Document360 v12.1.2 is now live, introducing enhanced folder and index category title translation for clearer multilingual documentation, along with improved analytics labeling and other platform-level updates.
Enhancement
Category title translation improvements
Category: Translation | Improvement
We’ve enhanced translation behavior across the knowledge base and refreshed how translation features are presented.
When you translate an article, the hyperlink text is also translated, and the links are handled across all language versions. Internal links are automatically updated with the appropriate language codes, so readers are directed to the correct language version and the correct heading of the linked article. For external links, the link text is translated while the URL stays the same.
Index and folder category titles can now be translated across language versions, so the respective titles and category structure are fully localized in multilingual knowledge bases.
For more information, read the article on AI machine translation.
Display CSM Details in Portal
Category: KB Portal | Improvement
You can now view your assigned Customer Success Manager (CSM) directly from the portal user popover. This makes it easier to identify your point of contact for account and support-related discussions. For customers with Premium Support, a crown icon will be displayed to indicate premium status.
Other updates
The “Total Articles” metric in the Analytics section has been renamed to “Published Articles” for better clarity and accuracy.
NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.