Professional Business Enterprise Markdown doesn’t have a direct way to add extra space between lines. However, you can use simple HTML tags as a workaround: Use to insert a line break. Use to create a new paragraph with extra spacing. Use   to add a single space between words or elements. NOTE In Markdown, pressing Enter once does not create a new line. Instead, the next sentence continues on the same line. To start a new paragraph, press Enter twice to add a blank line. Solution 1. Using HTML Tags For more precise control over spacing, you can use HTML tags directly within your Markdown document. For example, you can use the tag to insert a line break and create space: Go to the desired Markdown article in the editor. Paste the below code in the location where you want extra space. NOTE Markdown doesn't have a built-in

Professional Business Enterprise Tag dependencies allow you to view and manage where tags have been applied in your project, such as articles, page categories, and files in Drive. This ensures you can efficiently track and clean up tag usage across your project. Viewing tag dependencies To view tag dependencies, Navigate to Documentation ( ) in the left navigation bar in the Knowledge base portal . In the left navigation pane, navigate to Content tools > Documentation > Tags . Click the number displayed under the Articles , Page category , or Files in drive columns to open the Tag dependencies panel and view detailed information. Review the detailed information about the selected tag's usage in the Tag dependencies panel. Information available in the Tag dependencies panel In the Tag dependencies panel, you can view detailed information about where the tag is applied: For articles : Article title, status (new article, draft, published), workspace, language, article creator, and the

Professional Business Enterprise You can easily manage your Knowledge base Widget in Document360, as all the options are available with just a few clicks. Edit Knowledge base Widget Navigate to Knowledge base Widget ( ) in the left navigation bar in the Knowledge base portal . Hover on the desired Knowledge base Widget and click ( ) Edit . Update the desired configurations in the Configure & connect tab. Click Save to confirm the changes. Clone Knowledge base Widget Navigate to Knowledge base Widget ( ) in the left navigation bar in the Knowledge base portal . Hover on the desired Knowledge base Widget that you want to clone. Click ( ) Clone . Specify a title and update the desired configurations in the Configure & connect tab. Click Save . Delete Knowledge base Widget Navigate to Knowledge base Widget ( ) in the left navigation bar in the Knowledge base portal . Hover on the desired Knowledge base Widget that you want to delete. Click ( ) Delete . Click

using Custom JavaScript? To redirect an article from one page to another using Custom JavaScript, follow the steps below: Navigate to Settings ( ) in the left navigation bar in the Knowledge base portal. In the left navigation pane, navigate to Knowledge base site > Customize site . Click Custom CSS & JavaScript . Paste the following code in the JavaScript tab: $(document).ready(function() { if(panel.location.href=="source URL") { panel.location.replace("destination URL"); } }); Replace the source URL and destination URL in the code. Click Save . How do I write a redirection rule to replace the workspace name in the URL? You can use redirection rules when migrating from a different platform to Document360. Old URL structure: https://docs.document360.com/{oldworkspace}/section/page New URL structure: https://docs.document360.com/{newworkspace}/section/page The same domain must be mapped to both platforms for the redirection to work. For example, If the old

Plans supporting this feature: Professional Business Enterprise The Articles analytics page in Document360 offers detailed insights into the performance of your articles, including overall article data, geographic distribution, and top-performing categories and articles. This valuable data can help you understand user engagement, identify popular content, and make data-driven decisions for improving your Knowledge base. Accessing Articles analytics To access the Articles analytics page: Navigate to Analytics ( ) in the left navigation bar in the Knowledge base portal . In the left navigation pane, navigate to Articles . The Articles analytics page opens with an overview of article data. This data is specific to the current workspace and language. Using filters to customize data By default, the data shows metrics for the last week . You can adjust this using filters: Click the Date filter dropdown. Select a predefined range (e.g., This month , Last month ) or choose Custom to specify a date

