Publishing an article

  • Updated on May 23, 2025
  • Published on Nov 23, 2023
  • 3 minute(s) read
  • Janeera D A
  • Charulatha Ravichandran
  • Pradeep Srinivasan
 Prev Next

Plans supporting this feature: Professional Business Enterprise

Once you have drafted and reviewed an article, the final step in the content creation process is publishing the article. Publishing an article is crucial as it makes the information available to your end-users.

Publishing from the editor

The following steps outline the process of publishing an article directly from the editor within Document360:

  1. Click Publish at the top right of the editor.

  1. You can add an optional comment for internal purposes in the Publish confirmation dialog box.

NOTE

Comments added during publishing are visible in the Revision history panel. They appear directly below the version they were added to.

  1. Click the Configure article settings dropdown to expand the Publish confirmation dialog box.

  1. Once you configure the article settings, click Yes to publish the article.

Configure article settings

Tags

Add tags to enhance the discoverability of your article.

  • Ask Eddy AI to generate tags based on your article content.

  • Select existing tags from the dropdown menu.

  • Manually input a tag.

SEO description

You can add an SEO description to boost your content’s visibility on search engines.

  • Ask Eddy AI to generate an SEO description based on your article content.

  • Manually add an SEO description.

Related articles

Add Related articles to keep your readers engaged with related content, encouraging them to spend more time on your site.

  • Ask Eddy AI to suggest related articles based on your article content, and the existing articles in your knowledge base.

  • Manually search for specific articles and add them as related articles.

Status indicator

Add a Status indicator to your article to help users quickly identify new or updated content.

  • New Article: A green circle displayed next to the article name in the left navigation pane indicates that the entire article is newly added.

  • Updated Article: A yellow circle displayed next to the article name in the left navigation pane indicates that an existing article has been recently modified or updated with new or revised information.

  • Custom: You can be set by the Team account manually.

NOTE

  • You can automatically update status indicators for new and updated articles by toggling on Automatically set article status from Settings () > Knowledge base site > Article settings & SEO.

Publishing articles in bulk

You can publish more than one article at the same time in Document360. Follow the below steps to publish articles in bulk:

  1. Navigate to Documentation () in the left navigation bar in the Knowledge base portal.

  2. Click All articles () in the left navigation pane.

  3. Select the checkbox next to the articles you want to publish.

  4. Click Publish from the available bulk actions.

    Document360 interface showing article management with options to publish and edit articles.

TIP

To ensure you only select unpublished articles, you can use the Filter option from the top right corner.

NOTE

You can bulk publish articles within specific categories as well.

FAQs

Why is the Ask Eddy AI button inactive when I try to add tags?

The Ask Eddy AI functionality for tag suggestions requires a minimum article length of 50 words. This threshold ensures sufficient content for accurate tag generation based on the article's subject matter.

Why is the Ask Eddy AI button inactive when I try to add an SEO description?

For SEO description generation, the Ask Eddy AI feature requires a minimum article length of 200 words. This requirement allows for a comprehensive analysis of the content to produce an effective SEO description.

Why is the Ask Eddy AI button inactive when I try to add related articles?

The Ask Eddy AI function for suggesting related articles requires a minimum of 200 words in the article. This word count threshold facilitates a thorough content analysis for identifying relevant related articles.

Why can't I see the “ Publish” option when attempting to publish multiple articles at once?

When you are selecting the articles you wish to publish, ensure that you are not selecting any already published articles.

If an article is hidden, will it be ignored by Google search?

Yes, if an article is hidden, it will be ignored by Google search. Hidden articles are not indexed and therefore not visible in search results.

If an article is published, you have Knowledge base access, but it is restricted for you for a particular article, will it be ignored?

Yes, if an article is published and you have KB access but are restricted from viewing a particular article, it will be ignored.

I published an article, but I can't see it on the Knowledge base site. What should I do?

If your published article is not visible on the Knowledge base site, check the following:

  1. Ensure the article is not set to hidden in the Knowledge base portal.

  2. Verify if any restrictions have been applied to the article.

  3. Check for any redirection rule associated with the article and clear them if needed.

  4. Confirm that the selected workspace is set to Public.

Related articles