Plans supporting this feature: Professional Business Enterprise Document360 workspaces allow you to create and manage multiple distinct knowledge bases within a single project. This flexibility is especially valuable for organizations with diverse audiences or documentation needs, enabling you to organize content that’s tailored to specific users or product areas. Workspaces keep your documentation organized, accessible, and relevant—no matter the complexity of your knowledge base. Defining workspaces and their role When you purchase a Document360 plan, you’re provided with a single project that serves as your knowledge base repository. A project can contain all of your documentation, making it easy to manage and maintain content in one place. Think of it as the central hub for your knowledge base content, whether you have a single product or multiple offerings. Within your Document360 project, you can create one or more workspaces to better organize your documentation based on audience

elaborate or simplify text, and ensuring the tone matches your audience. How many AI credits do my plan support? 5000 AI credits are allocated each month in the Professional, Business, and Enterprise plans. You can contact our customer support if you need to increase this limit. Application Programming Interface - A set of rules that allows one software application to communicate with another.

or a JSON/YAML/YML file, the API reference file is not resynced automatically, and will have to be updated manually. If you want the API reference file to be resynced automatically, it is recommended to integrate the API reference file with CI/CD flow. Why am I getting a 403 error when posting details through the API endpoint? A 403 error occurs when you attempt to post details through the API endpoint. This happens when the API token used does not have the required permission to make a POST request. Ensure that the API token has the necessary permissions for POST requests. Update the token settings and try again. How many levels of categories are supported in an API documentation workspace? The API documentation workspace supports up to three levels of subcategories. If your API specification includes more than three levels, any additional levels will be added and

Professional Business Enterprise Markdown doesn’t have a direct way to add extra space between lines. However, you can use simple HTML tags as a workaround: Use to insert a line break. Use to create a new paragraph with extra spacing. Use   to add a single space between words or elements. NOTE In Markdown, pressing Enter once does not create a new line. Instead, the next sentence continues on the same line. To start a new paragraph, press Enter twice to add a blank line. Solution 1. Using HTML Tags For more precise control over spacing, you can use HTML tags directly within your Markdown document. For example, you can use the tag to insert a line break and create space: Go to the desired Markdown article in the editor. Paste the below code in the location where you want extra space. NOTE Markdown doesn't have a built-in

Professional Business Enterprise Tag dependencies allow you to view and manage where tags have been applied in your project, such as articles, page categories, and files in Drive. This ensures you can efficiently track and clean up tag usage across your project. Viewing tag dependencies To view tag dependencies, Navigate to Documentation ( ) in the left navigation bar in the Knowledge base portal . In the left navigation pane, navigate to Content tools > Documentation > Tags . Click the number displayed under the Articles , Page category , or Files in drive columns to open the Tag dependencies panel and view detailed information. Review the detailed information about the selected tag's usage in the Tag dependencies panel. Information available in the Tag dependencies panel In the Tag dependencies panel, you can view detailed information about where the tag is applied: For articles : Article title, status (new article, draft, published), workspace, language, article creator, and the

Professional Business Enterprise You can easily manage your Knowledge base Widget in Document360, as all the options are available with just a few clicks. Edit Knowledge base Widget Navigate to Knowledge base Widget ( ) in the left navigation bar in the Knowledge base portal . Hover on the desired Knowledge base Widget and click ( ) Edit . Update the desired configurations in the Configure & connect tab. Click Save to confirm the changes. Clone Knowledge base Widget Navigate to Knowledge base Widget ( ) in the left navigation bar in the Knowledge base portal . Hover on the desired Knowledge base Widget that you want to clone. Click ( ) Clone . Specify a title and update the desired configurations in the Configure & connect tab. Click Save . Delete Knowledge base Widget Navigate to Knowledge base Widget ( ) in the left navigation bar in the Knowledge base portal . Hover on the desired Knowledge base Widget that you want to delete. Click ( ) Delete . Click

