Plans supporting the Eddy AI content suite


The “AI writer” option allows the article contributor to harness the power of Artificial Intelligence (AI) to aid in writing. Here is the list of actions you can perform with the Document360 AI writer. You can use the Keyboard shortcut Ctrl + Spacebar to launch the Eddy AI input.

  • Make longer

  • Make shorter

  • Outline creation

  • Change tone

  • Convert speech

  • Improve it

  • Convert into table

  • Change voice

  • Split sentence


The AI writer is by default turned "Off" in the Knowledge base portal,

  1. Ensure that your project is already subscribed to the "AI writer" addon.

  2. Navigate to Settings > AI features > Eddy AI.

  3. Turn on the AI writer toggle.

  4. Third-party web browser extensions can affect the smooth working of the Document360 AI writer. If you face any issues, please turn off the browser extensions before continuing.

Accessing the AI writer


The AI writer is available only in the Advanced WYSIWYG editor.

  1. While writing using the Advanced WYSIWYG editor, select a piece of text content.

  2. The bubble menu appears with the available tools.

  3. Click the Eddy AI option and choose the desired actions.



    Make longer

    Elaborate the selected text.

    Make shorter

    Provide a short and concise summary of the selected text.

    Outline creation

    When the author types in a prompt to create a content outline on a specific topic, the "Eddy AI" AI acts similar to other AI content generation platforms and creates an elaborate outline on the mentioned topic.

    Change tone

    Changes the tone of the selected text to a chosen type. The available tone options are Professional, Friendly, Casual, Straightforward, and Confident.

    Convert speech

    Document360's AI Eddy AI can change the selected text from direct speech to indirect speech or vice versa.

    Improve it

    This AI option enhances the quality of the selected content and improves attributes such as

    • Grammar

    • Semantics

    • Clarity

    • Phrase structuring

    Convert into table

    This AI option allows you to convert the selected text into table format.

    Change voices of sentences

    You can convert the desired sentences between active and passive voices seamlessly.

    Split sentences

    You can split the complex sentences and simplify sentence structure for better readability.

  4. An AI response popup window appears.

  5. You can perform either one or more AI operations in a single window.


A single AI response window can be used to regenerate responses for up to 10 instances.

  1. When you click Regenerate, the preset action is repeated.

  2. Click Replace to replace the selected text.

  3. Team accounts can "Rate this answer" based on the output once in the AI response popup.



The content creation, make it longer, make it shorter and change tone features have a soft limit of 5000 uses per month.
The SEO description generator, title recommender and article summarizer features have a soft limit of 1000 uses per month.

Data privacy

  • As this feature uses a form of OpenAI integration, we adhere to the privacy policies of OpenAI. We send data to OpenAI via their APIs.

  • An extract from the policy states, "OpenAI will not use data submitted by customers via our API to train OpenAI models or improve OpenAI's service offerings."

  • Any data sent through the API to OpenAI will be retained for analytical purposes for a maximum of 30 days, after which it will be deleted.

Read the complete OpenAI API data usage policies.
If you have any queries regarding Document360's data policy, please read our Privacy policy.