Adding files to article

Plans supporting the use of Drive

Supporting files can clarify and expand on the article’s content, making complex topics easier to understand. In Document360, there are two ways to add files in the articles and category pages:

1. Adding files

2. Attaching files

Adding files to articles

Adding a file to an article means embedding it directly into the body of the article rather than as an attachment for download. To do this, the file must first be uploaded to the Drive.

Adding files in Markdown editor

To add files in the Markdown editor:

1. Navigate to the desired article in the Markdown editor.

2. Select the Insert file () icon.

3. Choose the file from the Drive that you wish to add.

4. Click Insert.

NOTE

In the Drive, you can filter () files by:

• Uploaded: Filter by All, 7 days, 30 days, 3 months,  1 year, or even a custom date.

• Uploaded by: Select the desired contributors from the list.

• Type: Choose the file type, such as PDF, JPEG, etc.

• Tags: Sort files based on the tags.

Adding files in the Advanced WYSIWYG editor

1. Navigate to the desired article in the Advanced WYSIWYG editor.

2. To insert file, use the slash command /file.

   The Insert file panel will appear in the editor.

3. You can insert the file in three ways:

   1. Drag and drop the file into the panel.

   2. Click on the Click here to upload text and select the desired file from your local storage.

   3. Click Open file picker and choose a file from the drive.

4. Use the movable block () icon to rearrange and delete the insert file panel.

NOTE

After adding file in the article, click Download () to download the file in the Knowledge base site.

Attaching files to articles

Attaching a file to an article allows it to appear as a downloadable link rather than embedding it directly into the article body. In the Knowledge base site, attached files are aligned above the tags and Table of Contents on the right side of the page.

1. From the desired article, click the More () icon on the top right side.

2. Click on the More article options.

3. In the Attachments tab, attach your file in one of two ways:

   • URL: Enter the URL and click Insert.

   • Upload an attachment: Choose your desired file and click Upload.

4. Once done, click Save.

NOTE

If you attach more than one file to an article, you can arrange the display order by dragging and dropping the file names in the menu.

Knowledge base site view