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Plans supporting Readability score Professional Business Enterprise The Readability score, found in the Readability metrics section of the Health Check Metrics , measures how easy it is to read and understand an article. It is presented as a score out of 100, where a higher score indicates greater readability. The readability score in Document360 is calculated using the Flesch Reading Ease formula, a widely used readability test designed to indicate how difficult a passage is to understand. The score ranges from 0 to 100 , with higher scores indicating simpler, more readable content. For example, a score between 80 and 100 indicates that the article is very easy to read. If the score is between 60-80, the article is relatively easy to understand. If the score is below 60, the article is more complex, and readers may find it difficult to comprehend. This score helps you quickly assess an article's

on Slack notification channel . How do I get notified when a new team account is added via email? To get notified when a new team account is added via email, follow the steps below: Navigate to Settings ( ) > Knowledge base portal > Notifications > Notification mapping in the Knowledge base portal. Expand the Users & Security settings accordion and enable the Team account added toggle. Ensure your SMTP channel is configured as a Notification channel. If not, click the icon next to Team account added and enable the SMTP channel. NOTE For more information, read the article on SMTP notification channel . How do I get notified when Eddy AI credit usage decreases? To receive alerts for your Eddy AI credit usage, follow these steps: Navigate to Settings ( ) > Knowledge base portal > Notifications > Notification mapping in the Knowledge base portal. In the Eddy AI notifications accordion, enable the Credit usage alert toggle. Once enabled, Document360 will

Plans supporting the integration of third party tools in knowledge base site Professional Business Enterprise Amplitude is a product analytical tool for analyzing product usage data. It also helps the product and marketing team draw out user behavioural data and reports in a product to tweak it. Some key features of Amplitude are Real-time user analytics like retention, funnels, revenue analysis, and flexible user segmentation. Help analyze user behaviour using their key feature called microscope . Integrating Amplitude and Document360 From the Knowledge base portal , go to Settings ( ) > Knowledge base site > Integrations . Select Amplitude from the list of integrations and click Add . The Add new integration panel will appear. You can either configure with Basic configuration or Custom configuration. Basic configuration : Configure a standard integration of Amplitude with your Knowledge base. You need to provide the following details: a. Description: Enter the desired description. b. Amplitude API key: Type your

Plans supporting the exclusion of articles from search engines Professional Business Enterprise To manage the visibility and confidentiality of your content, you can easily exclude certain articles or category pages from search engine results using Document360. This helps in ensuring the sensitive or internal content remains private and not publicly searchable. Excluding articles from external search engines Navigate to the desired article or page category you want to exclude from search results. Click the More (•••) icon in the article header. From the dropdown menu, choose the SEO option. The Article settings panel appears. In the SEO settings , select the Exclude from external search engine results checkbox. Click Save to apply the changes. By following these steps, you can include/exclude articles from the external search results. Excluding articles from Search results and Eddy AI assistive search NOTE For users on the new pricing plan, AI search suite is available for

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Plans supporting the use of custom CSS and JS in knowledge base site Professional Business Enterprise You would want your readers to access only specific articles in some projects. By implementing the below solution, the readers can access the article only when they have the exact URL. The category manager will be hidden. NOTE This is a project-specific implementation. All the workspaces will be impacted. Solution Navigate to Settings ( ) > Knowledge base site > Customize site > Custom CSS & JavaScript in the Knowledge base portal. In the CSS tab, paste the below code snippet: For KB Site 1.0, .left_sidebar{ display:none !important; } .left-sidebar-toggle{ display:none !important; } For KB Site 2.0, site-docs-left-panel-container{ display:none !important; } Click Save . Outcome Before The category manager was available to the readers. After The category manager is hidden with the help of the above snippet.

Plans supporting the use of AI alt text generator Professional Business Enterprise NOTE For users on the Legacy plans, AI alt text generation will be available if you have purchased Eddy AI content suite add-on. Writing alt text for images can be time-consuming but is vital for accessibility and discoverability. Alt text, also known as alt tags, appears when an image fails to load and comes to the help of visually impaired users when they choose the read out loud option in the KB site. With 20% of Google searches being image-based, optimized alt text enhances user experience, improves accessibility, and boosts search rankings. To address this challenge, Document360 offers the Eddy AI alt text generation feature. This tool automatically suggests alt text for your images, helping you adhere to best practices like keeping descriptions concise while ensuring accessibility compliance. You can easily edit or use these

project ZIP files I can upload? Document360 project ZIP files can be uploaded up to a maximum size of 1 GB. Why did my Document360 export file fail to import? There are several reasons why your Document360 export file may fail to import: Unsupported features If the export file contains workspaces, languages, or other features not supported in your current Document360 plan, the upload will fail. Hover over the info icon for details on unsupported features. Mismatched slugs and workspace names The workspace names and slugs in the source and destination projects do not match. Ensure these align before attempting the upload. Incorrect file format The imported file must follow the required format for the import process. Verify the structure and ensure it meets the necessary guidelines. Missing languages in destination If the import file contains languages that are not available in the destination workspace, the upload will not proceed

Plans supporting Knowledge base widget Professional Business Enterprise The URL Mapping feature within the knowledge base widget allows you to tailor the display of specific articles and categories based on the pages your end users visit. This functionality not only enhances user experience by directing users to relevant content but also enables you to hide the knowledge base widget on certain URLs or provide a search bar with custom placeholders, guiding users on what to search. Using URL mapping To configure URL mapping, you perform specific actions within the knowledgebase widget for designated URLs. Actions There are four actions you can execute with URL mapping: Show article: Displays a single article on the specified URL. Show list of articles: Lists selected articles under the Recommended section within the Knowledge Base widget on the specified URL. Show search results: Allows you to set a specific search term to query your knowledge