Document360 version 10.11.1 has been deployed, introducing enhancements to our knowledge management platform. Key highlights include the ability to retrieve information from external sources while using Ask Eddy AI and purchasing the Reviewer role as an add-on. Features/Enhancements Include external sources in Eddy AI search Category: Knowledge base site | Enhancement You can now index external sources like webpages and sitemaps, allowing Eddy AI to retrieve information beyond your knowledge base. This enhancement provides more comprehensive answers to your queries by including relevant information from multiple sources, improving the overall search experience. For more information, read the article on Adding external sources for AI Assistive search . Reviewer role purchase as add-on Category: Reviewer | Enhancement Teams can now purchase additional Reviewer roles directly through the Document360 portal, providing large teams the flexibility to scale review processes without upgrading to a higher plan. Additionally, when importing team accounts

Professional Business Enterprise Customize the header elements displayed at the top of each article on your knowledge base site, allowing readers to access features such as contributor lists, estimated read time, and sharing options. These options enhance user engagement by providing readers with quick access to important information and tools. Enabling the Article header elements To enable Article header elements, follow these steps: Navigate to Settings ( ) in the left navigation bar in the Knowledge base portal. In the left navigation pane, navigate to Knowledge base site > Article settings & SEO . In the Article settings tab, expand the Article header accordion and turn on the following toggles: Show article contributors - Display a list of team members who contributed to the article, allowing readers to view other contributions by each member. Show read time estimate - Show an estimated reading time based on an average reading speed of 200 words per minute. Show Follow

Zendesk . The HAR file logs to capture request details. Read the article on Generating a HAR file for more information. FAQ Can I push multiple articles from Zendesk to Document360 simultaneously? You can transfer articles from to Document360 but the process involves pushing articles one at a time, individually.

Plans supporting this feature: Business Enterprise Using the Export option in Documentation , you can export and download the contents of your project as a ZIP file or a WebHelp file and access your documentation offline without an internet connection. The exported project ZIP file can be easily imported into another project in Document360. To export a Document360 project as a ZIP file, Navigate to Documentation ( ) in the left navigation bar in the Knowledge base portal . In the left navigation pane, navigate to Content tools > Import and export > Import and export project . Click the Export button to open the Export project dialog. In the Export project dialog, select the JSON format option. Select the Article modified on option that matches the articles you want to export. Choose All to export all articles, 7 days , 30 days , or 90 days to export articles modified within the selected timeframe, or Custom date to

delete. Click the Remove button on the top menu bar. The file(s) will be moved to the Recycle bin folder. Alternatively, you can delete a file from its details page: Open the File details panel. Click the Remove ( ) icon. The selected file will be moved to the Recycle bin folder. Alternatively, click the More ( ) icon next to the file name and select Remove from the dropdown menu. The specific file will be moved to the Recycle bin folder. NOTE Once deleted, all corresponding media file reference links will be broken, and the CDN cache will be cleared shortly . You can choose to retrieve files from the recycle bin in case of accidental deletion. Replace You can update a file by replacing it with another file of the same type. This allows you to update your files without changing the file name or URL. This helps in retaining the file

Here is an overview and a navigation guide to help you get started with your Document360 experience. What is Document360? Document360 is a knowledge management platform that allows you to create and curate a self-service public, private, or mixed access Knowledge base. When using Document360, you'll interact with several key interfaces: My Projects Knowledge base portal Knowledge base site Document360 AI - Eddy AI Resources My projects The project dashboard is the first thing you see when logging in to Document360 . The dashboard features all the projects you own, projects associated with a team account, and projects associated with a reader. Here, each project will have a visibility tag to indicate the type of project (public, private, or mixed). Knowledge base portal The Knowledge base portal is where you can: Create Category , Article s, and Template s Manage files, team accounts, and readers Set up branding, domain, security, and

pane. Method 2: Using the More ( ) icon in the Categories & Articles pane. Method 3: Using the More ( ) icon in the Folder / Index category. Method 4: Moving multiple articles/categories in the Folder / Index category. Method 5: Moving a specific article/category in the Folder / Index category. Method 1 Method 2 Method 3 Method 4 Method 5 To move a category using the drag and drop ( ) icon in the Categories & Articles pane: Navigate to Documentation ( ) in the left navigation bar in the Knowledge base portal. Hover over the desired category. The drag and drop ( ) icon will appear. Hold and drag the category to the appropriate location. NOTE You cannot move a root-level category into its subcategory. Drag and drop ( ) icon allows moving categories only within the same workspace. From the Categories & Articles pane, you can move a category within or across workspaces: Navigate to Documentation ( ) in the left navigation bar

