Chatbot de IA

Plans supporting AI chatbot

NOTE

If you're on a Plano legado, this feature is available only if you've purchased the AI assistive search add-on for your project.  

In Document360, you can interact with the Eddy AI Chatbot to quickly get answers to your questions without having to search through Knowledge base articles. The Eddy AI Chatbot helps you find relevant information faster and more easily.

NOTE

• The Eddy AI Chatbot will be available exclusively for KB site 2.0 projects.

• The Eddy AI Chatbot will support all the 16 languages supported by Conversational Eddy AI.

Configuring the Eddy AI Chatbot

To enable Eddy AI in the Knowledge base widget:

1. Navigate to Configurações () > Recursos de IA > Eddy AI in the Knowledge base portal.

2. Turn on the Pesquisa assistiva de IA toggle.

3. Select the Widgets e extensões da base de conhecimento checkbox.

To configure the Eddy AI Chatbot in the Knowledge base portal:

1. Navigate to Widget () in the Knowledge base portal.

2. Click Adicionar widget.

3. Enter your desired name for the Eddy AI Chatbot in the Nome do widget field (up to 30 characters).

4. By default, the Configurar e conectar tab will be selected.

Connection

5. In the Widget JavaScript accordion, find the Chave do widget and its JavaScript code.

6. Click the Regenerar () icon to regenerate the Chave do widget.

7. In the Conectar domínios accordion, find the domains where the widget displays.

8. In the JWT accordion, implement an authentication configuration for the Eddy AI Chatbot using JWT, ensuring a secure environment for private and mixed projects.

NOTE

For more information, read the article on Securing Chatbot authentication using JWT.

Customize the experience

9. Select Chatbot as the widget type.

NOTE

Once a widget type is selected and saved, it cannot be changed.

10. In the Widget de estilo accordion, customize Eddy AI chatbot’s styles and themes.

NOTE

For more information, read the article on Styling the Eddy AI Chatbot.

11. In the Acesso ao conteúdo accordion, select the content level access for your readers, such as Projeto, Área de trabalho, or Categoria.

Set controls

12. In the Segurança do widget accordion, enter your desired domain to ensure the widget is displayed exclusively on that specific domain.

NOTE

• Once a domain is added to the Segurança do widget list, any project member who wants to install the Eddy AI Chatbot on a different domain must add that domain in the Widget security section.

• If no domains are added to the list, the Eddy AI Chatbot can be integrated into any SaaS application or public website.

• Please note, the www. is not considered part of your domain. Only add what follows www. in your URL.

  Example: document360.com

13. Preview the Eddy AI Chatbot on the right side of the page.

14. Once configured, click Salvar.

To display the created Eddy AI Chatbot on your Knowledge base site:

1. From the Knowledge base widget page, hover over the desired widget and click the Copy script () icon.

2. Go to Configurações () > Site da base de conhecimento > Integrações.

3. Scroll down to HTML personalizado blade and click Adicionar.

   The Adicionar nova integração panel will appear.

4. Enter the desired description.

5. Select the intended option in the Inserir código field.

6. Paste the copied script and click Adicionar.

Now, the Eddy AI Chatbot will appear on your Knowledge base site.

NOTE

To integrate the Eddy AI Chatbot into your custom site, paste the copied script into the appropriate HTML file.

Accessing the Eddy AI Chatbot in the site

To access and interact with the Eddy AI Chatbot on your site:

1. Click the Eddy AI Chatbot icon to open the chatbot.

2. Type your question and click the Enviar() icon or press Enter.

   Eddy AI will retrieve information from your Knowledge base to answer your query.

3. Hover over any generated answer to Copiar (), Gostar (), or Antipatia () the response.

4. Click the Claro () icon to clear the conversation.