Word .docx files

Now you can import article content into your knowledge base directly from word files with the .docx extension.

Ways to access the ‘Import’ option

Go to Content tools → Import & Export → Import from Word. In the import overview page, a Word file (.docx) can be imported from Word, Confluence, Google Docs, or Dropbox paper.

(or)

Click on the ••• More next to a category or subcategory in the Category manager (left navigation pane) and select Import from Word

Import as a single article

1. Click on the Import from Word option and select your .docx source document (MS Word, Google Docs, Confluence, Dropbox Paper)
2. Once you click on it, the file manager of your local storage would open
3. Select the source document you want to import from and click Open in your local file manager window

4. In the Splitting choice by default Single article would be chosen, click on Next

5. Now the article title would be populated based on the chosen document name, however, you can change it

6. Select the category and subcategory you want your article to be imported under and click on Next

7. Choose a folder from the Drive as a default Drive folder for the image assets in the Word document. The images in the Word document would be uploaded as individual files in the selected folder on the Drive.

8. In the Summary part you can take a quick look at all the selections you’ve made in the previous import steps and change if necessary
9. Click on Start import and you can view the progress
10. Once done click on Close and you’d be taken to the recently added article in draft state
11. The external hyperlinks would automatically be converted in the article. The images would be uploaded in the selected Drive folder and inserted in the article

Your knowledge base project team members can review the imported article before publishing it.

Import as multiple articles

1. Click on the Import from Word button and select your .docx source document (MS Word, Google Docs, Confluence, Dropbox Paper)
2. Once you click on it, the file manager of your local storage would open
3. Select the source document you want to import from and click Open

4. In the Splitting choice select Multiple articles

5. You can select the different Heading ‘H’ tags you want to use to split the articles at and click on Next

For example
When only H1 is selected the document split would look something like this

When only H1 and H2 are selected the document split would look something like this

6. Now you can choose the article title and the category you want to add the article in. The article titles are generated based on the H tags from the document.

Preview article

You can preview each document and even change the category from here

Merge to parent

If you want to merge any article with its main article above, hover the mouse pointer over the article and select the Merge to parent icon

Delete section

You can also delete articles before importing by the same mouse pointer hover and click on Delete section

7. Click on the Next button

8. Choose a folder from the Drive as a default Drive folder for the image assets in the Word document. The images in the Word document would be uploaded as individual files in the selected folder on the Drive.

9. In the Summary part you can take a quick look at all the selections you’ve made in the previous import steps and make any changes if necessary

10. Click on Start import and you can view the progress

11. Once done click on Close and you’d be taken to the recently added article or category

12. The external hyperlinks would automatically be converted in the article. The images would be uploaded in the selected Drive folder and inserted in the article

Your knowledge base project team members can review the imported articles before publishing them.