Schedule publishing

Plans supporting schedule publish

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Document360 offers enhanced content management capabilities, including scheduling your drafted articles for publication at specific dates and times. By scheduling publications, you can plan your content calendar effectively, maintain consistency, and avoid last-minute publishing stress.


Setting up schedule publishing

  1. Navigate to the article in the Knowledge base portal.

  2. Select the dropdown next to the Publish button and click the Publish later ().

    The Publish later panel will appear.

  3. Choose the Date, Time and Time zone.  

  4. Optionally, add comments in the Comment field (up to 160 characters).

  5. Click Schedule.

NOTE

The Schedule publishing feature is applicable for both articles & page categories.

1_ScreenGIF-Setting_up_schedule_publishing


Editing a schedule publication

  1. Navigate to the desired article in the Knowledge base portal.

  2. Click the Scheduled dropdown in the top right corner.

  3. Click the Edit schedule () to perform the necessary changes in the publishing schedule.

    The Edit schedule panel will appear.

  4. Modify the Date, Time and Time zone, and add comments if needed.

  5. Click Schedule to save the changes.

2_ScreenGIF-editing_schedule_publishing

NOTE

To immediately publish a scheduled article, click the dropdown next to Scheduled and select Publish now ().


Cancel schedule publishing

  1. Navigate to the article in the Knowledge base portal.

  2. Click on the Scheduled drop down.

  3. Click on Cancel () to cancel the schedule publishing.

  4. Click Yes in the confirmation prompt.

3_Screenshot-Cancel_schedule_publishing


Schedule publishing on multiple article

To schedule multiple articles at once, follow the steps below:

  1. Navigate to Documentation () > All articles in the Knowledge base portal.

    Alternatively, go to any index type category to publish its articles alone.

  2. Select the desired articles and click the Publish later () or Publish () as needed.

  3. Choose the Date, Time and Time zone in the Publish later panel.

  4. Click Schedule.

Once scheduled, a Publish later () icon will appear next to each article. Hovering over this icon will display the scheduled publishing date and time.

NOTE

The publishing process will be initiated at the designated time. However, there might be a delay of a few seconds in publishing the selected articles.


FAQ(s)

How to instantly publish an article that is already scheduled for publishing?

Go to the Scheduled dropdown in the top right corner of your Knowledge base portal and click Publish now.

Can I edit an article once it is scheduled for publishing?


No, an article cannot be edited after scheduling. However, you can cancel the scheduled publishing to make edits. This is similar to forking a draft, except the forked draft has not been published yet.

Can I publish a scheduled article via the customer API?

No, scheduled articles in the Knowledge base portal cannot be published via the customer API.

What happens if I move a scheduled article to a different workspace? Will it remain scheduled?

No, the scheduled publishing time will be cleared once the article is moved to another workspace.