Folder file limit reached
Error: This folder has reached its maximum file limit. Please upload your file(s) to another folder.
This error occurs when a folder exceeds the 5,000-file limit in Document360 Drive. This includes:
Files are uploaded directly into a folder.
Images are copied and pasted into the article editor and automatically saved in the default folder by the Set default folder.
Images from imported Docx files are stored in the default folder on the drive.
Steps to resolve:
Upload new files to a different folder or change the default folder on the drive.
Remove unused files from the current folder to free up space.
If the issue persists, clear the browser cache and try again.
Resolving "File type not allowed" or "Invalid file type" errors when uploading files
Error: 'File type not allowed' or 'Invalid file type'
The "File type not allowed" and "Invalid file type" errors occur when uploading a file that is restricted by the system's file type settings. This can happen if specific file formats are blocked or if special characters are present in the file name.
Steps to resolve:
To check and adjust the allowed file formats, follow these steps:
Navigate to () in the left navigation bar in the Knowledge base portal.
In the left navigation pane, navigate to Knowledge base portal > General > Drive settings.
By default, the Allow all media formats is selected.
If this option is enabled, try re-uploading your files or images.
If specific file formats are selected to restrict, you must remove these restrictions to upload your desired files.
Once done, click Save.
NOTE
Ensure that file names in uploaded files do not include the characters +, %, #, or =."
