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Discussion feed

  • Updated on Jul 10, 2026
  • Published on Mar 24, 2026
  • 2 minute(s) read
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The Discussion feed is a built-in comment thread available on every article and category page in Document360, where you can converse with, tag, and collaborate with any user on your project regardless of their role. Use it to work through peer reviews, approvals, and other feedback without leaving the portal. In the Markdown and WYSIWYG editors this feed is called Discussion, while in the Advanced WYSIWYG editor it's called Comments.

Before you begin

  • The Discussion feed is available to any portal user regardless of content role. Readers, who only have access to the published knowledge base site and can't log in to the portal, can't use it.
  • If an article's workflow status is set to Read only, no user, including Reviewers, can add comments until the status changes.

Add a comment to the discussion feed

  1. Navigate to the desired article in the Knowledge base portal and select the Discussion feed () icon in the article header. The Discussion panel appears with the history of conversations, if any.
  2. Enter your comment in the text box at the bottom right and select the Send icon. The comment posts as a bubble in the feed with a timestamp and profile name.
Discussion panel showing article review by Jenny Davidson in a document editor.

NOTE

There is no character limit for the comments field.

Tag a team member in a comment

  1. Type @ followed by the user's name to tag anyone on your project.
  2. Select the intended user from the list to complete the tag.

NOTE

When you tag or mention a user, an email notification is sent to their address. The email includes:

  • The name of the user
  • The article name and link to the article
  • The language and version
  • The comment or message
  • A login button to your Knowledge base portal

Delete a comment

  1. Hover over the message bubble you want to remove. A Delete () icon appears.
  2. Select the Delete icon. The message is removed from the feed.
Discussion section showing a recent article review with a delete option highlighted.

NOTE
  • Only you can delete your own comment or message.
  • If you delete a message by mistake or need to restore it, select Undo in the deleted bubble. The comment is restored in the feed.
  • Once the article is published, the Discussion feed is turned off.

Best practices

  • Tag specific reviewers with @mentions instead of leaving general comments, so the right person is notified by email.
  • Wrap up open discussions before publishing, since the Discussion feed becomes inactive once the article goes live.
  • If you delete a comment by mistake, select Undo in the deleted bubble to restore it instead of retyping it.
  • For feedback tied to a specific part of the content, use inline comments in the Advanced WYSIWYG editor instead of the general discussion feed.

FAQ

How can I add comments in the discussion feed, and how does it work in the Advanced WYSIWYG editor?

You can add comments in the discussion feed using the Markdown or WYSIWYG editor. In the Advanced WYSIWYG editor, you can add inline comments, which are displayed here. For more information, read the article on Reviewing an article using Inline comments.

Why is the discussion feed/comment section inactive?

Once an article is published, you can't add comments directly and the Discussion feed/comment section becomes inactive. Select Edit to reopen the article and add comments to the discussion feed.

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