs.document360.com/docs/tables-in-advanced-wysiwyg-editor.md): Create and customize tables effortlessly with the Advanced WYSIWYG editor. Learn formatting, management, and design tips for clear data presentation.
- [Tabs](https://docs.document360.com/docs/tabs-in-the-advanced-wysiwyg-editor.md): Organize your content with the Advanced WYSIWYG Editor's Tabs feature, enhancing readability and user experience with structured, easy-to-navigate information.
- [Images](https://docs.document360.com/docs/image-formatting-in-the-advanced-wysiwyg-editor.md): In Document360, the Advanced WYSIWYG editor offers different image formatting options. You can implement advanced formatting features in the image.
- [Advanced WYSIWYG editor basics](https://docs.document360.com/docs/advanced-wysiwyg-editor-basics.md): Learn more on how to use the powerful Document360 Advanced WYSIWYG editor that supports HTML elements and Markdown syntaxes as well.
- [Basic Markdown syntax](https://docs.document360.com/docs/markdown-basics.md): Master Markdown with Document360's comprehensive cheatsheet. Discover essential syntax for formatting text, creating lists, adding images, and embedding videos. Perfect for technical writers and content creators looking to enhance their documentation skills efficiently.
- [Custom pages](https://docs.document360.com/docs/custom-pages.md): Create custom pages for your Knowledge base with Document360, enhancing user experience with multilingual support and easy navigation.
- [Getting started with interactive decision trees](https://docs.document360.com/docs/getting-started-with-interactive-decision-trees.md): Learn the basics of interactive decision trees in Document360. Understand their purpose, benefits, and how they enhance user experience in your knowledge base.
- [Creating interactive decision trees](https://docs.document360.com/docs/creating-interactive-decision-trees.md): Learn how to create, customize, and publish interactive decision trees in Document360 using templates or from scratch, with steps, actions, and media.
- [Managing interactive decision trees](https://docs.document360.com/docs/managing-interactive-decision-trees.md): Learn how to manage your interactive decision trees in Document360. Discover how to edit, organize, reorder, and maintain published and draft versions effectively.
- [Viewing interactive decision trees in the Knowledge base site](https://docs.document360.com/docs/viewing-interactive-decision-trees-kb-site.md): Explore how interactive decision trees appear on the knowledge base site. Understand user interaction, navigation flow, and mobile responsiveness.
- [Creating and recording Step by step guides](https://docs.document360.com/docs/creating-and-recording-step-by-step-guides.md)
- [Editing a Step by step guide](https://docs.document360.com/docs/editing-a-step-by-step-guide.md)
- [Managing Step by step guides](https://docs.document360.com/docs/managing-step-by-step-guides.md)
- [Screen capturing](https://docs.document360.com/docs/screen-capturing-from-the-editor.md): Streamline your documentation with Document360's screen capture feature, allowing easy image insertion and management directly from the WYSIWYG Editor.
- [AI video capturing](https://docs.document360.com/docs/recording-video.md): Capture and enhance your screen recordings directly in Document360 articles with built-in tools, making visuals easy for technical writers and readers alike.
- [Capturing an Interactive demo](https://docs.document360.com/docs/recording-interactive-demo.md): Engage users with Document360's interactive demo feature, allowing hands-on product simulations for a clearer understanding of processes and configurations.
- [Eddy AI customization](https://docs.document360.com/docs/ai-customization.md): Customize your Eddy AI's name, tone, and response length to align with your brand's identity and enhance your Document360 experience.
- [How to write GenAI friendly content](https://docs.document360.com/docs/how-to-write-genai-friendly-content.md): Learn how to write GenAI-friendly documentation using clear structure, SEO best practices, FAQs, and formatting techniques that improve AI understanding and accuracy.
- [Prompt engineering tips](https://docs.document360.com/docs/prompt-engineering-tips.md): Learn practical prompt engineering tips to improve AI accuracy, relevance, and efficiency when generating content for knowledge bases and documentation.
- [Eddy AI trust page](https://docs.document360.com/docs/eddy-ai-trust-page.md): Eddy AI enhances your experience with robust security, GDPR compliance, and advanced data protection, ensuring your information remains confidential and secure.
- [Style guide](https://docs.document360.com/docs/style-guide.md): Create and manage style guides with Document360 to ensure consistent content tone, structure, and SEO across your organization’s documentation.
- [Translate with Eddy AI](https://docs.document360.com/docs/ai-machine-translation.md): Enhance your multilingual knowledge base with Document360's AI machine translation, ensuring consistency and efficiency across articles in multiple languages.
- [MCP overview](https://docs.document360.com/docs/mcp.md)
- [Connect MCP using a custom connector](https://docs.document360.com/docs/connect-mcp-using-a-custom-connector.md)
- [Supported MCP tools](https://docs.document360.com/docs/supported-mcp-tools.md)
- [MCP prompt guide](https://docs.document360.com/docs/mcp-prompt-guide.md)
- [MCP use cases in Document360](https://docs.document360.com/docs/mcp-use-cases-in-document360.md)
- [MCP vs standard API](https://docs.document360.com/docs/mcp-and-standard-api-choosing-the-right-interface-for-ai-agents.md)
- [Troubleshooting MCP issues](https://docs.document360.com/docs/troubleshooting-mcp-issues.md)
- [Securing Chatbot authentication using JWT](https://docs.document360.com/docs/securing-chatbot-authentication-using-jwt.md): Implement JWT for the Eddy AI Chatbot to secure your projects, ensuring trusted authentication and protecting sensitive information from unauthorized access.
- [AI writing agent](https://docs.document360.com/docs/ai-writing-assistant.md): Automate your technical writing with Document360's AI Writing Assistant, generating high-quality documentation quickly while ensuring SEO and style consistency.
- [AI writer](https://docs.document360.com/docs/ai-writer.md): The 'AI writer' feature lets contributors use AI to enhance their writing. Discover the actions you can perform with Document360's AI writer.
- [Using AI writer](https://docs.document360.com/docs/using-ai-writer.md): Using AI writer
- [AI FAQ generator](https://docs.document360.com/docs/ai-faq-generator.md): Enhance your articles with Document360's AI FAQ Generator, creating tailored FAQs effortlessly to save time and improve user engagement.
- [AI title recommender](https://docs.document360.com/docs/ai-title-recommender.md): Generate the right title for your article based on your article content using the Document360 AI feature.
- [AI SEO description generator](https://docs.document360.com/docs/seo-description-generator.md): Use the SEO description generator to generate the meta descriptions for your articles and category pages. The meta description appears as snippets in the search engine results.
- [AI tag recommender](https://docs.document360.com/docs/ai-tag-recommender.md): The AI tag recommender features Artificial Intelligence to suggest relevant tags for your article or category page, improving categorization and searchability.
- [AI related articles recommender](https://docs.document360.com/docs/ai-related-articles-recommender.md): Use the Document360 AI to identify and associate content related to the current article, thus helping readers with the same context content.
- [AI chart generator](https://docs.document360.com/docs/ai-chart-generator.md): Transform text into stunning pie charts and flow charts with Document360's AI Chart generator, streamlining your visual content creation effortlessly.
- [AI alt text generator](https://docs.document360.com/docs/ai-alt-text-generator.md): Streamline your image accessibility with Eddy AI's alt text generation, enhancing discoverability and user experience while saving time on alt text creation.
- [AI assistive search (Ask Eddy AI)](https://docs.document360.com/docs/ai-assistive-search-ask-eddy.md): Use Document360's 'Ask Eddy-AI assistant' for quick, contextual answers. Integrate, customize, and optimize your knowledge base with multilingual support.
- [Eddy AI search analytics](https://docs.document360.com/docs/eddy-search-analytics-1.md): The Eddy analytics overview page provides data on overall Eddy performance and the metrics of searches, no result searches of your knowledge base site.
- [AI dynamic related articles recommendation](https://docs.document360.com/docs/ai-dynamic-related-articles-recommendation.md): Enhance your knowledge base with Eddy AI's dynamic related articles recommendation, improving navigation and user experience effortlessly.
- [Adding external sources for AI Assistive search](https://docs.document360.com/docs/eddy-ai-federated-search.md): Enhance your AI Assistive search with external sources for comprehensive answers, improving response time and customer satisfaction in your Knowledge base.
- [AI article summarizer](https://docs.document360.com/docs/ai-article-summarizer.md): Learn how to use Document360's AI summarizer to create concise article summaries in multiple languages. Save time and enhance your reading experience.
- [Ask Eddy AI API](https://docs.document360.com/docs/ask-eddy-ai-api.md): The Eddy Public API is an invaluable add-on designed to enhance the functionality and flexibility of our Eddy search feature.
- [Enhancing accessibility with our read out loud feature](https://docs.document360.com/docs/text-to-voice-functionality.md): Enhance your Knowledge Base experience with the read out loud feature, allowing users to listen to articles for better multitasking and engagement.
- [AI glossary generator](https://docs.document360.com/docs/ai-glossary-generator.md): Document360 introduces the Automated Business Glossary feature. It allows you to identify and add these terms to your documentation more efficiently.
- [Duplicate content detection](https://docs.document360.com/docs/content-duplication-detection.md)
- [Getting started with API documentation](https://docs.document360.com/docs/api-documentation-getting-started.md): The API documentation feature in Document360 provides a complete solution for creating and managing API references.
- [Managing API documentation](https://docs.document360.com/docs/manage-api-documentation.md): Generate clear, interactive API documentation effortlessly with Document360 by uploading your API specs, supporting OpenAPI and CI/CD flows.
- [Troubleshooting API documentation issues](https://docs.document360.com/docs/troubleshooting-api-documentation-issues.md)
- [Managing categories](https://docs.document360.com/docs/managing-categories.md): Organize your knowledge base with Document360's category management features, including creating, renaming, and hiding categories for optimal access.
- [Category types](https://docs.document360.com/docs/category-types.md): Learn about Folder, Index, and Page categories in Document360. Organize your knowledge base efficiently with flexible category types and easy management.
