The AI related articles recommender in Document360 uses Eddy AI to automatically suggest relevant articles based on your current article's content. Available in the AI writer suite, it helps readers discover related information without manual effort, improving navigation and reducing time-to-answer on your knowledge base site.
To learn about the languages Eddy AI supports, see Multilingual support for Eddy AI writer suite.
When to use the AI related articles recommender
Use this feature when you want to:
- Surface contextually relevant articles to readers without building a manual list for each article
- Complement existing manually curated related articles with AI-generated suggestions
- Quickly populate related articles during the publish workflow, saving time before going live
- Improve knowledge base navigation for articles that cover overlapping or sequential topics
To apply related article recommendations across your entire knowledge base in one action, use AI dynamic related articles recommendation instead.
Before you begin
Before using the AI related articles recommender, confirm the following:
- The article must have a preprocessed word count of at least 50 words to trigger recommendations.
- You must have the relevant access permissions and credits to generate related articles.
How to use the AI related articles recommender
From the article editor
- Navigate to Documentation in the left navigation bar of the Knowledge base portal.
- Select any published or unpublished article.
- Click the More () option and select Related articles.
If related articles have already been added, they appear below the search bar. - Click Ask Eddy AI. Eddy AI analyses the article content and returns up to three recommendations.
- Click the Add () icon next to each article you want to include in the related articles list.
- Turn on the Auto relate this article to all related articles toggle, if needed.
When Auto relate this article to all related articles is enabled, if Article-A is added as a related article in Article-B, then Article-B will automatically appear as a related article in Article-A. This eliminates the need to add the relationship from both sides.
- Click Save.
From the publish checklist
You can also generate related article recommendations at the point of publishing.
- Click Publish on any article. The Publish confirmation prompt appears.
- Expand the Configure article settings section.
- Scroll down to the Related articles section.
- Click Ask Eddy AI. Eddy AI will recommend related articles.
- Click the Add () icon next to each article you want to add.
- Click Yes to save and publish.
Viewing related articles on the knowledge base site
After related articles are added, they appear in the Related articles section at the bottom of each article on the knowledge base site. Readers can click any related article to navigate directly to it.
Best practices
- Run Ask Eddy AI after every significant content update. Recommendations are based on the current article content, so regenerating after edits ensures suggestions remain accurate.
- Combine AI recommendations with manual curation. Use Eddy AI to discover candidates, then review and remove suggestions that are not contextually relevant before saving.
- Enable Auto relate for bidirectional linking. Turning on the auto-relate toggle ensures consistency across paired articles without requiring duplicate effort.
- Use the publish checklist as a final check. Running the recommender at publish time is a good safety net to catch related articles you may have missed during editing.
- Keep articles above 50 words. Short articles will not qualify for recommendations. If an article is thin on content, consider expanding it or manually assigning related articles.
FAQ
How many related articles can Eddy AI generate at one time?
Eddy AI can generate a maximum of 3 related article suggestions per request.
Can I manually add related articles in addition to those recommended by Eddy AI?
Yes. You can manually search for and add articles from the Related articles panel. Eddy AI recommendations complement your manual selections and do not replace them.
Will previously added related articles be overwritten when I use Eddy AI?
No. Eddy AI only suggests additional articles. Your existing related articles remain unchanged, and you choose which suggestions to add.
Why is the Ask Eddy AI button not returning any recommendations?
This usually happens when the article's preprocessed word count is below 50 words. Eddy AI requires sufficient content to assess relevance. Expand the article content and try again. Also confirm you have the required access permissions and credits.
What is the difference between the AI related articles recommender and the AI dynamic related articles recommendation?
The AI related articles recommender works at the individual article level — you invoke it manually per article. The AI dynamic related articles recommendation is a site-wide setting that automatically links related articles across all content in your knowledge base without per-article action.