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As your product or service grows, the terms you reference in the documentation will also increase. Thus, you would be adding more glossary terms. In Document360, you can add glossary terms at any time. Adding a glossary term is easy and can be done in a few seconds.


How to add a glossary term?

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  1. Go to Content toolsContent reuseGlossary, and the list of existing glossary terms appear (if added)
  2. Click CreateCreate term, and a popup appears
Two methods to create Glossary terms
  1. Create term
  2. Import terms

Read more on how to import a glossary term in the "Import glossary terms" help article.

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  1. Type in the desired term
  • The character limit for a term is 100 (including spaces)
  • The input field accepts only letters, numbers, spaces between characters, and special characters such as () - _ & : ; ? / . , [ ] @ # ! *
  1. If you want the term to be available in all languages, choose "All" in the language dropdown. If you want the "term" to be available in a particular language, select the desired language from the dropdown
  2. Type in the desired definition. You can find the available formatting options in the below section

The character limit for definition is 500, including spaces. You can use letters, numbers, spaces, images, and all special characters.

  1. Once done, click Create glossary

Formatting options

  • Basic text formatting options such as Bold, Italic, Strikethrough, and Underline are available
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  • You can also use the other formatting options such as Font size, Font Family, Text color, Background color, Subscript, Superscript, and Clear Formatting
    5_Screenshot-Glossary-Content_text_formatting_options_text_advanced

  • Ordered List and Unordered List are available for listing the items

  • You can use Insert Image to insert an image from the URL, local storage, or Drive
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  • You can view the snippet in Code view (HTML). If you want to switch back to editor view, click Code view again
    6_Screenshot-Glossary-Content_text_formatting_options_text_code_view

Same glossary term in multiple languages
  • When a glossary term is added under "All," you cannot add it at the language level

For example, if you wish to add the glossary term "TXT record" in multiple languages, add language-specific glossary terms and definitions in each language. When you add that glossary term under Global, it cannot be added at the language level.

For a better understanding on how a business glossary can help your Knowledge base, read our blog: Importance of business glossary in knowledge management