Currently, "Ask Eddy" is available only on the main workspace of your project and only available for the "English" version. When prompted, the assistive search provides answers from the main workspace content.

1. Converse Naturally:

• Why: Speak to "Eddy" as you would to a human.

  Example: Instead of "Search for articles on templates," try "Eddy, find me articles explaining Document360 templates."

2. Provide Detailed Context:

• Why: Enhance understanding by setting the stage and providing context.

  Example: Instead of "Errors in the documentation," try "Eddy, help me identify and resolve errors in the Document360 user guide."

3. Customize Persona:

• Why: Instruct "Eddy" to adopt a specific identity for personalized responses.

  Example: Instead of "Search for software updates," try "Eddy, imagine you're our IT expert and update me on the latest software changes."

4. Embrace Creativity:

• Why: Encourage experimentation and creativity in your queries.

  Example: Instead of a standard search like "Knowledge base structure," try "Eddy, let's play! Imagine you're a content strategist and suggest an ideal knowledge base structure."

By following these recommendations, you harness the power of Eddy's AI capabilities and make your interactions more engaging and tailored to your specific needs. Feel free to experiment, instruct Eddy creatively, and watch as your queries yield more insightful and personalized results.

Writing documentation that is easily understood by AI (Eddy) involves incorporating clear language, structured formatting, and adherence to specific guidelines.

1. Use Clear and focussed language

• Express ideas in a straightforward manner, avoiding unnecessary complexity
• Break down complex concepts into simpler, digestible parts
• Define technical terms or provide links to detailed explanations.

2. Structured formatting

• Use clear headings and subheadings to organize information
• Employ bullet points and numbered lists to present step-by-step instructions
• Highlight key points using bold or italics for better parsing by bots

3. Consistent terminology

• Maintain consistency in the use of terminology to facilitate understanding
• Use the Glossary feature in Document360 to achieve this
• Avoid ambiguity by using specific and standardized terms

4. Avoid jargon overload

• Minimize the use of industry-specific jargon unless essential.
• If technical terms are necessary, provide brief explanations or context.

5. Elaborative text content

• Elaborate the content and clearly specify the content's intent
• If you use multimedia content, ensure that you provide a text explanation of what the media is trying to convey
• Break down information into shorter paragraphs for better readability
• Provide explicit answers to questions in the form of FAQs to minimize inaccurate answers by "Eddy." AI bots tend to hallucinate when the content is not elaborate or explicitly mentioned

6. Provide context and examples:

• Offer real-world examples to illustrate technical concepts
• Provide context to help the reader understand the purpose and application of the information

7. Use descriptive headings

• Craft descriptive headings that accurately represent the content
• Headings should act as a guide, summarizing the content beneath
• Avoid repetitive heading text in the same article

8.Test with "Eddy"

• Utilize "Eddy" to analyze your content for clarity and coherence
• Make adjustments based on feedback from these tools.

By implementing these recommendations, you can create and manage documentation that is not only comprehensible to humans but also easily processed and understood by AI and NLP bots like "Eddy".