have hidden the header row and wish to show it again, select the entire table and click the Show table header option. Alternate row style To customize your tables even further, you can choose to have banded rows. If you implement this option, the color of your rows will alternate between white and light gray. To implement this customization, select the entire table. In the menu that appears, click the Alternate row style option. PRO TIP You can customize your tables even further using CSS code snippets . To learn more, visit the Table Style article. FAQs How do I copy the entire table? To copy the table, select the entire table and click the Copy option that appears in the menu. How do I delete the entire table? To delete a table: Select the table by clicking the top-left corner. Then, choose Delete from the menu that appears. Can

will overwrite the existing translation with a new one. If you need to remove the translated snippet for a specific language, click Remove language . You can retranslate the content at any time if needed. Troubleshooting Snippets are not appearing in the editor menu This issue typically occurs when a snippet is created in one language but used in an article written in a different language. In Document360, snippets are language-specific unless created under the Global language setting. Steps to resolve: Ensure the snippet is created in the same language as the article you're working on. If the snippet was created in a different language, use the Translate to other languages option available in the Content reuse section. Once translated, switch to the desired language in the article editor. The snippet should now appear when you try to insert it into the article. NOTE Snippets created under a specific

Authorization: All allocations of privileged access are documented and maintained to ensure accountability. Enforcing Security Measures: Multi-factor authentication (MFA) is mandatory for privileged access to enhance security. Generic administrative IDs are prohibited to prevent unauthorized usage. Adopting Protocols: Time-bound access permissions are granted to limit exposure and reduce security risks. Logging and Auditing: All privileged logins and activities are logged and audited to monitor for unauthorized access or misuse. User Access Reviews: Regular reviews ensure that distinct and appropriate identities are maintained for those with privileged access. Access Control Policy: Access is restricted to authorized parties only, ensuring that information remains protected. Password Management : Secure log-on procedures and password policies are implemented to safeguard against unauthorized access. User Access Provisioning: Access permissions are granted based on documented business requirements and validated needs. Violations & Enforcement: Violations of this policy are reported and subject to enforcement measures to maintain

with writing FAQs based on my content? Yes, you can request FAQs based on specific sections or topics. For instance, ask, “Generate FAQs related to article categorization and tagging in Document360.” How can I use Eddy AI to create technical content? For technical content, make sure your prompts include relevant technical details. For example, “Generate a step-by-step guide for integrating Google Analytics with Document360’s knowledge base.”

copy the emoji you want and paste it wherever you need it! You can also insert icons into your editor by pasting the HTML code from FontAwesome. Using Unicode characters in the Markdown editor Unicode characters help you add symbols, special characters, and non-Latin scripts to your Markdown documents. This includes currency symbols, mathematical operators, arrows, and accented letters, which enhance your content's clarity and style. Syntax for inserting Unicode characters In the Markdown editor, you can insert Unicode characters using either of the following methods: Direct copy-paste: Copy the desired character from any Unicode reference site and paste it directly into your Markdown content. Example: ★ Star symbol Output: ★ Star symbol HTML entity code: Use the Unicode hexadecimal code with the format &#xXXXX; , where XXXX is the character's hex code. Example: 🚀 Rocket symbol Output: 🚀 Rocket symbol Common Unicode characters Here are some

Plans supporting this feature: Professional Business Enterprise The Articles analytics page in Document360 offers detailed insights into the performance of your articles, including overall article data, geographic distribution, and top-performing categories and articles. This valuable data can help you understand user engagement, identify popular content, and make data-driven decisions for improving your Knowledge base. Accessing Articles analytics To access the Articles analytics page: Navigate to Analytics ( ) in the left navigation bar in the Knowledge base portal . In the left navigation pane, navigate to Articles . The Articles analytics page opens with an overview of article data. This data is specific to the current workspace and language. Using filters to customize data By default, the data shows metrics for the last week . You can adjust this using filters: Click the Date filter dropdown. Select a predefined range (e.g., This month , Last month ) or choose Custom to specify a date