- [Mapping a category with a folder in Drive](https://docs.document360.com/docs/assigning-drive-folder-for-a-category.md): In Document360, when a Contributor uploads images in the article on the Editor from their local storage or URL, the image would automatically be placed in the designated Drive folder for the article's category/subcategory.
- [Downloading category and article in KB site](https://docs.document360.com/docs/downloading-category-and-article-in-kb-site.md): This feature allows you to generate and export entire categories and articles into PDFs, choosing appropriate templates for customization.
- [Index category SEO](https://docs.document360.com/docs/index-category-seo.md)
- [Managing articles](https://docs.document360.com/docs/managing-articles.md): Manage your knowledge base effectively with Document360's tools for creating, editing, and organizing articles for a user-friendly experience.
- [Creating an article](https://docs.document360.com/docs/create-an-article.md): Creating an article
- [Importing Word .docx files](https://docs.document360.com/docs/article-import-from-word-files.md): Now you can import article content into your knowledge base directly from word files with .docx extension on Document360 knowledge base
- [Creating an article by importing a PDF document](https://docs.document360.com/docs/creating-an-article-by-importing-a-pdf-document.md)
- [Publishing an article](https://docs.document360.com/docs/publishing-an-article.md): The final step in the content creation process is publishing the article.Publishing an article is crucial as it makes the information available to your end-users.
- [Schedule publishing](https://docs.document360.com/docs/schedule-publishing.md): Schedule your articles effortlessly with Document360's publishing feature, ensuring timely content delivery and stress-free management.
- [Reviewing an article using Inline comments](https://docs.document360.com/docs/reviewing-an-article-inline-comments.md): Team accounts can review the articles assigned to them on "Workflow designer" with the "Inline comments" feature. Use the "@" symbol to mention another Team account in your project.
- [Managing fonts in your Knowledge base](https://docs.document360.com/docs/managing-fonts-in-your-knowledge-base.md)
- [Adding images to articles](https://docs.document360.com/docs/adding-images-to-articles.md): Add images and format them in your documentation using a Markdown editor or HTML editor (WYSIWYG) in the Document360 knowledge management platform.
- [Adding videos to articles](https://docs.document360.com/docs/adding-videos-in-articles.md): Learn to add videos to Document360 articles. Enhance tutorials and guides with easy video insertion methods using URLs, embed codes, and files.
- [Adding files to article](https://docs.document360.com/docs/adding-files-to-articles.md): In Document360, adding files and attaching files. Adding a file to an article adds it directly to the body of the article instead of attaching it as a download.
- [Adding hyperlinks](https://docs.document360.com/docs/linking-to-other-articles.md): Learn how to insert and manage hyperlinks in Document360 articles using the Markdown and Advanced WYSIWYG editors to improve navigation and user experience.
- [Adding code blocks](https://docs.document360.com/docs/code-blocks.md): Document360 uses for syntax highlighting and supports various programming languages in code blocks. You can insert code blocks in Markdown, WYSIWYG, and Advanced WYSIWYG editor.
- [Adding private notes](https://docs.document360.com/docs/private-notes.md): Private notes are text elements that, though included within the article text, will not show on public articles except for project team accounts and specific reader groups.
- [Embedding Stream videos in articles](https://docs.document360.com/docs/embedding-microsoft-streams-video-in-articles.md): Embed any streams video in your articles without having to use complex codes or other complex methods.
- [Embedding Google Forms in articles](https://docs.document360.com/docs/embedding-google-forms-in-article.md): Easily add Google forms to collect data from the article readers without having to use complex coding or other methods. Just copy paste the embed code and you are good to go.
- [Embedding a Draw.io diagram](https://docs.document360.com/docs/embedding-a-drawio-diagram.md): Easily embed diagrams from Diagram.net (previously Draw.io) to your knowledge base articles on Document360.
- [All articles - Overview page](https://docs.document360.com/docs/all-articles-overview-page.md): Learn how to manage articles in Document360 with bulk actions on all or multiple articles, saving time and effort. Publish, hide, delete, and more in one go!
- [Using filters in All articles page](https://docs.document360.com/docs/filter-bulk-operations.md): Use the basic filter or create a custom filter to narrow search results. Reuse the filters next time to save time.
- [Export All articles list](https://docs.document360.com/docs/export-bulk-operations.md): Export the data available on the "All articles" page into a CSV file and share it. This comes in handy when you want to extract an article list and send it over.
- [Unpublishing an article](https://docs.document360.com/docs/unpublishing-an-article.md): Learn how to use the Unpublish feature to manage articles in your knowledge base, ensuring only accurate content is visible to users.
- [Article review reminder](https://docs.document360.com/docs/review-reminders.md): Review reminders help team accounts deliver the most accurate information to customers and internal teams.
- [Article SEO](https://docs.document360.com/docs/article-seo.md): Enhance article visibility and indexing in search engines with SEO meta titles and descriptions. Access the 'Ask Eddy' AI SEO description generator for assistance.
- [Excluding articles from search engines](https://docs.document360.com/docs/excluding-articles-from-searches.md): To manage the visibility and confidentiality of your content, you can easily exclude certain articles or category pages from search engine results using Document360.
- [Change the URL of an article](https://docs.document360.com/docs/changing-the-url-of-an-article.md): Learn how to change article slugs in your knowledge base, ensuring SEO-friendly URLs and avoiding broken links with redirect rules.
- [Article tags](https://docs.document360.com/docs/article-tags.md): Manage tags effectively in your Knowledge Base to enhance searchability and organization for articles and category pages. Learn how to optimize your tagging process.
- [Add article labels](https://docs.document360.com/docs/adding-article-labels.md): Streamline your Knowledge base with article labels for efficient content management, sorting, and filtering across all plans. Save time and enhance organization.
- [Related articles](https://docs.document360.com/docs/related-articles.md): Add related articles in Document360 to improve navigation and user experience. Use AI-powered recommendations and dual linking for enhanced content interconnectivity.
- [Featured image](https://docs.document360.com/docs/featured-image.md): Document360 article featured image does not appear at the top of the article.Instead, this image is crawled and used by web search engines and other platforms when you share the article link.
- [Attachments](https://docs.document360.com/docs/attachments.md): Add files as attachments on your knowledge base articles, so you readers can have access to important information in the form of downloadable files.
- [Status indicator](https://docs.document360.com/docs/status-indicator.md): Quickly update the status indicator tags that appear next to the article on KB site. Reader can get an idea whether the article is new or updated by just looking at the label.
- [Article status](https://docs.document360.com/docs/article-status.md): Streamline your Knowledge base with article statuses: New, Draft, Published, and Needs review, ensuring efficient content management and updates.
- [Preferences](https://docs.document360.com/docs/preferences.md): Preferences
- [Show/hide table of contents for an article](https://docs.document360.com/docs/showhide-table-of-contents-for-an-article.md): Easily manage your knowledge base by showing or hiding the table of contents for articles or site-wide with simple settings adjustments.
- [Mark as deprecated](https://docs.document360.com/docs/marking-articles-as-deprecated.md): An article can be marked as deprecated for various reasons like the core subject of the article has been removed, is not in use, modified to a different concept, or any other reason.
- [Update article contributors](https://docs.document360.com/docs/updating-article-contributors.md): Manage article contributors in Document360 effortlessly, ensuring every team member's contributions are recognized and displayed correctly.
- [Discussion feed](https://docs.document360.com/docs/article-discussion-feed.md): Every page has a Discussion feed where you can converse, tag, and collaborate with }s regardless of the roles on your project.
- [Revision history](https://docs.document360.com/docs/revision-history.md): In Document360, when a } clicks the Edit button on a published article, a new unpublished version of that article is created.
- [Article analytics](https://docs.document360.com/docs/article-analytics.md): Learn how to use Document360's article analytics to monitor reads, views, likes, dislikes, and link status for individual articles with detailed insights.
- [Security - Article access control](https://docs.document360.com/docs/article-access-control-knowledge-base-site.md): Add or deny access to the article content for team accounts, team account groups, reader account, and reader groups on the Knowledge base portal.
- [Health check metrics](https://docs.document360.com/docs/health-check-metrics.md): Health check metrics help you optimize the article's readability and readability. It gives you valuable insights into the current problems, suggestions, and good work in the content.
- [Readability score](https://docs.document360.com/docs/readability-score.md): Readability score parameter is available under the Readability metrics in the.It calculates how easy it is to read and understand article content.
- [Sitemap](https://docs.document360.com/docs/sitemap-generator.md): A sitemap is a file used to share a line for line information of a site. It mainly contains page URLs of the site. Search engines like Google, Bing, and Yahoo use this file to crawl your site more effectively and efficiently.
- [Public article comments](https://docs.document360.com/docs/public-comments.md): Document360 uses Disqus, a commenting plug-in, to allow end-users to comment on articles within a knowledge base.

To enable Disqus, you’ll first need to set up and configure the Disqus integration.

Once configured, commenting will be enabled on all articles by default.
- [Robots.txt](https://docs.document360.com/docs/robotstxt.md): A robots.txt file is used to communicate with web crawlers and other automated agents about which pages of your knowledge base should not be indexed.
- [Read receipt](https://docs.document360.com/docs/read-receipt.md): The Reader acknowledgement feature allows you to track readers' engagement, understand which articles are being read more frequently, and tailor content accordingly.
- [Share articles via private link](https://docs.document360.com/docs/share-articles-via-private-link.md): The private share link feature allows you to generate a link for an article before publishing it on the Knowledge base site. This enables you to share the article with users outside your Document360 project (team accounts or reader groups).
- [Workflow designer](https://docs.document360.com/docs/workflow-designer.md): Workflow designer feature helps project team members to create and maintain a step-by-step stage for any new or existing documentation. This makes collaboration easier between the writers, editors, illustrators, subject matter experts, and other project team members.
- [Managing workflow status](https://docs.document360.com/docs/managing-workflow-status.md): Document360 users can manage and assign workflow statuses to team members from the Documentation editor.
- [Create and use workflow designer](https://docs.document360.com/docs/create-and-use-workflow-designer.md): Create and use workflow designer
- [Managing workflow assignment](https://docs.document360.com/docs/managing-workflow-assignment.md): Managing workflow assignment
- [Templates](https://docs.document360.com/docs/article-templates.md): Document360 article templates are pre-designed articles structures that you or any other team member can use while writing articles for your Knowledge base.
