Efficient collaboration and feedback are crucial for maintaining high-quality documentation. With Document360’s inline comment feature, reviewing and refining articles becomes a seamless process.

NOTE

You can use the Inline comments feature only in the Advanced WYSIWYG editor.

Adding inline comments to an article

1. Navigate to the desired article within the Knowledge base portal.

2. Ensure that the article is in Advanced WYSIWYG editor.

3. Select the desired text by clicking and dragging the cursor over it.
   A bubble menu appears.

4. Click the Comment ( ) icon, to open the comment box.

5. Inside the comment box,

   1. You can enter the desired comments.

   2. Using @ symbol you can mention another Team account in your project.

   3. Basic text formatting options such as bold and lists are available.
      Comments are visually indicated by a yellow highlight.

6. Once done, click send ( ) or press Ctrl + Enter to create an inline comment.

7. If you wish to cancel, click on any other area of the article, or press ESC.

NOTE

Once the article is published, all unresolved comments will be automatically deleted.

Enabling comment notification

1. Navigate to Settings () > General in the Knowledge base portal.

2. In the Project settings window, turn on the Comment notification toggle.

All contributors to the article will receive email notifications when inline comments are added once the comment notification toggle is turned on.

Managing comments

• View comment: Click the yellow highlighted area or the comment icon next to the article settings to view the comment.

• Resolve comment: If a comment has been addressed, a Team account can mark it as resolved by clicking the ( ) icon.

  NOTE

  Inline comments can only be resolved by the team account that created them. Other team accounts do not have the ability to resolve these comments.

• Edit or Delete comment: You can edit or delete your comments by selecting the More (•••) icon at the top of the comment box. Note that these actions are only available for comments that you have added.

• Reply to comment: Team accounts can respond to the comments from other Team accounts using the reply area within the comment box.

In the discussion section, you can filter comments by:

• All comments: Displays all comments, including mentioned and resolved, except deleted ones.

• Mentioned me: Shows only comments where you are mentioned.

• Open: Displays all comments that are not resolved.

• Resolved: Shows only resolved comments.

FAQ (s)