Crisp

Crisp is a shared inbox that centralizes all your conversations. Crisp provides you and your user with their solution of connecting online instantly.

Crisp cuts the cost as a single agent can talk with several customers at one time and still retain the same high customer satisfaction rates. It allows you to set predefined answers to customer queries. Users can also add images, buttons and GIF's to empower their communication.

You can integrate Crisp with Document360 with the built-in integration feature.

Document360+Crisp

You can integrate the Document360 knowledge base with Crisp in simple steps. Follow the below steps to integrate Document360 with Crisp.

1. From the Document360 portal, go to Settings→ Knowledge base site→ Integrations
2. Click the Add new integration button at the top right, and this opens an Integration setup panel
3. Select Crisp from the list of integrations available in the blade window

4. Add a Description and enter the Crisp website ID

5. Enable the Status toggle bar and click Add button at the bottom

How to get the Crisp Website ID?

a. If you are an existing customer in Crisp:

1. Open your Crisp dashboard, click setup menu from the left-side toolbar→Setup Instructions→Website ID

b. If you are a new customer in Crisp:

You will be getting the Crisp Website ID during the Crisp account installation process.

Once you complete the Crisp integration in your Document360 knowledgebase portal →you can open your Crisp account interface to view and reply to the live chats from your users.