Plans supporting feedback manager
| Free | Professional | Business | Enterprise |
|---|---|---|---|
The Article feedback in the Feedback manager keeps track of all your feedback on articles and categories in your Knowledge base and Knowledge base widget. It helps you to assign, address, and track them effectively. This makes it easier to manage the entire feedback-addressing process.
All the existing feedback can be viewed in the feedback manager. Earlier, you could only view the feedback received in a specific date range.
Accessing Article feedback
Navigate to Documentation > Content tools > Feedback manager.
Select the Article feedback.
Key | Option | Description |
|---|---|---|
a. | Project workspace and languages | Select the desired workspace and language |
b. | Export to CSV | To export the feedback data (a maximum of 90 days data is available) |
c. | Filter | Narrow down your feedback data with the below filter options |
Application | To filter the feedback data by application | |
Assigned to | To filter the feedback data by the assignee(s) of the feedback | |
Feedback type | To filter the feedback types provided by the reader | |
Status | To filter by feedback status | |
Date range | To filter by feedback received date | |
d. | Feedback list | List of feedback received |
e. | Current feedback | Detailed view of the selected feedback |
Discussions & history | Timeline of the actions performed within the feedback | |
f. | Article/Category details | The following details appear in this section: |
• Article/Category name | ||
• Open in editor option | ||
• Article/Category location breadcrumb | ||
• Profile image of the article/category contributors | ||
g. | Assignee | You can assign the feedback to any team account in your project. Click the dropdown and select the desired term account. You can also search the team accounts by their names |
h. | Status | You can change the feedback manager status: Open: Feedback that hasn’t been addressed yet will remain in the open state until you update its status or close it. Planned: Set the status to "Planned" when you intend to resolve the feedback at a later time. This indicates to your team that the feedback is scheduled for action. In Progress: When you start working on the feedback, change the status to "In Progress" to show that it’s currently being addressed. Complete: Once the feedback has been fully addressed, change the status to "Complete." Closed: After all actions are resolved, change the status to "Closed."
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Export to CSV
You can export the feedback data at any time.
NOTE
Feedback data for 90 days can only be exported.
Go to Documentation > Content tools > Feedback manager > Article feedback.
You can find the list of reader feedback.
Use the available filter options at the top to narrow down the list.
Click Export > Export to CSV.
Wait for a few seconds, and a Download icon appears next to the feedback.
Click the Download icon to download the file to your local device's storage.
Localize the text elements in the feedback section
You can localize the below variables text appears in the feedback section:
Go to Settings > Localization & Workspaces > Localization variables
Select the desired language in the Select Language section.
Expand the Feedback section found at the bottom.
Update the desired text.
NOTE
By default, the variables are localized to the chosen language.
For example, When you switch from English > German, all the variable are translated by default. You can manually edit these options.
Click Save.