- [Variables](https://docs.document360.com/docs/variables.md): You can reuse variables when you use the same text-based content in multiple places that changes over time.
- [Using snippets](https://docs.document360.com/docs/snippets.md): Snippet is a predefined set of content blocks the content manager or author identifies as reusable content.
- [Adding glossary terms](https://docs.document360.com/docs/adding-glossary-term.md): In Document360, you can add glossary terms at any time. Adding a glossary term is easy and can be done in a few seconds.
- [Inserting glossary term in an article](https://docs.document360.com/docs/adding-glossary-term-in-articles.md): Use your preferred editor to add glossary terms—abbreviations, acronyms, and key terms—in Document360 articles.
- [Managing glossary terms](https://docs.document360.com/docs/editing-and-deleting-glossary-term.md): Create and manage multilingual glossaries for consistent translations, enhancing user experience in your knowledge base. Learn to edit, delete, and export terms.
- [Customize access to the glossary page](https://docs.document360.com/docs/glossary-overview-page.md): Learn how to add a glossary overview page link to your knowledge base site header, footer, and navigation menu in Document360. Improve term discoverability and enhance user experience with easy access to glossary definitions.
- [Find and replace](https://docs.document360.com/docs/find-and-replace.md): Find and replace allows to search for a keyword/phrase across the project's articles and category pages and replace it in the desired articles and category pages.
- [SEO descriptions](https://docs.document360.com/docs/seo-descriptions.md): An overview page for all your article's SEO information, such as title and description. Manage or add meta data from this section.
- [Manage tags page overview](https://docs.document360.com/docs/tag-manager-overview-page.md): The "Manage tags" overview page displays all the tags available in your knowledge base project.This page helps you manage and maintain a consistent tagging strategy across your content.
- [Adding a new tag](https://docs.document360.com/docs/adding-a-new-tag.md): Organize your Document360 content efficiently with tags. Learn how to create, manage, and utilize tags for articles and files in your project.
- [Tag groups page overview](https://docs.document360.com/docs/tag-groups-overview.md): Organize your Document360 tags effortlessly with Tag groups, simplifying management and enhancing clarity for your knowledge base.
- [Manage tag dependencies](https://docs.document360.com/docs/tag-dependency-viewer.md): To view Tag dependencies, Navigate to Content tools → Documentation -> Tags.Click on the applicable 'number' data available under the Articles, Page category, or Files in Drive.
- [Exporting your Document360 project as a ZIP file - WebHelp](https://docs.document360.com/docs/export-documentation-as-zip.md): Using the Export option in Document360, team accounts can export and download the documentation as a ZIP.
- [Exporting your Document360 project as a ZIP file - JSON](https://docs.document360.com/docs/exporting-your-document360-project-as-a-zip-file-json.md): Export your Document360 project as a ZIP or WebHelp file for offline access, including media files and translations, all in just a few clicks.
- [Importing a Document360 project ZIP file](https://docs.document360.com/docs/import-a-documentation-project.md): Previously exported Document360 .zip files can be imported to any project. Importing a Document360 .zip file will import articles, categories, and files hosted in Drive.
- [Importing Word .docx files](https://docs.document360.com/docs/importing-word-docx-files.md): Now you can import article content into your knowledge base directly from word files with .docx extension on Document360 knowledge base
- [Designing a PDF template](https://docs.document360.com/docs/pdf-design-templates.md): Create and manage custom PDF templates in Document360. Maintain brand consistency with various design options, headers, footers, and more.
- [Compiling content for PDF](https://docs.document360.com/docs/compliling-content-for-pdf.md): Compiling the content for the PDF
- [Designing a PDF template](https://docs.document360.com/docs/designing-a-pdf-template.md): design
- [Troubleshooting drive issues](https://docs.document360.com/docs/troubleshooting-drive-issues.md)
- [Adding folders and files](https://docs.document360.com/docs/adding-folders-and-files.md): Quickly add and manage folders and files in centralized cloud-based storage, the Drive.
- [Recent, Starred, and Recycle bin files](https://docs.document360.com/docs/recycle-bin-recent-and-starred-files.md): Document360 Drive contains the "Recycle bin" The Recycle bin folder can be accessed at the top-left in the folder navigation bar along with All files, Recent, and Starred folders.
- [File actions in Drive](https://docs.document360.com/docs/file-actions-in-drive.md): Perform most file actions you might be familiar with in your regular file explorers and cloud storages. View details, dependencies, Download, Remove, and Replace are available in Drive.
- [All files overview](https://docs.document360.com/docs/all-content-overview.md): Manage all your Document360 project files in one place. Perform bulk operations like move, copy, download, and delete easily from the All files overview page.
- [Folder actions in Drive](https://docs.document360.com/docs/folder-actions-in-drive.md): You can manage the Folders and Subfolders in your Drive with individual folder actions or use the bulk action on multiple folders.
- [Overview page](https://docs.document360.com/docs/overview-page.md): The My Contribution tab in the Document360 dashboard provides you with an overview of your contributions to the associated Document360 project.
- [Tasks page](https://docs.document360.com/docs/tasks-page.md): Streamline your documentation process with Document360's workflow assignments, enhancing visibility and control for team collaboration.
- [Article feedback](https://docs.document360.com/docs/feedback-manager-overview.md): Track, assign, and address article feedback in Document360. Export data, filter feedback, and localize text easily.
- [Eddy AI feedback](https://docs.document360.com/docs/eddy-ai-feedback.md): Track, manage, and respond to Eddy AI search feedback in Document360. Learn how to handle answered and unanswered queries, assign tasks, and improve search performance.
- [Knowledge base site overview](https://docs.document360.com/docs/knowledge-base-site-20.md): Upgrade to Knowledge Base Site 2.0 for enhanced AI search, real-time updates, and improved navigation. Experience efficient knowledge sharing today!
- [Article redirect rule](https://docs.document360.com/docs/article-redirect-rules.md): Set up article redirect rules to prevent dead links and manage URL changes effectively in your Knowledge base. Learn how to create, edit, and import rules.
- [KB site 2.0 migration](https://docs.document360.com/docs/kb-site-20-migration.md): Upgrade to Knowledge Base Site 2.0 for enhanced customization, improved performance, and seamless migration from Site 1.0. Secure your data today!
- [Web Content Accessibility Guidelines (WCAG)](https://docs.document360.com/docs/web-content-accessibility-guidelines-wcag.md): WCAG 2.1 A and AA standards define minimum requirements for making digital content accessible. One key requirement is full keyboard navigation, which allows all features to be accessed without using a mouse.
- [Liking or disliking an article](https://docs.document360.com/docs/liking-or-disliking-an-article.md): Enhance your Document360 Knowledge base with user feedback by liking or disliking articles, ensuring content quality and clarity for all readers.
- [Configuring primary navigation](https://docs.document360.com/docs/header-primary-navigation.md): Add custom menu-like navigations on your Knowledge base site. Document360's header's primary navigation is the bar next to the logo at the top.
- [Configuring secondary navigation](https://docs.document360.com/docs/header-secondary-navigation.md): Customize the menu bar that appears below the header on your Knowledge base. Document360's Header secondary navigation is the bar below the logo, and the primary navigation is at the top.
- [Setting up the basic footer](https://docs.document360.com/docs/footer-navigation.md): Create a custom footer for your Knowledge base site with links, social media shoutouts, logos, and other webpage elements.
- [Creating a custom footer](https://docs.document360.com/docs/custom-footer.md): To create a custom footer, open Footer Navigation in Site Design and Navigations. Click the custom footer section to open a panel with two sections, one for HTML and one for CSS. You can choose one of two themes, Theme A or Theme B which will render boilerplate template code that you change or edit.
- [Adding RSS feeds](https://docs.document360.com/docs/rss-feeds.md): Add RSS feeds to your Knowledge base, so your readers can be notified every time you publish a new article or update existing ones.
- [Customizing home page themes](https://docs.document360.com/docs/themes.md): Customize your Document360 home page with unique themes for each workspace or language. Learn how to activate and preview themes easily!
- [Customizing hero section](https://docs.document360.com/docs/hero-section.md): Customize the Hero section of your Document360 Knowledge base to enhance user engagement with tailored text, buttons, and a professional first impression.
- [Customizing rich text block](https://docs.document360.com/docs/text-block.md): The rich-text block is as simple as it gets: A title and a text editor that accepts Markdown syntax.
- [Adding multicolumn card section](https://docs.document360.com/docs/text-columns-block.md): Add lists of features, an about section, or a contact section on your home page using the text columns block. Each column includes an icon, a title, and a space for the description text.
- [Adding images with text block](https://docs.document360.com/docs/image-and-text.md): Add text and an image to the home page using the Image and text block. This is similar to the Text block but also includes an image.

For example, you want to showcase a feature and its description
- [Adding custom code section](https://docs.document360.com/docs/html-block.md): Enhance your Knowledge base site with custom HTML and CSS using Document360's Custom code section for dynamic visuals and promotions.
- [Adding widgets block](https://docs.document360.com/docs/widgets.md): The Widgets are the embedded blocks on the platform that serve a specific purpose. Currently, we offer widgets to display five different components.
- [Adding knowledge base categories block](https://docs.document360.com/docs/knowledge-base-categories.md): With the knowledge base categories block, you can add links that are displayed as cards, and/or popular categories from your documentation.

For example, you want to showcase the popular categories in your knowledge base.
- [Customizing 404 page](https://docs.document360.com/docs/404-page.md): 404 page appears when a reader tries to access a nonexistent page on our Knowledge base site. You can customize the 404 page using the basic or custom style.
- [Customizing Access denied page](https://docs.document360.com/docs/access-denied-page.md): Learn to customize the Access Denied page in Document360, enhancing user experience by providing clear reasons and solutions for access issues.
- [Customizing Unauthorized page](https://docs.document360.com/docs/unauthorized-page.md): 'Unauthorized page' appears when a user with no access permission in your Knowledge base tries to access a Knowledge base site URL.
