Error connecting Zendesk with ticket deflector using an API token
Error: Invalid Request
You might encounter this error while connecting Zendesk to the ticket deflector with an API token, when a group email, for example, support@document360.com is entered in the Email field. The system currently supports only agent or admin email addresses.
To resolve this issue, replace the group email with an individual agent or admin email address. This error does not occur when you connect with your Zendesk account, because no email address is required.
