AI article summarizer

The Article summarizer is one of the many Artificial Intelligence (AI) powered features in Document360. This feature comes in handy when readers want to save time by not reading lengthy articles. Instead, they can read a piece of condensed article information as a summary.

Document360 uses natural language processing (NLP) to locate the vital information in the article content while maintaining the original context to generate an optimal summary.

NOTE

In addition to English (en-US, en-GB, en-AU), the Eddy AI article summarizer supports 14 other languages, including:

• French (fr)

• Spanish (es)

• German (de)

• Norwegian (no)

• Dutch (nl)

• Portuguese (pt)

• Swedish (sv)

• Italian (it)

• Korean (ko)

• Finnish (fi)

• Polish (pl)

• Arabic (ar)

• Hebrew (he)

• Danish (da)

Prerequisites

• Preprocessed article content should be more than 250 words.

• The AI feature is supported in your subscription plan.

NOTE

The article summary is available (depending on your subscription plan) in new/existing articles published on or after May 27, 2023.

Enabling article summarizer

To enable the article summarizer, follow the steps below:

1. Navigate to Settings () > AI Features > Eddy AI in the Knowledge base portal.

2. Turn on the Article summarizer toggle.  

When enabled, the Summary is available at the article top in the Knowledge base site. Click on 'Summary' to expand and read it.

What is 'Preprocess' or 'Preprocessed words' in Document360 articles?

Preprocess refers to filtering specific article/category page elements. The below elements are not considered for meta description generation's word count:

• HTML tags

• Images

• URL/links

• Code blocks

  If you have an article word count shown as 220 words at the bottom of the Document360 editor, this includes the HTML tags, links, code blocks, and more. When preprocessing content is considered, the word count would be less. Ensure the preprocessed article content is more than 50 words for the title recommender to work.