- [Customizing IP restriction page](https://docs.document360.com/docs/ip-restriction-page.md): The IP restriction page appears when a reader tries to access the Knowledge base site URL from any restricted IP address.
- [Using CSS snippets](https://docs.document360.com/docs/css-snippets.md): A CSS Snippet is a set of utilities and interactive examples for CSS3. It helps create the frequently used layout templates.
- [Customizing callouts](https://docs.document360.com/docs/callout-styles.md): Learn how to highlight and style important info in Document360 using custom callouts with our step-by-step guide.
- [Customizing body font style](https://docs.document360.com/docs/body-font-style.md): Customize your Document360 knowledge base's body font style using Custom CSS & JavaScript for a crisp, professional look. Follow our easy setup guide!
- [Customizing image alignment](https://docs.document360.com/docs/image-alignment.md): Image alignment helps you keep your image in the intended area, either left, right or centre and modifying it helps optimize the site experience for the user.
- [Customizing header font](https://docs.document360.com/docs/header-font-style.md): Header fonts are the captain of the main content as it leads the reader with the introduction for the main content. They are usually larger, and so generally considered  the higher impact text in the content.
- [Customizing table styles](https://docs.document360.com/docs/table-style.md): Style the tables using CSS Snippets in Document360.  In addition to the default snippet provided, you can add custom CSS styling to your table.
- [Configuring article header](https://docs.document360.com/docs/article-header.md): Control the different options like share, print, reader mode, contributor, and other aspects to display on your Knowledge base
- [Site header-What's new](https://docs.document360.com/docs/document-header.md): Enable or Disable the What's new button on  your Knowledge base. The What's new section as the name implied displays all the latest updates to articles in Knowledge base
- [Following articles and categories](https://docs.document360.com/docs/follow-articles-and-categories.md): Stay updated with Document360's Follow articles and categories feature, receiving notifications for new content and changes in your Knowledge base.
- [Search in Knowledge base site](https://docs.document360.com/docs/search-in-knowledge-base-site.md): Learn how to effectively use Document360's knowledge base search features including advanced filters, PDF attachment indexing, and Eddy AI integration.
- [Configuring smart bars](https://docs.document360.com/docs/smart-bar.md): Now display a banner/bar of info messages overlaying the Document360 knowledge base at the site level or article level based on certain conditions.
- [Configuring cookie consent](https://docs.document360.com/docs/cookie-consent.md): In the Document360 knowledge base, you can add a cookie consent bar/pop-up for your readers. A cookie is a small block of data from a website that is stored in a web browser.
- [Accessing the ticket deflectors in portal](https://docs.document360.com/docs/accessing-the-ticket-deflectors.md): Document360 ticket deflectors help reduce the volume of support tickets by resolving customer queries with self-service support.
- [Adding a new ticket deflector](https://docs.document360.com/docs/adding-a-new-ticket-deflector.md): Design an interactive and problem-solving ticket deflector form to cater to your reader query resolution.
- [Troubleshooting ticket deflector issues](https://docs.document360.com/docs/troubleshooting-ticket-deflector-issues.md)
- [How to center align the text in Markdown](https://docs.document360.com/docs/how-to-center-align-the-text-in-markdown.md): Using the simple HTML code snippet, you can now center- align or right-align any text in paragraphs or heading in the Markdown editor.
- [How to change the color of the text in Markdown](https://docs.document360.com/docs/how-to-change-the-color-of-the-text-in-markdown.md): To change the color text in Markdown editor, paste the provided code and update the desired text and color.
- [How to align the image in Markdown](https://docs.document360.com/docs/how-to-align-the-image-in-markdown.md): Images are aligned to the left by default. Change the alignment of the desired images in your articles with the provided workaround.
- [How to add shadows to an image in Markdown](https://docs.document360.com/docs/how-to-add-shadows-to-an-image-in-markdown.md): Markdown doesn't have a built-in way to add shadows to images, but you can use HTML tags within Markdown to achieve this effect.
- [How to add borders to an image in Markdown](https://docs.document360.com/docs/how-to-add-borders-to-an-image-in-markdown.md): Format you images by adding borders to them in the Markdown editor using this simple Hack.
- [How to add accordion in Markdown](https://docs.document360.com/docs/how-to-add-accordion-in-markdown.md): Use the simple workaround to add accordion in your Markdown editor. This workaround is brought to you by the Document360 Knowledge base platform for your documentation.
- [How to add extra space in Markdown](https://docs.document360.com/docs/how-to-add-extra-space-in-markdown.md): In Markdown, you can add space between two lines by pressing Enter/Return key. However, this action would add only one empty line. If you want to add extra space between two lines, you can follow the this workaround steps.
- [How to create tables in Markdown](https://docs.document360.com/docs/how-to-create-tables-in-markdown.md): Learn how to create tables in Markdown for better data organization and readability, enhancing your content with structured layouts.
- [How to customize links and tooltips in Markdown](https://docs.document360.com/docs/using-links-and-tooltips-in-markdown.md): Learn how to use internal anchor links, cross-article links, and tooltips in Markdown to enhance navigation and user experience in Document360.
- [How to make the table border bold in knowledge base](https://docs.document360.com/docs/how-to-make-the-table-border-bold-in-knowledge-base.md): You wish to make the border of the tables in your knowledge base thicker. Paste the provided snippet in the Custom CSS.
- [How to vertically align table contents at the top in the Knowledge base](https://docs.document360.com/docs/how-to-vertically-align-table-contents-at-the-top-in-the-knowledge-base.md): How to vertically align table contents at the top in the Knowledge base?
- [How to sort the contents of a table](https://docs.document360.com/docs/how-to-sort-the-contents-of-a-table.md): Sorting is a great option to have when you provide data artifacts in the table.
- [How to change the color of the table header](https://docs.document360.com/docs/how-to-change-the-color-of-the-table-header.md): In Document360, You can change the table header color to increase the visibility of the header row.
- [How to change the color of the table of contents](https://docs.document360.com/docs/how-to-change-the-color-of-the-table-of-contents.md): You would want to change the color of the table of contents to showcase it better.
- [How to freeze table headers](https://docs.document360.com/docs/how-to-freeze-table-headers.md)
- [How to change the color of the hyperlinks in Dark mode](https://docs.document360.com/docs/how-to-change-the-color-of-the-hyperlinks-in-dark-mode.md): You can change the color of hyperlinks in the Dark mode.
- [How to customize the hyperlink size](https://docs.document360.com/docs/how-to-customize-the-hyperlink.md): In Document360, you can customize the appearance of some hyperlinks to make them stand out.
- [How to make all links open in new tab](https://docs.document360.com/docs/how-to-make-all-links-open-in-new-tab.md): When you insert a hyperlink in the article, an option is available to make the hyperlink open in a new tab. There is no option in the Knowledge base portal to open all hyperlinks in knowledge base articles in a new tab.
- [How to enlarge the pdf preview in the article](https://docs.document360.com/docs/how-to-enlarge-the-pdf-preview-in-the-article.md): With Custom CSS, you can change the PDF preview size
- [How to set the default height and width of the embedded PDF](https://docs.document360.com/docs/how-to-set-the-default-height-and-width-of-the-embedded-pdf.md): Preview size of the PDF files in the article would vary for browsers. However, you can configure the desired height and width of the PDF file.
- [How to embed YouTube Shorts](https://docs.document360.com/docs/embed-youtube-shorts.md): Using the quick workaround using the iframe (Inline frame) HTML tag, you can embed any YouTube Shorts in your page or article.
- [How to embed a Loom video](https://docs.document360.com/docs/how-to-embed-loom-video.md): Enhance your documentation site with engaging video content! Our step-by-step guide lets you easily embed Loom videos into your page. Start today!
- [How to embed an Excel file](https://docs.document360.com/docs/how-to-embed-an-excel-file.md): Enhance your documentation with Document360 by embedding Excel files for interactive data, making your articles more engaging and informative.
- [How to add a vertical scrollbar to the code blocks](https://docs.document360.com/docs/how-to-add-a-vertical-scrollbar-to-the-code-blocks.md): When you have long codes inside the code blocks, the code block will consume more space and increases the article length. It is good to have a vertical scrollbar to the code blocks when its size increases more than a specific pixel.
- [How to change the language name text in code blocks](https://docs.document360.com/docs/how-to-change-the-language-name-text-in-code-blocks.md): You would want to keep a constant name, like Example, Sample code, etc., as language name text for code blocks. By default, the respective language name appears in the code blocks.
- [How to add a background image for a text content](https://docs.document360.com/docs/how-to-add-a-background-image-for-a-text-content.md): To add more essence to your text content, you can add a background image. The background image you want to add must be available on the web. If the background image is on your local device, you can upload it to the Drive and utilize the image URL.
- [How to keep dark mode for the Knowledge base site by default](https://docs.document360.com/docs/how-to-keep-dark-mode-for-the-knowledge-base-site-by-default.md): You can use the Light or Dark option at the top of the article to change the theme.
- [How to change the callouts color in dark mode](https://docs.document360.com/docs/how-to-change-the-callouts-color-in-dark-mode.md): In Document360, You can change the callouts color in dark mode.
- [How to change the color of Feedback buttons](https://docs.document360.com/docs/how-to-change-the-color-of-feedback-buttons.md): How to change the color of Feedback buttons?
- [How to change the hover color of the header options](https://docs.document360.com/docs/how-to-change-the-hover-color-of-the-header-options.md): You would want to change the hover color of the header options at the article top. You can customize the hover color as per your requirement.
- [How to configure a custom header font in the knowledge base](https://docs.document360.com/docs/how-to-configure-a-custom-header-font-in-the-knowledge-base.md): Get the header font details and add the font link to the header section in Custom HTML. Then, add the font family details in the Custom CSS. Get the Google font code details → Append the code in custom HTML → Append the code in custom CSS
- [How to configure a custom font in the knowledge base](https://docs.document360.com/docs/how-to-configure-a-custom-font-in-the-knowledge-base.md): Get the font details and add the font link to the header section in Custom HTML. Then, add the font family details in the Custom CSS. Get the Google font code details → Append the code in custom HTML → Append the code in custom CSS
- [How to change the highlighted search result color in articles](https://docs.document360.com/docs/how-to-change-the-highlighted-search-result-color-in-articles.md): When you have enabled the highlight matching search keyword in the articles option, the search keywords present in the article will be highlighted.
