A snippet is a reusable block of content — text, paragraphs, tables, images, callouts, code blocks, or a combination — that you create once and insert into multiple articles. When you update a snippet, the change is automatically reflected in every article that uses it.
Snippets are stored in a central library within Document360 and are invisible as a separate element to readers. On the knowledge base site, snippet content renders as regular article content — readers cannot tell the difference.
Why use snippets?
Snippets address a common documentation problem: content that appears in multiple articles needs to be maintained in multiple places. Without snippets, updating a product disclaimer, a support contact block, or a shared warning means finding every article that contains it and editing each one individually. A missed instance leads to inconsistent information.
With snippets, that content lives in one place. The benefits are:
Single source of truth — one edit, consistent updates everywhere.
Reduced maintenance overhead — no hunting across articles for repeated content.
Consistency at scale — the same warning, note, or step appears identically across all articles.
Faster authoring — writers insert predefined blocks instead of retyping or copy-pasting.
Snippets vs variables - when to use which
Document360 offers two content reuse tools. Choosing the right one depends on what you are reusing:
Snippets | Variables | |
|---|---|---|
Content type | Formatted blocks — paragraphs, tables, images, callouts, code | Plain text values — names, numbers, URLs, short phrases |
Typical use | Disclaimers, shared steps, contact blocks, repeated warnings | Product names, version numbers, support email addresses |
Can contain formatting? | Yes — full editor formatting | No — text only |
Can nest other snippets? | Yes (Markdown snippets only) | Yes |
Inserted via | Toolbar ({} button) or merge code syntax | Toolbar or merge code syntax |
Accessing the Snippets page
You can view, edit, or delete a snippet from the Snippets page.
Navigate to Content tools (
) in the left navigation bar in the Knowledge base portal.In the left navigation pane, navigate to Content resources > Snippets.
The Snippets page displays a list of all snippets that have been added to your project.
How to: View a tutorial on how to use snippets.
Docs: Open the documentation article about snippets.
Create: Create a new snippet.
Duplicate content detection: Identify and manage duplicate text across your documentation and convert them into snippets.
Languages: Filter the snippet list by Global or a specific language.
Search snippets: Search for snippets by name.
Selection box: Select one or more snippets to perform bulk delete action.
Name: Click the snippet name to preview its content.
Used in: Shows where the snippet is used.
If the snippet is unused, the field shows a dash
-.If the snippet is used, click View to see the articles or category pages where it has been inserted.
Language: Indicates the language of the snippet.
Last modified: Displays the date and time the snippet was last updated.
Translation status: View the translation status of the snippet. Click the globe () icon next to each snippet. A indicates that the snippet has been translated into that language, while the icon indicates it has not yet been translated.
Edit (): Edit the snippet content.
Delete (): Click to delete a snippet. To delete multiple snippets in a single instance, select the desired checkboxes and click Delete at the top.