Editor

The Advanced WYSIWYG editor is Document360's most versatile editor for creating knowledge base content. WYSIWYG stands for What You See Is What You Get, meaning the content you write in the editor looks exactly the same as what your readers see on the published knowledge base site.

This section covers everything you need to know about the Advanced WYSIWYG editor: its features, when to use it, and how to get the most out of it.

Why use the Advanced WYSIWYG editor?

The Advanced WYSIWYG editor is built for teams that need flexibility without complexity. It is the recommended default for most knowledge base projects.

• Familiar and visual — Works like a word processor. No syntax knowledge required to get started.
• AI-powered — Eddy AI is built directly into the editor for drafting, outlining, and generating content.
• Rich content support — Handles text, code, tables, media, callouts, tabs, accordions, FAQs, and more. All in one place.
• Markdown-friendly — Supports inline Markdown shortcuts for users who prefer keyboard-first editing.

Ways to create an article

What can you do with the Advanced WYSIWYG editor?

The Advanced WYSIWYG editor combines the visual formatting experience of a classic WYSIWYG editor with the speed and flexibility of Markdown syntax. You can type / to trigger slash commands, use the inbuilt toolbar, use Markdown shortcuts inline, or let Eddy AI help you draft and refine content — all within the same editor.

When you open a new article, the editor presents everything you need to start writing right away. Here is an overview of the key elements:

Quick insert menu

The Quick insert menu is a floating bar in empty blocks that gives you instant access to Eddy AI writer, lists, tables, images, links, and code blocks, with a More option to open the full slash command menu.

Start writing with Eddy AI

Generate a first draft from a prompt, create an article outline, or convert an audio or video file into a written article. Eddy AI is built directly into the editor, so you can also auto-generate FAQs and get title suggestions — without switching tools. To learn more, read Create with Eddy AI.

Pick a template

Choose from a library of pre-built article structures suited for common content types such as how-to guides, release notes, and troubleshooting articles. To learn more, read Create template.

Import a document

Upload a .docx or .pdf file and convert it directly into an editable article in the Advanced WYSIWYG editor. To learn more, read Import from Word or Import from PDF.

Formatting panel

Keep all your formatting and editor tools in one place for faster, distraction-free editing. The formatting panel lets you view and manage all editor elements while styling, organizing, and structuring your content. Click the T icon to open the formatting panel, which includes controls for text styles, headings, typography, colors, lists, spacing, and more. To learn more, read Editor elements.

Code view toggle

Switch to HTML code view at any time to add custom elements, apply inline styles, or make precise adjustments to your article's markup. To learn more, read Code view.

Best practices

• Set the Advanced WYSIWYG editor as your project default before creating articles to ensure consistency across your knowledge base.
• Use slash commands for faster content insertion rather than clicking through the toolbar.
• Use templates for recurring article types (how-to guides, release notes, troubleshooting articles) to keep structure consistent.
• Pin the toolbar for easier access when working on long articles.
• Paste as plain text (Ctrl + Shift + V) when copying content from external sources to avoid formatting conflicts.