Featured image

A featured image is a representative thumbnail commonly found at the top of content in most CMS (Content Management System) platforms. In Document360, the featured image serves a different purpose. Instead of being displayed at the top of an article, it is used mainly for SEO purposes, helping search engines and enhancing link previews when the article is shared on external platforms.

Adding a featured image to an article

To add a featured image to an article:

1. Open any article (published or unpublished) in the Knowledge base portal.

2. Click the More (•••) icon in the article header and select More article options.

3. In the Article settings panel, click the Featured image tab.

4. Click Upload an image.

   The Drive's file picker panel will appear.

5. Select the desired image and click Insert.

6. A preview of the image will appear, then click Save.

NOTE

Follow these recommendations when uploading featured images:

• Image size: Optimal dimensions range from 1200×800 pixels to 2000×1200 pixels for clarity and responsiveness across devices.

• Image type: JPEG and PNG are recommended. Other formats such as WebP or GIF may not render consistently across all social media platforms and search engines.

• File size: Keep the image file size under 1 MB to ensure fast load times when the article link is shared.

NOTE

Featured images can be added only to articles that are publicly accessible.

In mixed public projects, the option is available only when the article and its supported hierarchy are eligible for public access. If the article is private or falls under a restricted path, the upload option will remain disabled.

Removing or replacing a featured image

To remove or replace an existing featured image:

1. Open the article in the Knowledge base portal.

2. Click the More (•••) icon in the article header and select More article options.

3. In the Article settings panel, click the Featured image tab.

4. To remove the image, click Remove featured image and click Save.

Where the featured image appears

In Document360, the featured image does not appear at the top of the article on your Knowledge base site. Instead, it is used as the Open Graph (OG) image when the article URL is shared on external platforms, including:

• Social media: LinkedIn, Facebook, X (Twitter), and Slack display the featured image as the link preview thumbnail.

• Search engines: Google and other search engines may use the featured image in rich results and search snippets.

• Messaging apps: Apps that support link unfurling (such as Microsoft Teams) will also display the featured image.

Fallback behavior when no featured image is set

If an article does not have a featured image, the behavior when sharing the article link depends on your project configuration:

• If a default featured image has been configured for your knowledge base, that image is used as the fallback thumbnail for all articles without an individual featured image.

• If no default featured image is configured, the platform sharing the link may pick a random image from the article, or display no image at all — which can result in poor-looking previews on social media.

It is strongly recommended to set a default featured image for your project. For instructions, see How to set a default featured image in knowledge base.