Plans supporting this feature: Business Enterprise Many organizations around the world use Google Docs as a document management tool. Google, as a platform, offers a more integrated environment where managing multiple forms of documents and files is rather easy. Integrating Document360 with Google Docs To integrate Google Docs with Document360 , Ensure that you have logged into your Make account . Click Sign in at the top to log in to your Make account. The Make dashboard will appear. Step 1: Create a new scenario Click Create a new scenario at the top right. Click the add ( + ) icon, and a list of available applications appears. In the Search field, type in the app name, Google Docs . Select Google Docs and choose the desired task you wish to map with Google Docs . For example, select Watch documents to monitor the new articles created in the Knowledge base. Step 2: Connecting Google Docs Connect

Professional Business Enterprise Swagger is an interface description language that describes RESTful APIs expressed using JSON. It allows you to create interactive, machine and human-readable API documentation . It helps you visualize and interact with the API's resources without any implementation logic. It is a web-based application. Swagger documentation site Open the Swagger documentation site . To authenticate the documentation, click Authorize . The Available authorizations panel will appear. Enter the API token in the Value field. NOTE You can select an existing token, or you can generate a new token as per your requirement. To generate a new token, follow the below steps Navigate to Settings ( ) in the left navigation bar in the Knowledge base portal. In the left navigation pane, navigate to Knowledge base portal > API Tokens . Type a name for the API token in the Enter token name . Select the required HTTP method(s). You have four

Task completion You have successfully added a new widget or a chatbot to your knowledge base. Confirm deletion Click Yes in the confirmation prompt. Edit the Knowledge base widget The widget or the chatbot created will appear in the list. Hover over the widget to find the options: Copy script, Edit, Clone, and Delete. Click the Copy script icon to copy the widget JavaScript code. Click the Edit icon to update the name or the styling options of the chatbot or the widget. Note that you cannot change the type (Widget or Chatbot) using the Edit option. Click the Clone icon to cretae a duplicate of the widget or the chatbot created. The cloned widget/chatbot will be created with a new name (-1 will be added at the end of the original name). Click the Delete icon to delete the chatbot or the widget created. Widget update confirmation A

Plans supporting the use of custom CSS and JS in knowledge base site Professional Business Enterprise When 'Highlight Matching Search Keywords in Articles' is enabled, search keywords within articles are automatically highlighted. By default, the highlight color is yellow. You have the flexibility to customize this color according to your preferences. The following steps will allow you to change the highlight color for search keywords in articles, applicable to both light and dark modes. Solution Navigate to Settings ( ) > Knowledge base site > Customize site > Custom CSS & JavaScript in the Knowledge base portal. Paste the below CSS snippet in the CSS tab. For KB Site 1.0, mark { background-color: green; color: white; } For KB Site 2.0, .fp-search-content em, .search-content em { background-color: #4E1E66; color: white; } Update the desired color in the above snippet. In the above sample snippets, green and purple colors are used with white font

Document360 version 10.8.1 has been deployed, introducing enhancements to our knowledge management platform. This update focuses on content organization, AI-powered productivity features, and authentication flexibility. Features/Enhancements Insert FAQs as content blocks Category: Editor | Feature You can now easily add FAQs to your articles as content blocks from the Insert menu in the Advanced WYSIWYG editor. FAQs will be automatically formatted into an accordion style, helping to distinguish them from regular content. You can customize the FAQ content blocks as per your requirements, by setting the FAQs to be in expanded or collapsed state, customize the border styles, as well as the position of the expand/collapse icon. For more information, read the article on Advanced WYSIWYG editor . Generate FAQs using Eddy AI Category: Editor | Feature You can now easily generate FAQs for your articles using the FAQ generator. With the click of a button, you can

Plans supporting the updating of the article contributors Professional Business Enterprise Document360 automatically tracks the project members who have created, updated, or published an article and includes them in the public contributor list. Readers on the knowledge base site can click the avatars within the contributor list to view any other articles the corresponding project member has contributed. By default, team members who have taken any action on an article will be added as contributors. However, project members can be manually added to or deleted from the contributor list. Adding or deleting contributors To update the contributor list: In the desired editor, click the Article information ( ) icon next to the article status on the top left to view the contributors list. NOTE If a project member hasn’t uploaded a profile photo, Document360 will display their default avatar. Click Manage to open the Manage dialog. You can add and remove