In Document360, categories and subcategories are used to organize and display groups of similar topic articles, acting as folders containing related content groups.

There are three types of Categories you can add to your knowledge base.


1. Folder
2. Index
3. Page

You can choose the category type when you create a category and switch the category type anytime and any number of times later.

Choosing category type during category creation


Changing category type


1. Folder

The folder is the primary category type which acts just as a simple bucket folder for articles and subcategories. The default folder icon can be changed from a vast collection of assorted icons. This category type does not have a link/URL to the category.

Knowledge base portal view


Knowledge base site view


2. Index

This type of category is an index to all the articles in the folder.

Knowledge base portal view

A URL is generated for this category type with which it can be accessed. It also contains the list of articles along with the article title, its contributors, the last update date, the status of the article, and the tags of the article.


a. Index category slug - All the index category has a unique slug. Like articles, you can share the Index category links with the end-users.
b. Bulk operations - Index category page also acts as a way to perform bulk operations such as hide, unhide, delete, publish, and move on articles in that particular category.

Knowledge base site view

When the reader clicks on the index category type, it acts as a bird’s eye view of the articles in the category. The page contains the following:
The category icon.
The number of articles in the category.
The different contributors at the top.


a. Category title
b. The number of articles in the category
c. Contributors of the articles listed in the category

The articles are listed with the individual article title, a small excerpt from the article (mostly first 2-3 lines), the contributors (Written by), and updated on date.

3. Page

This type of category is similar to the articles you create under the categories in your project.

Knowledge base portal view


Knowledge base site view

You can write the page content using the editor (Markdown, WYSIWYG, or Block), change the page title, slug, and all other actions you perform with a typical article in Document360.