Document360 v12.1.2 is now live, introducing enhanced folder and index category title translations for improved multilingual documentation, lifecycle-based account champion visibility in the user portal, refined analytics labeling, and additional platform-level enhancements.
Enhancement
Category title translation improvements
Category: Translation | Improvement
We’ve enhanced translation behavior across the category title translation. This release introduces support for translating Index and Folder category titles using Eddy AI across language versions, so the respective titles and category structure are fully localized in multilingual knowledge bases. Users can now apply translation directly to category titles, ensuring consistent navigation structure across languages without manual rework.
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For more information, read the article on AI machine translation.
Display CSM Details in Portal
Category: KB Portal | Improvement
You can now view your assigned account champion directly from the portal user popover. The displayed contact dynamically reflects the customer’s current lifecycle stage, whether Sales, Onboarding, or Customer Success Manager. This ensures customers always have visibility into their relevant point of contact for account and support-related discussions.
Other updates
The “Total Articles” metric in the Analytics section has been renamed to “Published Articles” for better clarity and accuracy.
NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.