- [How to center align the heading in the articles](https://docs.document360.com/docs/how-to-center-align-the-heading-in-the-articles.md): In Document360, with the help of Custom CSS, you can center-align the headings in the articles.
- [How to move the related articles above the feedback section](https://docs.document360.com/docs/how-to-move-the-related-articles-above-the-feedback-section.md): When you configured the related articles section to appear at the article bottom, it appears below the feedback section by default. You would want to move the related articles above the feedback section to enhance the user experience. Follow the below steps to move the related articles above the feedback section.
- [How to hide the project's workspace dropdown in the Knowledge base site](https://docs.document360.com/docs/how-to-hide-the-project-versions-dropdown-in-the-knowledge-base-site.md): Customize your site to disable the workspace (previously 'Versions') dropdown selection.
- [How to hide the left navigation bar in the knowledge base site](https://docs.document360.com/docs/how-to-hide-the-left-navigation-bar-in-knowledge-base-site.md): You wish to hide the left navigation bar or category manager by default in the Knowledge base site. You can hide this to enhance the readers' experience. However, readers can enable it by clicking the Show category icon adjacent to the article title.
- [How to hide footer in mobile view](https://docs.document360.com/docs/how-to-hide-footer-in-mobile-view.md): When you have a detailed footer, it appears better only on large screens. In this case, the footer would not feel appealing on smaller screens. So you would want to remove the knowledge base footer in the mobile view for a better reader experience.
- [How to hide the category manager](https://docs.document360.com/docs/how-to-hide-the-category-manager.md): You would want your readers to access only specific articles in some projects. By implementing the below solution, the readers can access the article only when they have the exact URL. The category manager will be hidden.
- [How to set a default featured image in knowledge base](https://docs.document360.com/docs/how-to-set-a-default-featured-image-in-knowledge-base.md): Set a default featured image for the articles in your knowledge base project. Add a custom HTML integration and set up this in minutes.
- [How to restrict the readers from copying the content](https://docs.document360.com/docs/how-to-restrict-the-readers-from-copying-the-content.md): In general, you can copy the contents of the Knowledge base site easily with the mouse selection and Ctrl+C (or) alternative copy action. In confidential documentation, you would want to restrict the readers from copying the content. You can implement the below solution to restrict readers from copying the content.
- [How to hide the change password option for readers](https://docs.document360.com/docs/how-to-hide-the-change-password-option-for-readers.md): In some cases, you would want to restrict the readers from changing the password. Utilize the below workaround in such scenarios.
- [Custom domain mapping](https://docs.document360.com/docs/custom-domain-mapping.md): Change and manage a custom domain for your documentation site using this menu. Let your docs domain align with a domain of your choice.
- [Hosting Document360 on a subfolder](https://docs.document360.com/docs/document360-on-a-sub-folder.md): Most companies host their documentation under a sub folder/subdirectory on their website domain.This is because hosting a knowledge base on a subdirectory/sub folder of a website example.
- [Nginx server - Subfolder hosting](https://docs.document360.com/docs/nginx-server.md): Nginx is an open-source web server.To know more, visit the To set up a sub folder/subdirectory Add the following location blocks in your Nginx configuration file /etc/nginx/default.
- [ASP.NET Core server](https://docs.document360.com/docs/aspnet-core-server.md): Integrate your knowledge base into your website with a subfolder setup, ensuring seamless access and avoiding duplicate content issues for better SEO.
- [Microsoft - IIS server](https://docs.document360.com/docs/microsoft-iis-server.md): Integrate your knowledge base into your website with a subfolder setup. Learn to configure IIS and prevent duplicate content issues effectively.
- [Apache HTTP server](https://docs.document360.com/docs/apache-http-server.md): Learn to host your Document360 knowledge base in a subfolder with Apache, configure redirects, and prevent duplicate content issues effectively.
- [Troubleshooting domain issues](https://docs.document360.com/docs/troubleshooting-domain-issues.md)
- [Add new user](https://docs.document360.com/docs/add-new-user.md): Add team members to your Document360 project, assign roles, and control their access within the knowledge base portal for effective collaboration.
- [Import users](https://docs.document360.com/docs/import-users.md): Easily import multiple users to your project by uploading a CSV file. Assign roles and access before confirming the import for efficient team management.
- [Edit user](https://docs.document360.com/docs/edit-user.md): Edit user roles and permissions in Document360's Knowledge base portal to control access and contributions effectively. Manage user settings easily!
- [Deactivate or delete user](https://docs.document360.com/docs/managing-team-account.md): Learn how to efficiently manage team accounts in Document360, including creating, editing, deleting, and converting accounts to SSO or reader roles.
- [Convert user to reader](https://docs.document360.com/docs/convert-user-to-reader.md): Convert users to readers in Document360 easily by managing permissions and roles in the Knowledge base portal. Retain contributions during conversion.
- [Convert user to SSO](https://docs.document360.com/docs/convert-user-to-sso.md)
- [Filter & export users](https://docs.document360.com/docs/filter-export-users.md): Filter, export, and create user lists easily. Refine searches by role, status, and account type. Upgrade your plan for more users today!
- [Add new use group](https://docs.document360.com/docs/team-account-groups-overview-page.md): Team account groups in Document360 allows you to efficiently manage your team's roles and access levels within the knowledge base portal.
- [Edit user group](https://docs.document360.com/docs/edit-user-group.md)
- [Delete user group](https://docs.document360.com/docs/delete-user-group.md)
- [Managing readers](https://docs.document360.com/docs/reader-accounts.md): Manage reader accounts effortlessly with flexible roles, access control, and seamless transitions in your Knowledge base. Optimize permissions and enhance security.
- [Managing reader groups](https://docs.document360.com/docs/managing-reader-groups.md): Organize your readers into groups in Document360 for streamlined content access management and tailored permissions for specific articles.
- [Readers self registration](https://docs.document360.com/docs/reader-self-registration.md): The Self registration feature on Document360 would be applicable only when the knowledge base site access is set to Private or Mixed.
- [Managing reviewer accounts](https://docs.document360.com/docs/managing-reviewer-accounts.md): Streamline content review with the Reviewer role in Document360, allowing users to comment and manage workflow without editing articles.
- [Account locked](https://docs.document360.com/docs/account-locked.md): Account locked due to multiple failed attempts. How to reset my password?
- [Adding a new user](https://docs.document360.com/docs/adding-a-new-user.md): Adding a new user
- [Adding a new reader](https://docs.document360.com/docs/adding-a-new-reader.md): Adding a new reader
- [Roles and permissions](https://docs.document360.com/docs/roles.md): Document360 has split the roles into Portal and Content roles to simplify this process.
- [Content access](https://docs.document360.com/docs/content-role-and-access.md): Manage content access in your knowledge base with project-level controls, ensuring the right team accounts have appropriate permissions.
- [Block inheritance](https://docs.document360.com/docs/block-inheritance.md): Restrict the team accounts irrespective of the content level inheritance. When inheritance is removed for a version/language, the Inheritance disabled tag appears next to the respective version/language on the content access page.
- [Site access](https://docs.document360.com/docs/site-access.md): Site access refers to the access setting in your Document360 project that controls the visibility of your article based on three modes - Public, Private, and Mixed.
- [IP restriction](https://docs.document360.com/docs/ip-restriction.md): Enhance your knowledge base security with Enterprise IP restriction, allowing or blocking access based on user-defined IP addresses for added protection.
- [Log in using SSO - Knowledge base portal](https://docs.document360.com/docs/login-using-sso-knowledge-base-portal.md): Access Document360's Knowledge base portal securely with Single Sign-On (SSO) using your existing credentials. Troubleshoot common login issues easily.
- [Log in using SSO - Knowledge base site](https://docs.document360.com/docs/login-using-sso-knowledge-base-site.md): Learn how to login to your Document360 KB site using SSO.
- [Inviting or Adding SSO users](https://docs.document360.com/docs/inviting-or-adding-sso-users.md): After successfully configuring the Enterprise SSO with your project, you can start inviting previously added users or adding new users as SSO users.It is almost similar to, with just one variation.
- [Mapping an existing SSO configuration to other projects](https://docs.document360.com/docs/mapping-an-existing-sso-configuration-to-other-projects.md): Map an existing Enterprise SSO connection from one Document360 project to another within seconds.
- [Deactivating Document360 login page](https://docs.document360.com/docs/disable-document360-login-page.md): Make use of this bypass option to skip the Document360 common login page and directly access the SSO login page.
- [Managing SSO readers and reader groups](https://docs.document360.com/docs/auto-assign-reader-group.md): Make use of the auto register option to skip the SSO readers addition step in Document360. This is applicable for SAML and OpenID.
- [Convert to SSO account](https://docs.document360.com/docs/convert-to-sso-account.md): Perform conversion of Document360  team account(s) and reader(s) to SSO accounts
- [Sign out idle SSO team account](https://docs.document360.com/docs/team-account-idle-timeout.md): Enhance security with Document360's idle SSO team account logout feature, preventing unauthorized access and ensuring confidentiality in your projects.
- [SCIM provisioning](https://docs.document360.com/docs/scim.md): Stop managing users manually. SCIM provisioning in Document360 syncs users, readers, and groups automatically from your IdP. Setup guide inside.
- [SAML SSO with Okta](https://docs.document360.com/docs/saml-sso-with-okta.md): Configure SSO between Okta and Document360 for seamless user access management with a single set of credentials. Ideal for Admins and Owners.
- [Managing Users and Readers with SCIM in Okta](https://docs.document360.com/docs/scim-with-okta.md)
- [SAML SSO with Entra](https://docs.document360.com/docs/saml-sso-with-entra.md): You can configure Document360's SAML Single Sign-On (SSO) with the Azure Active directory (Azure AD) as the Identity provider.
