- 13 Jul 2022
- 1 Minute à lire
- Contributeurs
- Impression
- SombreLumière
- PDF
Support ticket
- Mis à jour le 13 Jul 2022
- 1 Minute à lire
- Contributeurs
- Impression
- SombreLumière
- PDF
Need support? or assistance? Feel free to contact our support in the Document360 support page. Raising and tracking support tickets is very easy and user-friendly. Our support expert responds to your query within minutes.
How to raise a support ticket?
- Go to Document360 support page
- For Document360 customers:
- If you have a valid Document360 account, click Login here next to Are you a customer? and the Document360 login page appears
EU / USSelect the desired data center.
- Type in your credentials and click Login
(or)
Click SSO and access with SSO credentials
- If you have a valid Document360 account, click Login here next to Are you a customer? and the Document360 login page appears
(or)
If you have valid credentials for the support page, enter your login credentials and click Login
- Document360 support home page appears
- Click New support ticket
- Type in the fields in the Requester, Subject, and Description of the support ticket. Click +Attach a file to attach any file from your local storage
- Click Submit
How to find the status of my ticket?
You can track the status of your tickets.
- In the Document360 support page, click Tickets on the top bar
- Type in the desired keyword in the 'Search' field and click Search
- Filter your tickets with the dropdown below the Search bar. It has the following options:
- All tickets
- Open or Pending
- Resolved or Closed
- Archive
Sort your tickets with the Sorted by dropdown below the Filter dropdown.
- Click on the desired ticket
- The Status of the ticket appears on the right
- You can also find the ticket history on this page
How to export the tickets?
You can export the tickets as .csv or .xls file.
- In the Document360 support page, click Tickets on the top bar
- Filter your tickets with the dropdown below the Search bar. It has the following options:
- All tickets
- Open or Pending
- Resolved or Closed
- Archive
- Click Export tickets on the top right of this section
- Select the desired file type, date range, and fields
- Click Export, and the exported file is saved in your local storage