Private hosting is a powerful alternative to on-premise s deployments, offering enterprises the control and security of dedicated infrastructure without the overhead of self-managed systems. Document360 provides a robust private hosting solution for knowledge bases, designed to deliver

Plans supporting this feature: Business Enterprise Document360 MCP server can be connected to AI assistants using a URL or a JSON configuration file. Custom connectors allow you to establish a secured connection between your knowledge base and supported AI assistants

As AI-powered tools become further integrated into our documentation workflows, the way we write also needs to evolve to adapt to these workflows. Generative AI doesn’t just read your documentation. It summarizes it, extracts answers from it, and

experience. Authorize Salesforce integration from your Document360 portal Log in to your Document360 portal to authorize the Salesforce integration. Navigate to the Document360 portal. Navigate to Settings ( ) in the left navigation bar in the Knowledge base portal. In the left

Plans supporting this feature: Professional Business Enterprise You can choose to show or hide the table of contents at two levels. One can show or hide the table of contents for the entire knowledge base or an individual article. Show

Plans supporting this feature: Professional Business Enterprise Conditional content blocks provide a powerful way to tailor the user experience by showing or hiding specific content based on predefined conditions. Whether you want to target users based on parameters like IP

rule updated Article redirection rule(s) deleted Redirect rule(s) exported to CSV Redirect rules import requested Meta description generated Meta details updated Knowledge base builder updated Knowledge base builder published KB site 2.0 published KB site 2.0

Plans supporting this feature: Business Enterprise Many organizations around the world use Google Docs as a document management tool. Google, as a platform, offers a more integrated environment where managing multiple forms of documents and files is rather easy. Integrating

Plans supporting this feature: Professional Business Enterprise Tags in Document360 help you easily identify, filter, navigate, and group related articles, category pages, or files within your knowledge base. What are tags? A tag is a simple label comprising letters, numbers

Plans supporting this feature: Professional Business Enterprise Document360's AI-powered related articles recommender enables users to automatically associate relevant related articles based on the content of your current article. This feature enhances the user experience by ensuring that readers

your knowledge base in reducing support requests. How can I improve the effectiveness of the ticket deflector? To improve the effectiveness of the ticket deflector: Ensure your knowledge base is up to date with accurate and comprehensive articles. Use clear

Plans supporting this feature: Professional Business Enterprise You can embed Google Forms inside your Knowledge base article using the Embed HTML code block. Embedding Google Forms Go to the Google Forms page and log in with your Google account. You

any workspace and language. Workspace/Languag e: Can access content in specific workspaces and languages. Category : Can access certain categories in specific workspaces and languages. Click Update . In the Associated groups tab, add the reader to any reader groups. NOTE

Plans supporting this feature: Business Enterprise FullStory is a user-experience Intelligence tool for analyzing user data and will be extremely useful for a product and marketing team to understand user behavior. You can monitor clicks and page transitions easily

The Analytics section in Document360 provides a comprehensive overview of your Knowledge base's performance, offering insights to help you optimize content and enhance user engagement. It is categorized into several detailed reports: Articles analytics Eddy AI assistive search analytics

article, you can apply the following formatting options: Align left : Aligns the video to the left. Center : Aligns the video to the center. Align righ t: Aligns the video to the right. Inline left : Places the video inline on the

Document360 v11.3.1 is now live, delivering powerful new features and enhancements to simplify content creation and improve site management. This release introduces the ability to unpublish articles and categories, enhanced inline comment management, improved domain self-registration, and