- [Managing Users and Readers with SCIM in Entra](https://docs.document360.com/docs/scim-with-entra.md)
- [SAML SSO with OneLogin](https://docs.document360.com/docs/saml-sso-with-onelogin.md): Configure Single Sign-On in Document360 with OneLogin using SAML. Follow our step-by-step guide for seamless integration and enhanced security.
- [SAML SSO with ADFS](https://docs.document360.com/docs/saml-sso-with-adfs.md): Set up SSO between Document360 and ADFS using SAML with our step-by-step guide. Ensure admin access and configure settings for seamless integration.
- [SAML SSO with Google](https://docs.document360.com/docs/google-sso-saml-configuration.md): Configure Google as an IdP for your Single sign on SAML standard in your documentation site. When your reader log into google, they don't need to login again to Document360
- [SAML SSO with other configurations](https://docs.document360.com/docs/saml-sso-with-other-configurations.md): Configure Single Sign-On (SSO) in Document360 with your Identity Provider using SAML. Follow our guide for seamless integration and setup.
- [Identity Provider (IdP) initiated sign in](https://docs.document360.com/docs/idp-initiated-login.md): Once the "Allow IdP initiated sign in" is switched on, you can set up the SAML configuration with either of the supported IdP. An exclusive IdP-initiated sign-on URL is obtained from the IdP and shared with the SSO users
- [Removing a configured SAML SSO](https://docs.document360.com/docs/removing-a-configured-saml-sso.md): A configured SAML Single Sign-On (SSO) can be updated at any time or easily removed with just a click of a button. You can then easily configure another standard of SSO available.
- [Okta with OpenID SSO](https://docs.document360.com/docs/okta-with-openid-sso.md): Set up Single Sign-On (SSO) between Document360 and Okta using OpenID. Follow our guide for seamless integration and enhanced security.
- [Auth0 with OpenID SSO](https://docs.document360.com/docs/auth0-with-openid-sso.md): Configuring Auth0 as an IdP for the OpenID SSO standard for your Doument360 knowledge base.
- [ADFS with OpenID SSO](https://docs.document360.com/docs/adfs-with-openid-sso.md): Set up Single Sign-On between Document360 and ADFS using OpenID with our step-by-step guide for seamless user access and security.
- [Other configurations with OpenID SSO](https://docs.document360.com/docs/other-configurations-with-openid-sso.md): Set up Single Sign-On (SSO) for Document360 with your OpenID Identity Provider. Follow our guide for seamless integration and configuration tips.
- [Removing a configured OpenID SSO](https://docs.document360.com/docs/removing-a-configured-openid-sso.md): Quickly remove a configured OpenID SSO connection on your Document360 so you can reconfigure a new connection is the same or another standard.
- [Setting up JWT SSO](https://docs.document360.com/docs/configuring-the-jwt-sso.md): Document360 uses an approach similar to PKCE in OAuth to generate the JWT Token.Unlike the other IdP options available, the user is not required to have a separate reader account on Document360.
- [JWT reader groups](https://docs.document360.com/docs/jwt-reader-groups.md): The JWT reader accounts can be associated with any existing reader groups on the Document360 project.The group restrictions can be applied to access specific content in the knowledge base.
- [General project settings](https://docs.document360.com/docs/general-project-settings.md): Configure your Document360 knowledge base with project settings, editor preferences, and analytics rules for optimal team collaboration and efficiency.
- [Custom fields](https://docs.document360.com/docs/custom-fields.md)
- [Localization - Getting started](https://docs.document360.com/docs/localization-getting-started.md): Localize your website and add multiple language versions of your knowledge base using machine translation and multi-lingual extension
- [Setting up a Multi-lingual knowledge base](https://docs.document360.com/docs/setting-up-a-multi-lingual-knowledge-base.md): Easily set up knowledge bases in different languages to match your global customer preference. Not just Translate, but complete localization.
- [Localization variables](https://docs.document360.com/docs/localization-variables.md): Add, edit, or remove Localization variables for each language in your Document360 project settings. Make the change in one place and it reflects throughout the versions
How to achieve Multi-language in Document360?
- [Translate with Eddy AI](https://docs.document360.com/docs/ai-machine-translation-1.md): Enhance your multilingual knowledge base with Document360's AI machine translation, ensuring consistency and efficiency across articles in multiple languages.
- [Workspaces](https://docs.document360.com/docs/workspaces.md): Workspaces allow you to create separate documentation for specific product versions. This segregation helps to ensure that readers have access to the most relevant and up-to-date information.
- [Backup and restore](https://docs.document360.com/docs/backup-restore.md): Learn how to manually and automatically backup and restore your Document360 project. Explore subscription plans, backup options, and step-by-step instructions for creating backups and performing restores.
- [API tokens](https://docs.document360.com/docs/api-tokens.md): Generate API tokens in Document360 to securely integrate with applications, manage access, and enhance your knowledge base interactions.
- [Webhook notification channel](https://docs.document360.com/docs/webhook-notification-channel.md): A webhook is a way of sending real-time information from one application to another application.In Document360, you can share the notifications via the webhook application and configure them.
- [Slack notification channel](https://docs.document360.com/docs/slack-notification-channel.md): Slack is a collaboration platform that offers a centralized space for team members to send messages, share files, and collaborate on projects. Slack integrates with various third-party applications.
- [Microsoft Teams notification channel](https://docs.document360.com/docs/microsoft-teams-notification-channel.md): Microsoft Teams is a collaborative platform and messaging app. In Document360, you can share the notifications via the Microsoft Teams application and configure them.
- [SMTP notification channel](https://docs.document360.com/docs/smtp-email-notification-channel.md): Using the SMTP channel, you can send information or notifications about any events occurring in your projects to their designated email addresses.
- [Notification mapping](https://docs.document360.com/docs/notification-mapping.md): Configure which Document360 events trigger notifications, and, once triggered, which channels receive that notification.
- [Notification history](https://docs.document360.com/docs/notification-history.md): Document360 keeps a history of all notifications pushed to any configured channels so members can better track what notifications have been sent or failed. You can view notification history in the Notifications History tab in the Notifications section in Settings.
- [Email domain](https://docs.document360.com/docs/send-notifications-from-custom-email-domain.md): By default, notification emails sent to the Document360 team members and readers are sent from support@document360.com.

Now users can configure their custom email domain on Document360, so the notification emails are sent from the configured custom email domain.
- [Troubleshooting notification issues](https://docs.document360.com/docs/troubleshooting-notification-issues.md)
- [Team auditing](https://docs.document360.com/docs/team-auditing.md): Track team actions in Document360 with the auditing feature, ensuring accountability and compliance while monitoring key project events efficiently.
- [How to use Postman](https://docs.document360.com/docs/how-to-use-postman.md): Postman is an API platform for building and using APIs.Linking your Document360 project with Postman is easy and can be completed in a few minutes. You can use the on-premises or web-based Postman.
- [How to use Swagger](https://docs.document360.com/docs/how-to-use-swagger.md): Swagger is an interface description language that describes RESTful APIs expressed using JSON. It allows you to create interactive, machine and human-readable.
- [Article-portal search](https://docs.document360.com/docs/article-full-portal-search.md): The Articles - Full portal search acts as a dedicated space to search the entire project's articles and category pages.
- [Drive-portal search](https://docs.document360.com/docs/drive-full-portal-search.md): The Drive - Full portal search acts as a dedicated space to search through the files from the entire Drive on the project.
- [Users & groups-portal search](https://docs.document360.com/docs/users-groups-full-portal-search.md): The Users & Groups - Full portal search page serves as a dedicated space to search team accounts, team account groups, readers, and reader groups in the knowledge base project.
- [Tags-portal search](https://docs.document360.com/docs/tags-full-portal-search.md): The Tags - Full portal search page serves as a dedicated space to search through and view the tag library in the knowledge base project.
- [Settings-portal search](https://docs.document360.com/docs/settings-full-portal-search.md): The Settings - Full portal search page serves as a dedicated space to search through various features and settings available on the knowledge base portal.
- [Document360 security and infrastructure](https://docs.document360.com/docs/quick-summary-of-the-security-and-infrastructure-aspects.md): Document360 uses secure partner products such as Algolia and MongoDB Atlas.The database is backed up daily, weekly, and monthly, and the backups are available for 1 month for restoration.
- [Understanding cookie usage in Document360](https://docs.document360.com/docs/understanding-cookie-usage-in-document360.md): Learn how Document360 manages cookies, customization options, and user control for a seamless platform experience.
- [X-Frame options](https://docs.document360.com/docs/x-frame-options.md): By enabling the X-Frame options in Document360, your knowledge base can prevent itself from embedding in an iframe on an external domain.
- [Content security policy](https://docs.document360.com/docs/content-security-policy.md): Content Security Policy (CSP) is a security-related feature that helps to manage and prevent the external CSS, scripts, and frames embedded in your Knowledge base.
- [CSP and Whitelisting guidelines for Document360 widget](https://docs.document360.com/docs/csp-guidelines-for-document360-widget.md): Whitelisting in software products involves specifying a list of approved entities that are allowed to access certain resources or perform specific actions.
- [Bot management](https://docs.document360.com/docs/bot-management.md): Document360 enhances security with bot detection and blocking, safeguarding your knowledge base from unwanted traffic and ensuring data integrity.
- [Fair usage policy for bot management](https://docs.document360.com/docs/fair-usage-policy-for-bot-management.md): Document360's Fair Usage Policy for bot management ensures equitable access and optimal performance with rate limiting to prevent abuse and maintain service quality.
- [Private hosting](https://docs.document360.com/docs/private-hosting.md): Optimize your enterprise's knowledge base with Document360's private hosting, offering control, security, and scalability without the overhead of on-premise systems.
- [Verified Document360 email sources](https://docs.document360.com/docs/verified-document360-email-sources.md)
- [Articles analytics](https://docs.document360.com/docs/articles-analytics.md): The "Articles" analytics page provides data on overall article performance, geography data, and top categories and articles.
- [Eddy AI search analytics](https://docs.document360.com/docs/eddy-ai-search-analytics.md): The Eddy analytics overview page provides data on overall Eddy performance and the metrics of searches, no result searches of your knowledge base site.