Plans allowing users to change password Professional Business Enterprise When you try to log in with an incorrect password five times in a row, your account will be temporarily locked for 30 minutes due to security reasons. If this happens, you will see the following message: Account locked due to multiple failed attempts! Please try again after 30 minutes. Resetting your password If you forgot your password, follow these steps to reset it: On the Document360 login page, click Forgot password? Enter your associated email address and click Send . Check your inbox for a password reset email. Click Reset Password in the email. You will be redirected to the password reset page. Enter your new password in the Password field and confirm it by typing it again in the Confirm password field. Click Reset to complete the process. Your password has now been successfully reset. NOTE Password changes apply to

Plans supporting the creation of new project Professional Business Enterprise A project in Document360 serves as a comprehensive container for all your documentation needs. It encapsulates your articles, categories and subcategories, the home page, team accounts, readers, and groups (for private and mixed projects), and custom configurations or settings. This centralized approach ensures that your knowledge base is organized, easily accessible, and scalable. How to create a knowledge base project in Document360? Projects in Document360 are designed to streamline your documentation process, offering a structured and efficient way to manage your information. Whether you're creating user manuals, internal process documents, or API documentation, a Document360 project provides the framework to store, manage, and distribute content effectively. Follow these steps to create your knowledge base project. Accessing the dashboard Log in to the Document360 portal with your account to access the Dashboard . If you are logged in and are in

Plans supporting the use of Drive Professional Business Enterprise Document360 Drive enables you to create and manage folders and subfolders, ensuring that your file structure aligns with your Knowledge base categories for better navigation and accessibility. This article will walk you through the steps to manage system folders, add new folders, subfolders, and files, making your document management more organized and intuitive. System folders Every Document360 project includes System folders , which are built-in folders that come by default. These folders are essential for the core functionality of your project and cannot be deleted, moved, reordered, or renamed. However, users can perform certain actions within these folders, including adding files or setting a default folder. When you navigate to the Drive page, you will see a category tree on the left navigation pane listing all your files and folders. System folders are easily identifiable by the shield icon next to

Plans supporting content reuse Professional Business Enterprise Glossary terms are essential for improving your readers' understanding of frequently used terms, abbreviations, acronyms, and industry-specific jargon. By incorporating glossary terms into your articles and category pages, you ensure that readers can easily grasp complex concepts without leaving the content. Glossary terms are visually marked with a dotted underline, allowing users to hover over them for instant definitions. Here's how you can add glossary terms across different editors in Document360. How to add glossary terms in the Markdown editor? The Markdown editor allows you to seamlessly add glossary terms to enhance your articles. You can do this using two methods: Method 1: Using the menu option Method 2: Using the Markdown syntax Method 1 Method 2 To add glossary terms in the markdown editor: Open the desired article in the Markdown editor. In the toolbar, click on the Glossary icon

and select Delete ( ). Click Yes in the Delete confirmation dialog. To delete multiple articles in the All articles ( ) section: Navigate to Documentation ( ) > All articles ( ) on top of the Categories & Articles pane. The All articles page will appear. If required, use the filter options to narrow down the articles. Select the desired articles and select Delete ( ). Click Yes in the Delete confirmation dialog. NOTE For more information, read the article on All articles . Hiding and Unhiding an article In Document360, you can hide an article within the documentation editor to restrict access to team accounts only. Hidden articles are indicated by a strikethrough in the Knowledge base portal. For instance, if you want your sales team to access an article containing pricing details but don't want that article visible to customers, you can hide it so that it won't appear in your public documentation. There are four ways to

Plans supporting the use of cookie consent in knowledge base site Professional Business Enterprise A cookie is a small piece of data stored in a web browser by a website, which the website can retrieve later. In general, consent means that users agree to the website's use of cookies for purposes such as analytics, personalization, or targeted advertising. Since the implementation of the EU's General Data Protection Regulation (GDPR) , cookie consent has become a critical component of websites and applications. In Document360's knowledge base site, you can add a cookie consent bar or popup for your readers. Adding a cookie consent message to your Knowledge base site To add a cookie consent message to your Knowledge base site, follow the steps below: Navigate to Settings ( ) > Knowledge base site > Cookie consent in your Knowledge base portal. The Cookie consent page will appear. Turn on the Enable the cookie

Plans supporting the updating of the article contributors Professional Business Enterprise Document360 automatically tracks the project members who have created, updated, or published an article and includes them in the public contributor list. Readers on the knowledge base site can click the avatars within the contributor list to view any other articles the corresponding project member has contributed. By default, team members who have taken any action on an article will be added as contributors. However, project members can be manually added to or deleted from the contributor list. Adding or deleting contributors To update the contributor list: In the desired editor, click the Article information ( ) icon next to the article status on the top left to view the contributors list. NOTE If a project member hasn’t uploaded a profile photo, Document360 will display their default avatar. Click Manage to open the Manage dialog. You can add and remove

browser extensions, mobile apps, web apps, or desktop applications. Removing an RSS Feed from the Knowledge base site To remove an RSS Feed : Navigate to Settings ( ) > Knowledge base site > Customize site in the Knowledge base portal . Click Customize site to access the design configurations. From the left dropdown, select Site header & footer . Navigate to the desired location such as Header - primary, Header - secondary, and footer navigation. Hover over the RSS Feed item and click Delete ( ). Click Save to save your changes without applying them immediately. Click Preview to see how your changes will appear on the knowledge base site. Click Publish to make your recent changes visible to readers. Click the More ( ) icon and select Reset to published version to discard all saved and unsaved customizations and revert to the last published version. NOTE Even after removing the RSS Feed option from your Knowledge base site, readers who previously subscribed