Content role

When a new team account is added to a Document360 project, they’ll be assigned a content role. It contains the knowledge base content level that a team account can access in the knowledge base.

What is a content role?

Content role defines the permission for knowledge base content a team account can perform in the knowledge base portal.

Accessing the Content role

• From the knowledge base portal, click on Settings → Users & Security → Roles and select the Content role tab
• The list of content roles available in the knowledge base would appear
• You can add custom content roles with specific permission as per your requirements

Content role overview page elements

1. Content roles list

This section provides an overview and the list of all available content roles in your knowledge base project. The content roles that come with Document360 by default such as None, Editor, and Draft writer are not editable

a. Edit content role

You can edit the custom content roles.

For example, if you want to enable the audit configuration management feature access, you can turn on the Manage audit configuration toggle

1. From the knowledge base portal, click on Settings → Users & Security → Roles and select the Content role tab
2. The list of content roles available in the knowledge base would appear

3. Hover the mouse pointer over the content role you want to edit, you would see the Edit role icon on the right
4. Click on the Edit role icon. The Edit content role blade window would appear on the right
5. All the settings in the Portal role can be edited
6. Once done, click on the Update button

b. Clone content role

You can duplicate a new content role with an available content role. This option comes in handy when you need two similar roles and only a minor deviation in access is applicable. In that case, you can create one new content role and then clone the new content role to create another similar portal role

1. From the knowledge base portal, click on Settings → Users & Security → Roles and select the Content role tab
2. The list of content roles available in the knowledge base would appear

3. Hover the mouse pointer over the content role you want to clone, you would see the Clone role icon on the right
4. Click on the Clone role icon. The Clone content role blade window would appear on the right

a. Set up basics

• Role name: Type in a specific role name to easily identify it

• Description: Add a small description for your new role
  Once done, click on the Next button at the bottom.

b. Role access

• The roles applicable for the content role which was cloned would appear here
• You can change the roles as per your requirement
• Enable/disable the roles of the available feature by turning on/off the toggle icon present near them
  Once done, click on the Next button at the bottom.

c. Review and finish

• Review the role name, description, and the roles assigned.
• If you want to update, click on the Previous icon to go back to the previous window
• After updating, click on the Finish button.
• The new portal role would be added to the portal role list

c. View role access

You can view the access of a content role in the project.

1. From the knowledge base portal, click on Settings → Users & Security → Roles and select the Content role tab
2. The list of content roles available in the knowledge base would appear

3. Hover over the content role for which you want to view the content role access, you would see the View role access icon on the right
4. Click on the View role access icon. The Role details blade window would appear on the right

a. Set up the basics

You would see the Role name and Description provided for the selected role

b. Role access

You would see the list of content access applicable for the selected role

d. Sorting content roles list

• Click on the Role name bar to sort the list by name in alphabetical order.
• "↑" and "↓" icons displayed in the bar shows the sort type

2. Custom content roles

a. From the knowledge base portal, click on Settings → Users & Security → Roles and select the Content role tab
b. Click on the Add content role button. The Add content role blade window would appear on the right

a. Set up basics

• Role name: Type in a specific role name to easily identify it

• Description: Add a small description for your new role
  Once done, click on the Next button at the bottom.

b. Role access

• Configure the custom permission set for this role
• You can assign access for the available features by turning on/off the toggle icon present near them
  Once done, click on the Next button at the bottom.

c. Review and finish

• Review the role name, description, and the roles assigned.
• If you want to update, click on the Previous icon to go back to the previous window
• After updating, click on the Finish button to create the new content role

3. Delete content role

You can delete the custom content roles available in the project.

1. From the knowledge base portal, click on Settings → Users & Security → Roles and select the Content role tab
2. The list of content roles available in the knowledge base would appear

3. When you hover the mouse pointer over the available content roles, a check box would appear on the left
4. Select the check box of the content role(s) you want to delete.

4. Click on the Delete icon on the top right

5. The Delete role confirmation prompt window would appear
6. Click on the Yes button
7. The selected content role(s) would be successfully deleted