- [Search analytics](https://docs.document360.com/docs/analytics-search.md): Search Analytics is a feature that provides insights into the effectiveness of reader searches.
- [Reader analytics](https://docs.document360.com/docs/reader-analytics.md): The reader analytics page provides an overview of the reader's information in your Private access or Mixed access project.
- [User analytics](https://docs.document360.com/docs/analytics-team-accounts.md): The Team accounts overview page lets you view the type of account assigned to each team member.
- [Feedback analytics](https://docs.document360.com/docs/feedback.md): Feedback analytics track total comments, likes, and dislikes for each article/page category.You can find the analytical representation of the feedback data in the form of charts and graphs.
- [Links status analytics](https://docs.document360.com/docs/links-status.md): Optimize your knowledge base with Document360's broken link checker, enhancing SEO and user experience through efficient link validation and management.
- [Page not found analytics](https://docs.document360.com/docs/page-not-found-analytics.md): The Page not found analytics page shows the list of URLs for which 404-page error is displayed after the Uniform Resource Locator is accessed.
- [Ticket deflector analytics](https://docs.document360.com/docs/ticket-deflector-overview.md): The ticket deflector analytics page provides a bird's eye view of all the metrics that go into the ticket deflector form(s) in your knowledge base site or knowledge base assistant.
- [Troubleshooting analytics issues](https://docs.document360.com/docs/troubleshooting-analytics-issues.md)
- [Code inclusion and exclusion conditions](https://docs.document360.com/docs/advanced-insertion-rules-in-integration.md): Learn how to set advanced insertion rules for integrated apps in Document360. Customize data collection by IP address, project, and language.
- [Amplitude](https://docs.document360.com/docs/amplitude.md): Integrate Amplitude to analyze user data, track visitor behavior, and generate analytics reports. Ideal for product and marketing teams to fine-tune your product.
- [FullStory](https://docs.document360.com/docs/fullstory.md): FullStory is a User-experience Intelligence tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behavior. You can integrate FullStory If you want your site Analytics with Segment-based data and online recording sessions.
- [GoSquared](https://docs.document360.com/docs/gosquared.md): GoSquared is a platform that will help you turn your visitors into your loyal customers with a suite of products to connect with your customers.
- [Google Analytics (GA4)](https://docs.document360.com/docs/google-analytics-new.md): GA4 is the 4th iteration of Google Analytics. It provides you with a Measurement ID instead of a Tracking ID.
- [Google Tag Manager](https://docs.document360.com/docs/google-tag-manager.md): The Google Tag Manager is a tag management system. This tool allows the user to easily update measurement codes and related code fragments collectively known as tags in a website or a mobile app.You can integrate Google Tag Manager if you want to update your tags for conversion tracking, site analytics, and more.
- [Heap](https://docs.document360.com/docs/heap.md): Heap is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to extract data on user behaviour. Good businesses use analytics to have a competitive edge.
- [Segment](https://docs.document360.com/docs/segment-integration.md): Segment is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to understand user behaviour. You can integrate Segment to understand your users better with schematized and actionable data to enhance your knowledge base site experience.
- [Hotjar](https://docs.document360.com/docs/hotjar.md): Hotjar is a behaviour analytics tool that helps you get product insights with user-behaviour analytics attributes.You can integrate Hotjar if you want an Analytical tool to give you behaviour analytics and feedback data on your customers through tools like Heatmaps, Session Recordings, Surveys, and an Incoming Feedback widget.
- [Mixpanel](https://docs.document360.com/docs/mixpanel.md): Mixpanel is one of the most powerful analytical tools out in the market now. It is an event-centric platform and uses events for tracking, unlike automatically tracking data.
- [Intercom chat integration](https://docs.document360.com/docs/intercom-chat-integration.md): Integrate Intercom with Document360 to enhance customer support with live chat, bots, and seamless access to knowledge base articles.
- [LiveChat](https://docs.document360.com/docs/livechat.md): LiveChat is an online customer service platform powered by AI. Document360 comes with an integration feature where you can integrate LiveChat with your Document360 knowledge base.
- [Olark](https://docs.document360.com/docs/olark.md): Integrate Olark with Document360 for enhanced live chat, visitor insights, and real-time support to elevate your customer communication experience.
- [Freshchat](https://docs.document360.com/docs/freshchat.md): Connect Freshdesk on your Document360 knowledge base to deploy an AI-powered chatbox with accessible integration features
- [Crisp](https://docs.document360.com/docs/crisp.md): Crisp is a shared inbox that centralizes all your conversations. Crisp provides you and your user with their solution of connecting online instantly.
- [Chatra](https://docs.document360.com/docs/chatra.md): Chatra is a functional and easy-to-use piece of chat software for websites that allows customers to contact website handlers in real-time.
- [Doorbell](https://docs.document360.com/docs/door-bell.md): DoorBell is a functional, easy-to-use piece of chat software that allows you to collect, manage, and analyze your customer feedback.
- [Gorgias](https://docs.document360.com/docs/gorgias.md): Gorgias is a multi-channel helpdesk interface that collects business apps and communication channels to provide support agents with a unified view of their customers.
- [Belco](https://docs.document360.com/docs/belco.md): Belco is a chat software for websites that allows customers to contact website handlers in real-time.
- [Sunshine Conversations](https://docs.document360.com/docs/sunshine.md): Segment is a powerful tool for analyzing user data and will be extremely useful for a product and marketing team to undestand user behaviour.
- [Kommunicate](https://docs.document360.com/docs/kommunicate.md): Kommunicate is a chat software for websites that allows customers to contact website handlers in real-time.
- [Commento](https://docs.document360.com/docs/commento.md): Commento is a modern commenting Interface that is reasonably secure and you can embed commento to your website application.
- [Disqus](https://docs.document360.com/docs/disqus.md): Add Disqus to your Document360 knowledge base and make discussions on your site a lot more easy for readers
- [Freshmarketer](https://docs.document360.com/docs/freshmarketer.md): Freshmarketer Marketing automation solution is a cloud-based conversion optimization solution that offers analytics and testing features.
- [VWO](https://docs.document360.com/docs/vwo.md): VWO Experience Optimization Platform is an all-in-one platform that helps with business metrics. It empowers you to discover insights, test ideas, and improve engagement across the entire customer journey.
- [ZOHO PageSense](https://docs.document360.com/docs/zoho-page-sense.md): ZOHO PageSense is a conversion optimization and personalization platform that helps you optimize your website, personalize pages to suit your target audience and boost the overall conversion rate.
- [Freshdesk](https://docs.document360.com/docs/freshdesk.md): Learn how to seamlessly integrate Document360, the #1 rated Knowledge Base Software, with Freshdesk. This guide covers basic setup, Eddy AI integration, multi-product support, and key features like searching and sharing articles, using AI to resolve queries, and creating knowledge base articles directly from Freshdesk. Enhance your customer support workflow with this powerful integration.
- [Freshservice](https://docs.document360.com/docs/freshservice.md): Discover how to integrate Document360, the #1 rated Knowledge Base Software, with Freshservice for enhanced IT service management. This guide covers basic configuration steps, Eddy AI integration, and key features including searching and sharing articles, using AI to resolve queries, and creating knowledge base content directly from Freshservice. Learn how to streamline your IT support workflow with this powerful integration, available for Business and Enterprise Freshservice plans.
- [Zendesk](https://docs.document360.com/docs/zendesk.md): Learn how to install and configure Document360 in Zendesk, enable AI-powered responses, and streamline ticket resolution without switching tabs.
- [Intercom helpdesk extension](https://docs.document360.com/docs/intercom-integration.md): Intercom is a conversational and messenger-based business solution provider.It is a SaaS product that enables effective customer communication using chatbots, live messaging, etc.
- [Troubleshooting helpdesk issues](https://docs.document360.com/docs/troubleshooting-helpdesk-issues.md)
- [Salesforce](https://docs.document360.com/docs/salesforce.md): Document360 integration within the Salesforce console enhances and equips your support agents with a robust knowledge base while serving customers.
- [Cases page](https://docs.document360.com/docs/cases-page.md): Document360 app is available on the Cases home page on Salesforce. Support agents can review cases to see how they can deliver better service.
- [Slack](https://docs.document360.com/docs/slack.md): Integrate your Document360 knowledge base with your Slack workspace to search, share, and create articles without leaving the Slack environment.

Document360 is a cloud-based team communication platform that helps different teams in an organization work together seamlessly.
- [Microsoft Teams](https://docs.document360.com/docs/microsoft-teams.md): Customers using both Teams and Document360 could experience the amazing cross-platform functionality on their Teams application after configuring the integration.
- [Drift](https://docs.document360.com/docs/drift.md): Integrating Document360 knowledge base with your Drift chat application. Search for and share help articles without leaving your chat response window
- [Zapier - Setup guide](https://docs.document360.com/docs/zapier-setup-guide.md): An online tool for automation that helps connect Document360 with other 3rd party tools and applications.
- [Integrating Google Docs with Document360 using Zapier](https://docs.document360.com/docs/google-docs-document360-integration.md): Many organizations around the world use Google Docs as a document management tool. Google as a platform offers a more integrated environment, where managing multiple forms of documents and files is rather easy.
- [Integrating Google Sheets with Document360 using Zapier](https://docs.document360.com/docs/document360-with-google-sheets-integration.md): Use Zapier integration to bridge this gap. By connecting Document360 and Google sheets on Zapier, you can easily facilitate the content flow between these platforms.
- [Integrating Document360 with Google Drive using Zapier](https://docs.document360.com/docs/google-drive-document360.md): Many organisation's files are either stored on a centralized or decentralized file management system. Most of the time it is either one of the big players like Google, Microsoft, or an in-house fIle management system.
- [Integrating Trello with Document360 using Zapier](https://docs.document360.com/docs/document360-with-trello-integration.md): Add a Trello card each time a new article is published on the Document360 project. Achieve this awesome integration on Zapier.
