AI writer

The AI writer in Document360 is a set of text-editing tools powered by Eddy AI that lets contributors refine existing article content directly inside the Advanced WYSIWYG editor. Select any passage and apply actions such as adjusting length, changing tone, switching voice, or converting text into a table — all without leaving the editor. Use Ctrl + Spacebar to launch Eddy AI instantly.

Before you begin

The AI writer is turned off by default. To enable it:

1. Navigate to Settings > AI settings > Eddy AI settings.
2. Expand the AI writer suite accordion and turn on the AI writer toggle.

How to access the AI writer

Navigate to the article you want to edit. You can access Eddy AI in four ways:

1. Quick insert menu — In an empty block, click the Eddy AI writer () icon to generate AI-powered content directly in your article.

   NOTE

   • The Quick Insert menu appears only when the block is empty.
   • It disappears automatically when you start typing.
   • If you clear the content in a block, the Quick Insert menu reappears.

2. Bubble menu — Highlight a piece of text and click the Eddy AI option in the bubble menu that appears.

   NOTE

   The selected text must have at least 10 words for Eddy AI to generate a response.

3. Slash command — Type / and select Eddy AI Writer. The Eddy AI panel opens. Enter a prompt or topic and Eddy will write content by pulling from your entire knowledge base and external web sources.

4. Eddy AI writing agent — Click Start writing with Eddy AI in a blank editor, or highlight a section of content and click Eddy AI at the bottom-right of the editor. See AI writing agent for full article-generation capabilities.

Once content is generated, you can:

• Click Regenerate to get a new response.

  NOTE

  A single AI response panel can be used to regenerate responses for up to 10 instances.

• Click Insert to replace the selected text.

• Click Modify response to view additional Eddy AI editing options.

• Click () Like or () Dislike to rate the AI-generated response.

AI writer actions

Select text in the editor, then choose an action from the bubble menu or Modify response panel.

Improve it

Refines your text by improving grammar, semantics, clarity, and phrasing.

Example:
Original: "The system is highly effective because it works well in most cases."
Using Improve it: "The system is very efficient as it performs effectively in the majority of situations."

Use this on drafts that need polishing before publication. Always review the enhanced version to confirm it reflects your original intent.

Make longer

Expands selected text by elaborating on ideas and adding supporting detail.

Example:
Original: "Document360 is a knowledge base platform with several advanced features."
Using Make longer generates a multi-sentence expansion covering interface, search, integrations, and branding capabilities.

Use when content feels too brief or lacks depth. Review the expanded output and remove any unnecessary verbiage.

Make shorter

Condenses selected text without losing its core meaning.

Example:
Original: "The Document360 platform provides a robust set of features, including version control, multi-language support, analytics, and a powerful AI-assisted search, which helps streamline the knowledge management process."
Using Make shorter: "The Document360 platform offers version control, multi-language support, analytics, and a powerful AI-assisted search to streamline knowledge management."

Use to reduce word count, simplify explanations, or summarize long passages.

Change tone

Modifies the tone of selected text to suit different audiences. Available options: Professional, Friendly, Casual, Straightforward, and Confident.

Example:
Original: "The team will proceed with the update as soon as possible."
Friendly: "The team is excited to get started on the update and will do so as soon as possible!"
Professional: "The team will initiate the update at the earliest opportunity."

Adjust tone based on your audience and context — casual for blog-style content, professional for formal reports.

Convert speech

Switches selected text between direct and indirect speech.

Example:
Original (Direct): "He said, 'I will definitely complete the task by tomorrow.'"
Indirect: "He said that he would definitely complete the task by the following day."

Useful when rewriting quotes or conversations for formal reports or documentation.

Change voice

Switches selected text between active and passive voice.

Example:
Active: "The team successfully completed the project within the specified date."
Using Change voice (Passive): "The project was successfully completed by the team within the specified date."

Use for stylistic choices or when passive voice is more appropriate, such as in formal writing.

Split sentence

Breaks complex sentences into shorter, simpler ones to improve readability.

Example:
Original: "Document360 is an advanced platform, and it offers numerous features, including analytics, version control, and AI assistance, making it ideal for managing knowledge bases efficiently."
Using Split sentence: "Document360 is an advanced platform. It offers numerous features, including analytics, version control, and AI assistance. These features make it ideal for managing knowledge bases efficiently."

Useful when writing for broader audiences or when clarity is critical.

Convert into table

Converts selected content — lists, comparisons, or unstructured paragraphs — into a formatted table.

Example:
A paragraph describing two teams with different headcounts and software access is automatically converted into a structured three-column table with Team, Number of Technical Writers, and Software Access columns.

Use for content that involves comparisons or structured data. Tables improve readability, especially for technical or detailed content.

Generate charts

Creates visual elements from selected content using Eddy AI Writer. Available options: Table, Pie chart, and Flow chart.

Example:

• Table: Generates a structured table with sales figures.
• Pie chart: Creates a pie chart to illustrate sales distribution.
• Flow chart: Generates a flowchart to depict the sales process.

Choose the format based on data complexity — tables for structured details, pie charts for proportions, and flowcharts for processes.

Best practices

• Enable the AI writer in Settings > AI settings > Eddy AI settings before your team starts writing — it is off by default.
• Use Improve it as a final-pass tool on completed drafts rather than early-stage content.
• Match tone to your audience using Change tone — Professional for reports, Friendly or Casual for blog-style content.
• Always review AI-generated output before inserting, especially for technical or product-specific documentation.
• You can apply multiple actions in a single AI response panel — for example, use Make shorter first, then Improve it.
• Deactivate conflicting browser extensions if the AI writer behaves unexpectedly, then reload the editor.

FAQ