Workspace - Getting started
  • 23 May 2023
  • 2 Minutes to read
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Workspace - Getting started

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Article Summary

Workspace (previously 'version')

Creating different workspaces of documentation enables you to tailor the content on your Knowledge base to specific Readers. Similar to providing documentation in different languages for readers in specific regions, using Workspace allows you to create separate documentation for seperate versions/iterations of your product. This segregation helps to ensure that readers have access to the most relevant and up-to-date information.

Project versions vs. Article versions (Revisions)

The project workspace (previously 'version') should be distinct from the article versions (revisions).
The project workspace (previously 'version') is an entirely separate entity containing categories, articles, languages, access settings, roles, navigations, feedback manager, and more.


If you have a Document360 project to serve self-service documentation for an e-commerce platform, you would need separate documentation for customers, sellers, employees, and admins. Instead of buying separate projects in Document360 for each documentation, you can utilize the project workspaces to accommodate and distinguish your content as versions in a single project.

Buying workspace (previously 'version') addons

You can purchase the workspace (previously 'version') addons in the Billing (Settings → Knowledge base portal → Billing) and Localization & Workspaces (Settings → Knowledge base portal → Localization & Workspaces) modules.

For more information, visit the Adding workspace (previously 'version') addon article.

Why should I use workspaces?

Using different workspaces in your documentation ensures that the readers have access to the most relevant information, improves the reader experience, aids in better organization, makes maintenance straightforward, and allows for better resource management.

  • Relevant information: Separate documentation workspaces for specific readers allow them to access their desired information.
  • Better organization: Team accounts can use workspaces for better content organization and management.
  • Team collaboration: It will be easier for team accounts to work together when you have different workspaces for each reader base. This includes assigning peer reviews, providing feedback, and updating the amendments.

How to update the workspace (previously 'version') slug?


  1. Go to SettingsKnowledge base portalLocalization & VersionsLocalization & Workspaces. You can find the list of versions available in the project
  2. Click the Edit (🖉) icon on the right
  3. Update the Slug URL field
  4. Click Update
  5. A confirmation popup appears
    • If you want to set up a redirection rule for the slug change, select the 'Set redirect rule for the updated slug' checkbox
    • If you do not want to set up a redirection rule for the slug change, uncheck the 'Set redirect rule for the updated slug' checkbox

By default, this checkbox is unchecked.

  1. Click Yes, and the workspace (previously 'version') slug will be updated

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