Analytics

The Geography section is designed to give you a big-picture view of customer engagement. Use the dropdown menu on the top to change the project version/languages and customize the dates you wish to view on the top. Accessing Geography Fr...

Performance analytics allows you to track Author , Article , and Category performance. This information can help you determine which articles/category pages are performing well, need revisions, or are the most searched by users. All performa...

Search analytics allows you to view metrics on searches, users, and no result searches and identify keywords that are often searched or do not return results. This information helps determine gaps in documentation and also popular search terms. ...

The team accounts overview page lets you view what type of account is assigned to each team member, what articles/category pages each team member creates/views, and their contributions and last logged in information. Team accounts overview pag...

Feedback analytics track likes and dislikes for each article/category page and the count of feedback comments left by users in the feedback form. Have you checked out the Feedback manager feature? The feedback can be ma...

Links status is a sub-feature under the Analytics section of Document360. This feature is a broken link checker that helps validate and monitor all internal, external, and media file links on the knowledge base. It helps you to fix bad/broken li...

Page not found is a sub-feature under the Analytics menu of Document360. This feature shows the list of URLs for which 404-page error is shown after the link is accessed. It helps identify and replace the broken/unknown URL with redirecting URL....

The ticket deflector analytics page provides a bird' eye view of all the metrics that go into the ticket deflector form(s) in your knowledge base site or knowledge base assistant. Accessing the Ticket deflector analytics Click on Anal...

In most instances, the Analytics feature tracks and analyzes how external customers or readers interact with your knowledge base site. When your analytic metrics, such as views , reads , geography , and more. Comprising data from internal users a...