The Document360 team is thrilled to introduce Document360 version 10.5.1. This release contains exciting new features such as advanced AI functionalities, optimized search engine, improved PDF template customization, and enhanced comment notifications, alongside several other enhancements and associated UI updates. Features & Enhancements   Ask Eddy AI in multiple languages Category: AI Features | Feature The Ask Eddy AI's search capabilities now extend beyond English to include multiple languages such as French (fr), Spanish (es), German (de), Norwegian (no), and Dutch (nl). Explore content in your preferred language effortlessly. In addition, the Ask Eddy AI API also supports these languages. For more information, read the articles on AI assistive search and Ask Eddy AI API . Eddy AI processes tables, code blocks, and LaTeX Category: AI Features | Enhancement In addition to the textual content, Ask Eddy AI can now comprehensively extract information from articles, encompassing code blocks, tables, and LaTeX. This

Professional Business Enterprise Table style is an important element in Document360 or in any possible avenue for creating a rich design layout for a document. Document360 has better layout options for tables and table elements . Why are the table elements important for a document? Arranging information in a specific arrangement, typically with rows and columns, can help in understanding the complex structures of data. Style the tables using CSS Snippets in Document360 Follow the below steps to style the tables using CSS Snippets. Navigate to Settings ( ) in the left navigation bar in the Knowledge base portal. In the left navigation pane, navigate to Knowledge base site > Customize site > Custom CSS & JavaScript . From the left navigation pane, click on the CSS tab. Click Add code snippets on the top right of the code space. A panel appears, preloaded with seven basic snippets that you can use to customize your knowledge base

and activating emails to notify them, read the article on Managing readers . SSO login issue: HTTP 500 error Error: This page isn’t working - identity.document360.io is currently unable to handle this request - HTTP 500 ERROR Steps to resolve: Check if the issue is affecting all users associated with the project’s SSO Identity Provider. If the issue is isolated to a specific user, it may be related to browser or network settings. Try logging in using an incognito/private browsing panel. Switch to a different internet connection and attempt the login. Use a different device to log in and see if the issue persists. If the issue persists after following these steps, please contact the Document360 support team for further assistance: Contact Document360 Support Provide the following details: SSO configuration details for the project and the associated Identity Provider. A generated product log file. For instructions, read

Plans supporting this feature: Business Enterprise Many organizations around the world use Google Docs as a document management tool. Google, as a platform, offers a more integrated environment where managing multiple forms of documents and files is rather easy. Integrating Document360 with Google Docs To integrate Google Docs with Document360 , Ensure that you have logged into your Make account . Click Sign in at the top to log in to your Make account. The Make dashboard will appear. Step 1: Create a new scenario Click Create a new scenario at the top right. Click the add ( + ) icon, and a list of available applications appears. In the Search field, type in the app name, Google Docs . Select Google Docs and choose the desired task you wish to map with Google Docs . For example, select Watch documents to monitor the new articles created in the Knowledge base. Step 2: Connecting Google Docs Connect

Professional Business Enterprise Swagger is an interface description language that describes RESTful APIs expressed using JSON. It allows you to create interactive, machine and human-readable API documentation . It helps you visualize and interact with the API's resources without any implementation logic. It is a web-based application. Swagger documentation site Open the Swagger documentation site . To authenticate the documentation, click Authorize . The Available authorizations panel will appear. Enter the API token in the Value field. NOTE You can select an existing token, or you can generate a new token as per your requirement. To generate a new token, follow the below steps Navigate to Settings ( ) in the left navigation bar in the Knowledge base portal. In the left navigation pane, navigate to Knowledge base portal > API Tokens . Type a name for the API token in the Enter token name . Select the required HTTP method(s). You have four