Related articles

Related articles help readers navigate between articles the author selects that relate to the article. For example, you can link a troubleshooting article to its corresponding setup guide so readers can easily find context. The added articles appear at the bottom of the article on the Knowledge base site.

NOTE

• Only published articles can be used as related articles.

• The related articles appear only in the Knowledge base site.

• The related articles will not appear in the Knowledge base widget.

Adding Related articles

To add related articles, from the Knowledge base portal:

1. Navigate to Documentation () in the left navigation bar.

2. Select any published or unpublished article.

3. Click the More () icon on the top right and click Related articles.

4. In the search bar enter the keyword you wish to search and the results will be displayed.

5. Click on the cross (x) icon to the right of the search bar to remove the search keyword.

6. Click on the add (+) icon to the right of the article you wish to add to the related article list.

7. All the added articles will be listed under the title Added articles.

8. Click the cross (x) icon to remove the article from the added list.

9. Once done, click Save.

Adding via Publish checklist

You can also add related articles directly from the Publish checklist popup when publishing an article:

1. Click Publish on any article.

   The Publish confirmation prompt will appear.

2. Expand the Configure article settings section.

3. Scroll down to view the Related articles.

4. Click Yes to save and publish the changes.

Eddy AI recommender

1. Click Ask Eddy to get recommendations from the Eddy AI on adding related articles

   NOTE

   To use the AI related article recommender, your article must have a word count of at least 50 words.

2. The suggested articles will be displayed under the title Suggested articles from Eddy AI.

   • If an article has been replicated (for example, the original article is A and it's replicated versions are A1, A2, A3), and you're viewing one of the replicated versions, the other versions with the similar content will not be suggested in the Related Articles section.  

   • When you're viewing a different article that is related to A, only one version from the set (A, A1, A2, A3) will be suggested. The original article will be shown only if you have access to it.

3. Click on the add (+) icon to the right of the article you wish to add to the related article list.

4. The article will be added to the list of Added articles.

   

NOTE

AI related article recommender

After purchasing the Eddy AI add-on, click the Ask Eddy AI button below the search bar in the Related Articles tab to use the AI-powered related article recommender.

Dual linking

If the Dual linking checkbox inside the Related articles panel is checked, the current article is also referenced as "Related" in each of the added articles. This means the relationship is bidirectional — both articles will show each other in their respective Related articles sections on the Knowledge base site.

Auto relate

Turn on the Auto relate this article to all related articles toggle on the Article settings panel to automatically link the active article to other related articles. When enabled, this article will appear in the Related articles section of every article it is linked to — without needing to manually add it from each of those articles.