AI article summarizer

The Article summarizer is an AI-powered feature in Document360 that generates a condensed summary of any article, letting readers quickly grasp the key points without reading the full content. It uses natural language processing (NLP) to extract the most relevant information while preserving the original context. The summary appears at the top of the article on your Knowledge Base site and can be expanded or collapsed by the reader.

When to use the Article summarizer

• Long technical articles — help readers decide whether the article is relevant before committing to reading it in full.
• Multilingual knowledge bases — provide a quick orientation in the reader's language before they dive into detailed content.
• High-traffic support articles — reduce time-to-answer for readers who need a fast resolution.

Before you begin

The preprocessed word count of the article must exceed 250 words.

What is a preprocessed word count?

Preprocessing filters out non-text elements before counting words. The following are excluded from the word count:

• HTML tags
• Images
• URLs and links
• Code blocks

How to enable the Article summarizer

1. In the Knowledge Base portal, select Settings (⚙) in the left navigation bar.
2. In the left navigation pane, go to AI features > Eddy AI.
3. Expand the AI search suite accordion.
4. Turn on the Article summarizer toggle.

Once enabled, a Summary section appears at the top of each qualifying article on the Knowledge Base site. Readers can click Summary to expand and read it.

How to localize the Article summarizer UI text

You can translate or customize the labels displayed in the Article summarizer using Localization variables.

1. In the Knowledge Base portal, select Settings (⚙) in the left navigation bar.
2. In the left navigation pane, go to Knowledge base portal > Localization & Workspaces.
3. Select the Localization variables tab and expand the Eddy AI accordion.
4. Update the text for any of the following elements: Article summary, Summarized, Suggestions for improvements.
5. Click Save.

Data privacy

The Article summarizer uses an OpenAI integration to generate summaries. OpenAI does not use data submitted through the API to train its models or improve its services. For full details, read the OpenAI API data usage policies and the Document360 privacy policy.

Best practices

• Check preprocessed word count before enabling — if most of your articles are under 250 preprocessed words, summaries will not generate. Review article length across your knowledge base first.
• Review generated summaries after enabling — spot-check summaries on your highest-traffic articles to confirm the NLP output is accurate and reflects the article's intent.
• Localize summary labels for multilingual knowledge bases — update the Localization variables for each language version so readers see labels in their own language, not the default English.
• Use summaries as a quality signal — if a generated summary is vague or inaccurate, it often indicates the article itself lacks clear structure. Use it as a prompt to improve the source content.

FAQ