Plans supporting portal search

Free
Professional
Business
Enterprise









Advanced search allows you to segregate the search results with the available filter options. You can perform a combined search across all the workspaces and languages simultaneously. This would help the readers find the desired search results using the available filter options.

For example, you want the search results for the keyword "login" in the FAQ and Troubleshooting versions that have been updated in the last four months.  

  • Search the keyword ‘login’ on the knowledge base site and select More article filters.

  • Apply filters in the Workspace, Language, Tags, Contributors, Date and Categories.

  • The desired search results will be populated immediately.

Enabling advanced search

  1. Navigate to Settings > Knowledge base site > Article settings & SEO in the Knowledge base portal.

  2. In the Search settings section, turn on the Enable advanced search toggle.


    1-Screenshot-Advanced_Search.png

    NOTE

    If the Enable advanced search toggle is turned off, the filter options will not be available in the KB site.

Access the advanced search on the Knowledge base site

  1. Search any keyword that returns a result in the Search field of the Knowledge base site.

  2. Click the More article filters option, and the advanced search page appears.

  3. Use the filter options to narrow down your search results. The below filter options are available:

    • Workspace - To filter the search results with workspace(s). You can select All workspaces or any specific workspace.

    • Language - To filter the search results with language(s). You can select multiple language(s).

    • Tags - To filter the search results with the tags.

    • Contributors - To filter the search results with the contributors.

    • Date - To filter the search results with the updated date range.

    • Categories - To filter the search results with categories.

  4. The search results are populated as you type the keyword or apply any filter.

How to reset the filter(s)?

You would want to reset or remove the applied filter options on the advanced search page.

  1. Click the Clear all option or the Clear button next to a specific filter.

  2. All the applied filter(s) will be reset.

FAQ(s)

How does the search bar behave when RTL languages, such as Hebrew and Arabic, are selected?

When you select an RTL language, such as Hebrew or Arabic, from the language dropdown, the search bar will automatically adjust to align text to the right and take input from right to left.

If multiple languages are selected:

  • All Selected Languages are RTL (e.g., Hebrew and Arabic): The search bar will maintain the right-to-left input and right alignment.

  • A mix of RTL and LTR Languages: The search bar's behavior will depend on the default language selected. The input will start from the right if the default language is RTL. If the default is LTR, the input will start from the left.