AI dynamic related articles recommendation

Plans supporting AI dynamic related articles recommendation

The dynamic related articles recommendation feature allows you to effortlessly enhance your knowledge base site by automatically linking relevant articles across all content. This ensures that readers always find additional information related to their queries, improving navigation and overall user experience. In one instance, you can apply these related articles to your entire knowledge base.

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Dynamic related articles recommendation

For Your Information (FYI)

The Dynamic related articles recommendation is available exclusively in KB site 2.0. To explore KB site 2.0 without impacting your existing Knowledge base, go to Settings () > Customize site. For more details, read the article on KB site 2.0 migration.

You can dynamically add related articles to your Knowledge base site for all articles.

1. Navigate to Settings () > AI features > Eddy AI in the Knowledge base portal.

2. Turn on the Dynamic related article recommendation toggle.

   Now, Eddy AI will automatically add related articles to all the articles in your knowledge base site.

   

Additionally, you can manually add more related articles by following these steps:

1. Navigate back to Documentation () and select the article to which you want to add related articles.

2. Click the More () option and select Related articles.

3. Click Ask Eddy AI, and Eddy AI will recommend the related articles.

4. Click the Add () icon to include the desired articles in the related articles list.

5. Turn on the Auto relate this article to all related articles  toggle, if needed.

6. Once you have made changes, click Save.

NOTE

When Auto relate this article to all related articles  is enabled, if Article-A is added as a related article in Article-B, then Article-B will appear as a related article in Article-A. Save time by using this toggle for adding related articles.

NOTE

The following scenarios apply if you have not yet enabled the Dynamic related article recommendation toggle:

• If you have permission to enable the toggle, a banner will appear with the option to Enable recommendations. Clicking this will redirect you to the Eddy AI settings page, where you can turn it on.

• If you do not have permission, you'll see an I'm Interested button. Clicking this will send an email to your team account owner, notifying them of your interest in enabling the feature.

Knowledge base site view

After enabling the Dynamic related article recommendation feature, all articles recommended by this feature in the Knowledge Base will display relevant related articles, marked with an icon next to the article name.

NOTE

Eddy AI recommends up to three articles. If manually curated articles are the same as Eddy's recommendations, the number of recommended articles may vary.