---
title: "Editor"
slug: "editor"
description: "Create knowledge base content effortlessly with Document360's Advanced WYSIWYG editor, featuring AI support, rich content tools, and Markdown compatibility."
updated: 2026-07-10T09:16:54Z
published: 2026-07-10T09:17:19Z
canonical: "docs.document360.com/editor"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.document360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Editor

The Advanced WYSIWYG editor is Document360's most versatile editor for creating knowledge base content. WYSIWYG stands for **What You See Is What You Get**, meaning the content you write in the editor looks exactly the same as what your readers see on the published knowledge base site.

This section covers everything you need to know about the Advanced WYSIWYG editor: its features, when to use it, and how to get the most out of it.

---

## Why use the Advanced WYSIWYG editor?

The Advanced WYSIWYG editor is built for teams that need flexibility without complexity. It is the recommended default for most knowledge base projects.

- **Familiar and visual** — Works like a word processor. No syntax knowledge required to get started.
- **AI-powered** — Eddy AI is built directly into the editor for drafting, outlining, and generating content.
- **Rich content support** — Handles text, code, tables, media, callouts, tabs, accordions, FAQs, and more. All in one place.
- **Markdown-friendly** — Supports inline Markdown shortcuts for users who prefer keyboard-first editing.

---

## Ways to create an article

<div class="doc360-card-row">
  <div class="doc360-card">
    <div class="doc360-card__header">
      <p class="doc360-card__title">Create an article</p>
    </div>
    <p class="doc360-card__desc">Start from blank, use a template, or let Eddy AI write a first draft.</p>
    <a href="https://docs.document360.com/docs/create-article" class="doc360-card__link">Learn more →</a>
  </div>
  <div class="doc360-card">
    <div class="doc360-card__header">
      <p class="doc360-card__title">Write with Eddy AI</p>
    </div>
    <p class="doc360-card__desc">Generate drafts, outlines, FAQs, and content from video or audio.</p>
    <a href="https://docs.document360.com/docs/create-with-eddy-ai" class="doc360-card__link">Learn more →</a>
  </div>
<div class="doc360-card">
    <div class="doc360-card__header">
      <p class="doc360-card__title">Import document</p>
    </div>
    <p class="doc360-card__desc">Convert a .docx or .pdf file into an editable article instantly.</p>
    <a href="https://docs.document360.com/docs/import-from-word" class="doc360-card__link">Learn more →</a>
  </div>
</div>



---

## What can you do with the Advanced WYSIWYG editor?

The Advanced WYSIWYG editor combines the visual formatting experience of a classic WYSIWYG editor with the speed and flexibility of Markdown syntax. You can type `/` to trigger slash commands, use the inbuilt toolbar, use Markdown shortcuts inline, or let Eddy AI help you draft and refine content, all within the same editor.

<img src = "https://cdn.document360.io/860f9f88-412e-4570-8222-d5bf2f4b7dd1/Images/Documentation/overview%201(1).png" class = "article_image" alt="Advanced WYSIWYG editor">

When you open a new article, the editor presents everything you need to start writing right away. Here is an overview of the key elements:

#### Quick insert menu

The **Quick insert menu** is a floating bar in empty blocks that gives you instant access to [**Eddy AI writer**](https://docs.document360.com/docs/create-with-eddy-ai), [**lists**](https://docs.document360.com/docs/lists), [**tables**](https://docs.document360.com/docs/tables), [**images**](https://docs.document360.com/docs/images), [**links**](https://docs.document360.com/docs/links), and [**code blocks**](https://docs.document360.com/docs/inline-code-code-block), with a **More** option to open the full slash command menu.

:::(Info) (<span class="fa-regular fa-circle-exclamation"></span> NOTE)
The Quick insert menu appears only when a block is empty. It disappears automatically once you start typing. If you clear the content in a block, the Quick insert menu reappears.
:::
#### Start writing with Eddy AI

Generate a first draft from a prompt, create an article outline, or convert an audio or video file into a written article. Eddy AI is built directly into the editor, so you can also auto-generate FAQs and get title suggestions, without switching tools. To learn more, read [Create with Eddy AI](https://docs.document360.com/docs/create-with-eddy-ai).

#### Pick a template

Choose from a library of prebuilt article structures suited to common content types, such as how-to guides, release notes, and troubleshooting articles. To learn more, read [Create template](https://docs.document360.com/docs/create-template).

#### Import a document

Upload a `.docx` or `.pdf` file and convert it directly into an editable article in the Advanced WYSIWYG editor. To learn more, read [Import from Word](https://docs.document360.com/docs/article-import-from-word-files) or [Import from PDF](https://docs.document360.com/docs/creating-an-article-by-importing-a-pdf-document).

#### Formatting panel

Keep all your formatting and editor tools in one place for faster, distraction-free editing. The formatting panel lets you view and manage all editor elements while styling, organizing, and structuring your content. Click the **T** icon to open the formatting panel, which includes controls for text styles, headings, typography, colors, lists, spacing, and more. To learn more, read [Editor elements](https://docs.document360.com/docs/editor-elements).

:::(Info) (<span class="fa-regular fa-circle-exclamation"></span> NOTE)
Click the **Pin** icon to anchor the formatting panel to the right side of the editor, keeping it open as you work.
:::

#### Code view toggle

Switch to HTML code view at any time to add custom elements, apply inline styles, or make precise adjustments to your article's markup. To learn more, read [Code view](https://docs.document360.com/docs/code-view).

---

## Best practices

- **Set the Advanced WYSIWYG editor as your project default** before creating articles to ensure consistency across your knowledge base.
- **Use slash commands** for faster content insertion rather than clicking through the toolbar.
- **Use templates** for recurring article types (how-to guides, release notes, troubleshooting articles) to keep structure consistent.
- **Pin the toolbar** for easier access when working on long articles.
- **Paste as plain text** (`Ctrl + Shift + V`) when copying content from external sources to avoid formatting conflicts.