- [Integrating GitHub with Document360 using Zapier](https://docs.document360.com/docs/github-document360.md): Create articles in your Document360 projects from new GitHub commits automatically.
- [Integrating Confluence Server with Document360 using Zapier](https://docs.document360.com/docs/confluence-document360.md): Many organizations around the world use wiki for storing project-related artifacts. One of those popular wiki platforms is Confluence, which makes it easy for teams to store artifacts securely and collaborate on projects.
- [Integrating Zoho CRM with Document360 using Zapier](https://docs.document360.com/docs/zoho-crm-document360.md): There is no direct integration option available between Zoho CRM and Document360 from either of the platforms. As a workaround, you can use the Zapier integration to bridge this gap.
- [Integrating Pipedrive with Document360 using Zapier](https://docs.document360.com/docs/pipedrive-document360.md): Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal of a CRM is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
- [Integrating Hubspot with Document360 using Zapier](https://docs.document360.com/docs/hubspot-document360.md): Many organizations around the world need a business automation tool that allows business promotions and manages marketing efforts by controlling sales processes. One such platform is Hubspot, leading inbound marketing, sales, CRM, and customer success growth stack.
- [Integrating Asana with Document360 using Zapier](https://docs.document360.com/docs/asana-document360.md): You have chosen Document360 as your Knowledge base platform. Your company works with multiple external vendors for content contribution. Asana makes for a good collaboration platform, but you have the task of adding the articles created on Asana onto the Document360 knowledge base. Yes, it can be done manually, but it takes more effort, is time-consuming, and the probability of the mishap is high.
- [Integrating Monday.com with Document360 using Zapier](https://docs.document360.com/docs/mondaycom-document360.md): You have chosen Document360 as your Knowledge base platform. Your company works with multiple external vendors for content contribution. Monday.com makes for a good collaboration platform, but you have the task of adding the articles created on Monday.com onto the Document360 knowledge base.
- [Integrating Typeform with Document360 using Zapier](https://docs.document360.com/docs/typeform-document360.md): You can have new Typeform entries automatically create new knowledge base articles for sharing information about your prospects. Yes, it can be done manually, but it takes more effort, is time-consuming, and the probability of the mishap is high.
- [Integrating Gmail with Document360 using Zapier](https://docs.document360.com/docs/document360-gmail.md): Integrate Gmail with Document360 to automate email updates for new articles, enhancing communication and collaboration effortlessly.
- [Integrating Mailchimp with Document360 using Zapier](https://docs.document360.com/docs/document360-mailchimp.md): You can use the Zapier integration to bridge this integration. By connecting Document360 and Mailchimp on Zapier, you can easily facilitate the content flow between these platforms.
- [Make - Setup guide](https://docs.document360.com/docs/make-setup-guide.md): Make (Integromat) is an online tool for automation that works codeless and helps connect Document360 with various other 3rd party tools and applications. Integromt acts as a bridge to create automated workflows called Scenarios which work based on actions and triggers.
- [Integrating Asana with Document360 using Make](https://docs.document360.com/docs/asana-and-document360-integration.md): Integrate your knowledge base with Asana to track your tasks. Asana makes for a good collaboration platform, now you can add your tasks to knowledge base.
- [Integrating Monday.com with Document360 using Make](https://docs.document360.com/docs/monday-document360-integration.md): Integrate your knowledge base with monday.com to track your items. Monday makes for a good collaboration platform, now you can track your items in knowledge base.
- [Integrating Typeform with Document360 using Make](https://docs.document360.com/docs/typeform-and-document360-integration.md): Integrate Typeform with your knowledge base to track the responses. With Make, you can facilitate the content flow between these platforms easily.
- [Integrating Google Docs with Document360 using Make](https://docs.document360.com/docs/google-docs-and-document360-integration.md): Integrate your knowledge base with Google Docs to backup for your articles. Google makes for a good collaboration platform and a backup for the Knowledge base articles.
- [Integrating Jira with Document360 using Make](https://docs.document360.com/docs/jira-and-document360-integration.md): Easily facilitate the content flow between these platforms by connecting Jira and Document360 on Make.
- [GitHub](https://docs.document360.com/docs/github-extension.md): Integrate GitHub with Document360 for seamless collaboration, syncing articles with code changes, and enhancing your team's documentation process.
- [Chrome](https://docs.document360.com/docs/chrome-extension.md): Access your knowledge base, anywhere, anytime on your chrome browser. Add the Document360 extension to chrome and connect it with your knowledge base. Read, share, and link articles without leaving your browser tab
- [Crowdin](https://docs.document360.com/docs/crowdin.md): Connect the Crowdin platform with your Document360 knowledge base to serve your global clientele in multiple languages; with a click of a button.
- [Installing the Knowledge base widget](https://docs.document360.com/docs/installing-the-knowledge-base-widget.md): Install the Knowledge Base widget for your Business Enterprise plan to enhance user interaction and optimize performance on your website.
- [Enable Eddy AI Assistant](https://docs.document360.com/docs/knowledge-base-widget-getting-started.md): Enhance user experience with the Knowledge base widget, offering seamless access to articles, support, and multilingual Eddy AI integration.
- [Edit, Clone, and Delete widget](https://docs.document360.com/docs/edit-clone-and-delete.md): easily manage your Knowledge base widget in Document360. All options to edit, clone, or delete are available just a few clicks away.
- [Managing and customizing the Knowledge base widget](https://docs.document360.com/docs/managing-and-customizing-the-knowledge-base-widget.md): Customize the Knowledge base widget to improve the user experience. And learn how to add a ticket deflector in the Knowledge base widget.
- [Configuring JWT for the knowledge base widget](https://docs.document360.com/docs/configuring-jwt-for-the-knowledge-base-widget.md): Securely control access to your Document360 widget with JWT authentication, ensuring users see only authorized articles without extra logins.
- [URL Mapping](https://docs.document360.com/docs/url-mapping.md): With the Knowledge base assistant, you can display specific articles depending on the page the end-user is on with Document360's URL mapping feature.
- [Customizing the Knowledge base widget using Custom CSS/JavaScript](https://docs.document360.com/docs/customizing-the-kb-widget-using-custom-css-javascript.md): You can choose to add a custom icon for the knowledge base assistant. This go well to carry your brand theme.
- [Adding a widget](https://docs.document360.com/docs/adding-a-widget.md): Adding a widget or a chatbot
- [Support ticket](https://docs.document360.com/docs/support-ticket.md): Raising and tracking support tickets is very easy and user-friendly.
- [Generating a HAR file](https://docs.document360.com/docs/document360-support-generating-a-har-file.md): HAR files are used by Document360 team for debugging and analyzing Document360 project's performance issues, as they provide a detailed record of the interactions between the browser and Document360.
- [Manage your plan](https://docs.document360.com/docs/plans-and-feature-comparison.md): Explore the various subscription plans available in Document360 and compare the features to choose what's best for your organization and needs!
- [Upgrading your subscription plan](https://docs.document360.com/docs/upgrading-your-plan.md): Upgrading your Document360 plan can provide you with more tools and capabilities to enhance your knowledge base.
- [Downgrading your subscription plan](https://docs.document360.com/docs/downgrading-your-plan.md): Choosing a lower-tier plan may mean that some key features will no longer be included.This guide will help you understand what happens when you downgrade your Document360 plan.
- [Purchasing add-ons](https://docs.document360.com/docs/add-ons.md): Learn about the available add-ons and how to purchase them in Document360.
- [Upgrading from trial version](https://docs.document360.com/docs/upgrading-from-trial-version.md): You can try all the plans offered by Document360 while on your trial period. You can also upgrade to a subscription plan to utilize the sophisticated product features.
- [Changing payment information](https://docs.document360.com/docs/changing-payment-information.md): How will you change the payment information? How to access the billing section in Document360?
- [Viewing invoice history](https://docs.document360.com/docs/viewing-invoice-history.md)
- [Defining voice & tone](https://docs.document360.com/docs/defining-voice-tone.md): Learn how to define and maintain a consistent voice in your documentation, ensuring clarity and connection with your readers across all articles.
- [Guidelines for tone consistency - formal & conversational](https://docs.document360.com/docs/guidelines-for-consistency-formal-vs-conversational.md): Learn how to adapt your documentation tone—instructional, explanatory, supportive, and referential—to effectively engage your readers in any context.
- [Writing with empathy and inclusivity](https://docs.document360.com/docs/writing-with-empathy-and-inclusivity.md): Enhance your writing with clarity and empathy by using practical techniques that respect your readers' time and acknowledge their challenges.
- [Examples of appropriate tone in common scenarios](https://docs.document360.com/docs/examples-of-appropriate-tone-in-common-scenarios.md)
- [Tips for accessible language](https://docs.document360.com/docs/tips-for-accessible-language.md)
- [Buttons and fields](https://docs.document360.com/docs/buttons-and-fields.md)
- [April 2026 - 12.4.1](https://docs.document360.com/docs/april-2026-12-4-1.md)
- [March 2026 - 12.3.1](https://docs.document360.com/docs/march-2026-1231.md)
- [March 2026 - 12.2.2](https://docs.document360.com/docs/march-2026-1222.md)
- [February 2026 - 12.2.1](https://docs.document360.com/docs/february-2026-1221.md)
- [February 2026 - 12.1.2](https://docs.document360.com/docs/february-2026-1212.md)
- [January 2026 - 12.1.1](https://docs.document360.com/docs/january-2026-1211.md)
- [December 2025 - 11.12.1](https://docs.document360.com/docs/december-2025-11121.md)
- [November 2025 - 11.11.1](https://docs.document360.com/docs/november-2025-11111.md)
- [November 2025 - 11.10.2](https://docs.document360.com/docs/november-2025-11102.md)
- [October 2025 - 11.10.1](https://docs.document360.com/docs/october-2025-11101.md)
- [September 2025 - 11.9.1](https://docs.document360.com/docs/september-2025-1191.md): Document360 v11.9.1 enhances content reuse, Floik AI Capture, and PDF exports, featuring duplicate content detection and AI-powered replies for Freshdesk and Zendesk.
- [September 2025 - 11.8.2](https://docs.document360.com/docs/september-2025-1182.md)