Schedule publishing

Document360 lets you schedule articles and page categories to publish automatically at a specified date and time. Instead of having to be available at the exact moment content goes live, you can set it up in advance and let the platform handle the rest.

When to schedule publishing

• You want to plan and queue articles ahead of time to maintain a consistent publishing cadence without manual intervention.
• A product update, announcement, or feature documentation needs to go live at the same time as a release.
• You need articles to publish outside working hours without someone available to click Publish.

Scheduling methods

Schedule a single article

1. Navigate to the article in the knowledge base portal.
2. Click the Workflow status button in the top-right corner.
3. Click Publish later. The Publish later dialog appears.
4. Configure the following:

5. Click Schedule.

Edit a scheduled publication

1. Navigate to the scheduled article in the knowledge base portal.
2. Click the Scheduled dropdown in the top-right corner.
3. Click the Edit schedule () icon. The Edit schedule panel appears.
4. Modify the Date, Time, and Time zone as needed. Optionally update the comment.
5. Click Schedule to save the changes.

Cancel a scheduled publication

1. Navigate to the scheduled article in the knowledge base portal.
2. Click the Scheduled dropdown in the top-right corner.
3. Click the Cancel schedule () icon.

The schedule is cancelled and the article returns to its previous Draft status. You can now edit the article or reschedule it.

Schedule multiple articles

1. Navigate to Documentation () in the left navigation bar.
2. Click All articles () in the left navigation pane. Alternatively, go to any Folder or Index category to schedule its articles.
3. Select the articles you want to schedule.
4. Click Publish later.
5. Choose the Date, Time, and Time zone in the Publish later panel.
6. Click Schedule.

Once scheduled, a Publish later indicator appears next to each article. Hovering over it displays the scheduled publishing date and time.

What happens when you schedule an article

• The article enters a Scheduled status and a Scheduled dropdown appears in the top-right corner of the editor.
• Editing is disabled for a scheduled article. A banner appears stating the article cannot be edited while scheduled. Cancel the schedule to make changes.
• Publishing is initiated at the designated time. There may be a delay of a few seconds for the article to appear live.
• A scheduled article cannot be published via the API. It can only be published through the portal.
• If a scheduled article is moved to a different workspace, the scheduled publishing time is cleared and must be set again.

Best practices

• Cancel the schedule before editing. Scheduled articles cannot be edited. If you need to make changes after scheduling, cancel the schedule, make your edits, then reschedule.
• Verify the time zone when scheduling, especially for teams across multiple regions. Document360 lets you set the time zone per schedule.
• Use bulk scheduling for releases. When launching multiple articles as part of a product release, use the All articles page to schedule them all at once.
• Reschedule after moving. If you move a scheduled article to a different workspace, the schedule is cleared. Set a new schedule after the move.

FAQ